SOURCES SOUGHT
R -- The Virginia Contracting Activity has a Request for Information from businesses that have expertise in Customer Experience with a focus on Human Centered Design
- Notice Date
- 11/25/2020 6:33:54 AM
- Notice Type
- Sources Sought
- NAICS
- 541613
— Marketing Consulting Services
- Contracting Office
- VIRGINIA CONTRACTING ACTIVITY WASHINGTON DC 203405100 USA
- ZIP Code
- 203405100
- Solicitation Number
- HHM402-21-RFI-0001
- Response Due
- 12/11/2020 9:00:00 AM
- Archive Date
- 12/26/2020
- Point of Contact
- Lamont McGriff, Phone: 202-231-8860, Vera M. Carroll, Phone: 2022317775
- E-Mail Address
-
lamont.mcgriff@dodiis.mil, vera.carroll@dodiis.mil
(lamont.mcgriff@dodiis.mil, vera.carroll@dodiis.mil)
- Description
- The Defense Intelligence Agency (DIA), Virginia Contracting Authority (VCA), is seeking information on businesses that have expertise in Customer Experience with a focues on Human Centered Design. Holistically, the Customer Experience (CX) Team efforts to stand up a Customer Experience Program to cultivate the Chief Information Office (CIO) culture to become customer centric and enable proactive operations through a repeatable CX driven approach and framework by supporting increased communication, collaboration, and transparency with mission partners: understand mission partner perspectives, needs, and priorities to design, deliver and measure an elevated customer experience; build an enduring, repeatable CX framework and approach to foster customer trust, collatboration, and transparency; design, and implement improved experience; and equip the workforce with customer centric behaviors and principles. QUESTIONS TO RFI SHOULD BE SUBMITTED VIA EMAIL TO BOTH THE CONTRACT SPECIALIST AND CONTRACTING OFFICER NO LATER THAN 4:00PM, ON TUESDAY, 17�NOVEMBER 2020. QUESTIONS RECEIVED AFTER 4:00PM, 17�NOVEMBER 2020 WILL NOT BE ANSWERED.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/e13be7365d3e475eac8408eff0f29757/view)
- Place of Performance
- Address: Bolling AFB, DC 20430, USA
- Zip Code: 20430
- Country: USA
- Zip Code: 20430
- Record
- SN05861483-F 20201127/201125230139 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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