Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF DECEMBER 10, 2020 SAM #6951
SOURCES SOUGHT

99 -- NAVSUP BSC Customer Queuing System Supplies and Services Request for Information

Notice Date

12/8/2020 4:28:07 AM
 

Notice Type

Sources Sought
 

NAICS

511210 — Software Publishers
 

Contracting Office

NAVSUP FLT LOG CTR NORFOLK NORFOLK VA 23511-3392 USA
 

ZIP Code

23511-3392
 

Solicitation Number

N0018921QQ005
 

Response Due

12/11/2020 2:00:00 PM
 

Archive Date

12/26/2020
 

Point of Contact

Mark Stumpo, Phone: 717-605-6459
 

E-Mail Address

mark.stumpo@navy.mil
(mark.stumpo@navy.mil)
 

Description

This is a Request for Information. See attached draft Performance Work Statement (PWS) and RFI for specific requirements. Request contractor support services (CSS) for customer queuing and flow software, customer kiosk, associated hardware, system customization and installation, training, and 12-month support and maintenance. This effort is for a customer queue and process analytic system for the Joint Personal Property Shipping Office/Personal Property Division (JPPSO/PPD) of NAVSUP Fleet Logistics Center Pearl Harbor. The system will be composed of software and hardware to allow improved communication with customers on wait time expectations as well as information for managers to shift resources in real time to meet customer service requirements. This Household Goods (HHG)-Customer Queuing System (CQS) � HHG-CQS will improve customer service, employee efficiency, and management tracking for the Navy and Air Force Personal Property Office. Majority of the customers apply online and capturing how much time is spent processing their applications is critical to the requirements. This Proof of Concept / Pilot will support personnel with the customer service data for analysis of mission success.
 

Web Link

SAM.gov Permalink
(https://beta.sam.gov/opp/79e5ac21320141f0842b80cd8cfc2d92/view)
 

Place of Performance

Address: Honolulu, HI 96818, USA

Zip Code: 96818

Country: USA
 

Record

SN05869481-F 20201210/201208230144 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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