Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF SEPTEMBER 03, 2020 SAM #6853
SOLICITATION NOTICE

D -- RFP 12SAD120R0016 RD Application Sustainment Operations & Maintenance

Notice Date

9/1/2020 4:15:11 PM
 

Notice Type

Combined Synopsis/Solicitation
 

NAICS

541511 — Custom Computer Programming Services
 

Contracting Office

USDA RURAL DEVELOPMENT WASHINGTON DC 20250 USA
 

ZIP Code

20250
 

Solicitation Number

12SAD120R0016
 

Response Due

9/17/2020 12:00:00 PM
 

Archive Date

10/02/2020
 

Point of Contact

Christy L. Glass
 

E-Mail Address

Christy.Glass@USDA.gov
(Christy.Glass@USDA.gov)
 

Small Business Set-Aside

8A 8(a) Set-Aside (FAR 19.8)
 

Description

The United States Department of Agriculture (USDA) Rural Development (RD) Business Center has a need for contractor technology support in four focus areas: Focus Area 1: RD Application Helpdesk Support (O&M) - Tier 1, Tier 2, and Tier 3 helpdesk providing application support, User-Access Management (UAM), ticket management, ticket platform/system management, IT Service Management, training, reporting, and coordination for support of new production services. Focus Area 2: Production Support Operations (PSO) (O&M) � support PSO by implementing, enforcing, and maintaining separation of duties between IT development and operational support efforts and keep RD applications running smoothly by providing production support, monitoring/dashboard, analysis, incident management, and improving standard processes/procedures. Focus Area 3: Sustainment Engineering Team (SET) (O&M) - sustaining lifecycle support of deployed/production applications/systems, covering everything from new feature requests, bug fixes, product improvements, and process improvements, including consistency in the way the product source code is developed, tested, and managed. Implementing best practices to streamline a DevOps model for lowering cost/price of operations and maintenance (O&M) across the legacy RD system portfolio. Focus Area 4: Legacy System Enhancement and/or Modernization Planning (DME) - legacy system enhancement or modernization planning, using an Agile approach to address complex IT objectives incrementally in order to increase the likelihood of achieving workable solutions for attainment of those objectives. Please see attached�RFP 12SAD120R0016 Application Sustainment O-M, along with�USDA RD App Sustain_List of Systems Supported,�USDA RDTO Attachments, and�USDA RD Application Sustainment O-M TASK ORDER 01.
 

Web Link

SAM.gov Permalink
(https://beta.sam.gov/opp/47fe576bd99c4e0a9c0826362bbc92c6/view)
 

Place of Performance

Address: Washington, DC 20250, USA

Zip Code: 20250

Country: USA
 

Record

SN05781702-F 20200903/200901230138 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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