SOURCES SOUGHT
J -- 36C25521Q0616 Fire Alarm Testing and Maintenance POP 10/1/2021-9/30/2026
- Notice Date
- 8/26/2021 2:02:58 PM
- Notice Type
- Sources Sought
- NAICS
- 561621
— Security Systems Services (except Locksmiths)
- Contracting Office
- 255-NETWORK CONTRACT OFFICE 15 (36C255) LEAVENWORTH KS 66048 USA
- ZIP Code
- 66048
- Solicitation Number
- 36C25521Q0616
- Response Due
- 8/30/2021 12:00:00 PM
- Archive Date
- 10/29/2021
- Point of Contact
- nicole.gregory2@va.gov, Nicole Gregory, Phone: 913-684-0144
- E-Mail Address
-
nicole.gregory2@va.gov
(nicole.gregory2@va.gov)
- Awardee
- null
- Description
- This is a Request for Information (RFI)/Sources Sought (SS) announcement only. This is not a solicitation announcement. Requests for a solicitation will not receive a response. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this SS; all costs associated with responding to this SS will be solely at the interested vendor's expense. Not responding to this SS does not preclude participation in any future RFQ, if any is issued. Any information submitted by respondents to this SS is strictly voluntary. The purpose of this announcement is to gain knowledge of potential qualified businesses interested and capable of providing Fire Alarm Testing and Maintenance services at the VA St. Louis -John Cochran Division. This RFI/SS is part of the market research being conducted. The Government will determine whether or not the requirement warrants a set aside for small business. For the purpose of this RFI/SS announcement, the North American Industry Classification System (NAICS) code is 561621 with a size standard of $22M FIRE ALARM TESTING AND MAINTENANCE ST. LOUIS VA HEALTHCARE SYSTEM JOHN COCHRAN (JC) DIVISION 1.1 GENERAL REQUIREMENTS: This service contract requires the furnishing of all labor, material, equipment, supervision, management, tools, transportation, and supplies for the complete testing, documentation, preventive maintenance and repairs of the fire alarm system for the JC (John Cochran) Division of the St. Louis VA Healthcare System. The requirements for testing, documentation, preventive maintenance, and repairs of the systems components are as stated below. The complete fire alarm system and related equipment will be tested. 1.2. QUALITY AND PERFORMANCE STANDARDS: All performance under this contract must be of high standards and must conform to good trade practices. All service under this contract shall be rendered promptly and efficiently upon receipt of an official order. All work to be performed under this contract is subject to inspection by the VA to ensure compliance with all terms and conditions of this contract. 1.3 FIRE ALARM, SPRINKLER FIRE ALARM DEVICES AND WET CHEMICAL EXTINGUISHING SYSTEMS GENERAL OVERVIEW: The fire alarm system at the JC campus is a Notifier by Honeywell system and was installed in 2007-2008. The main panel on the first floor of Building 1 is a NFS2-3030 and the other panels are NFS-640. There are back- up batteries at each panel. There is a personal computer workstation in the Electric Shop which runs the Notifier Onyx works and Verifier Tools software. Fiber optic cable is run between the buildings and to the annunciators. The remote annunciators are model NCA-2. The operations and maintenance manuals for the equipment are available for review at the VA. The Contractor will provide total preventive maintenance and repairs, and required testing, to all fire alarm systems and devices at the JC Division. a. The system includes, but is not limited to, the following devices: control panels, annunciator panels, pull stations, water flow switches, smoke detectors, duct detectors, heat detectors, chimes, tamper switches, post indicator valves, batteries, door hold open devices, alarm bells, alarm lights, alarm strobe lights, horns, elevator recall, Central Processing Unit (CPU), printers, initiating devices and system for the wet chemical suppression systems (kitchen hoods), initiating devices for the fire and jockey pumps, fireman s phone system, lightning protection devices (surge arrestor), module monitor panels, relays to activate electromechanical devices, pre-action system, and auto-dialer for the Remote Central Station Monitoring System. 2.1. GENERAL INTENTIONS: 1. Furnish all labor, materials, equipment, and supervision for normal, routine and emergency maintenance and repair 24 hours a day, 365 days a year. Provide all labor, materials, equipment, and supervision for testing per frequencies as described in this contract. 2. The testing and maintenance of the complete and entire fire alarm system is part of this contract. This includes but is not limited to all connected electromechanical devices such as magnetic locks, smoke dampers, and door holders, air handling unit shutdowns, elevator recall, as well as the panels, computer, and software. 3. The testing and maintenance of the entire sprinkler system is not part of this contract. Only those devices that interface with the fire alarm system such as flow switches, tamper switches and fire pump as described herein are included. The testing and maintenance of the pre-action system is fully included in this contract. 4. The testing and maintenance of the wet chemical extinguishing system for the kitchen hoods is fully included in this contract. Work includes semi-annual testing and maintenance. Replacement of parts such as fusible links and CO2 cartridges are part of this contract. Refill after a discharge is not part of this contract. These systems will be tested by the NO-DISCHARGE method and follow NFPA 17A and 96. 5. All material used during normal and emergency repairs, testing and inspections are included; exceptions see VANDALISM. All parts will be provided and replaced as necessary at no additional charge, unless specifically described elsewhere in the contract. All replacement parts must be new. Refurbished parts may be used for replacement of defective or worn parts if approved by the Contracting Officer Representative (COR) for extenuating circumstances. 6. It is the Contractors responsibility, prior to award of the contract, to visit and inspect all components included in this contract. Failure to do so will not relieve the contractor from performing in accordance with the contract requirements. 7. Quantity of devices to be tested. The contractor shall obtain this from the 2008 as- built construction drawings, the attachments to this document, and a site visit. The manufacturer s Operation and Maintenance manuals are available for review at the VA. 2.2 GENERAL REGULATIONS: The contractor must supply his own equipment for all testing, maintenance, and repairs. This includes but is not limited to, ladders, carts, cleaning equipment, test equipment, simulated smoke, two-way radios, and hoses to drain sprinklers. The contractor must keep his work area clean and immediately clean up any dust, debris or liquids occurring from his work. The contractor must have with them a broom, dust mop, dustpan etc.., for cleaning purposes. Work creating a lot of dust will require the installation of floor to ceiling plastic dust barriers which must be provided and constructed by the contractor. The contractor must perform work in a safe manner that also is safe to others in the same area. When working in an occupied area the contractor must provide a clear separation between his work area and the surrounding occupied area. This will consist of placing safety cones, tape or other temporary barriers between the work area and the surrounding occupied area. 3. INFECTION CONTROL MEASURES: The contractor shall follow Attachment No. 7, the Infection Control Risk Assessment (ICRA) Matrix for all work included in this contract. The contractor must take the precautions required based on the type of work to be done and the location it will be done in. The contractor shall provide all of the materials and equipment mentioned including but not limited to, plastic dust barrier walls, spray bottle of water, cleaning materials, brooms, waste disposal containers, dust mops, mops, sticky walk off mats and fans. 5. APPLICABLE PUBLICATIONS: The publications listed below form a part of this specification to the extent referenced. The publications are referred to by the basic designation only. The most current edition of these standards shall be applicable. 5.1 National Fire Protection Association (NFPA) NFPA 13 Installation of Sprinkler Systems NFPA 14 Installation of Standpipe and Hose Systems NFPA 17A Wet Chemical Extinguishing System NFPA 20 Installation of Centrifugal Fire Pumps NFPA 25 Water Based Fire Protection Systems NFPA 70 National Electric Code NFPA 72 National Fire Alarm Code NFPA 90A Installation of Air Conditioning and Ventilation Systems NFPA 96 Ventilation Control and Fire Protection of Commercial Cooking Operations NFPA 101 Life Safety Code 5.2 Factory Mutual Engineering Corp. (FM) Factory Mutual Approved Guide 5.3 Underwriters Laboratories, Inc. (UL) Fire Protection Equipment Directory 5.4 The Joint Commission (JC) Environment of Care Manual 5.5 Occupational Safety and Health Administration (OSHA) 6.1 TESTING, MAINTENANCE AND REPAIR PERSONNEL: Along with the contract proposal the contractor must submit the documentation which will show that the service technicians that will work on this contract meet the qualifications specified herein. a. The fire alarm service technicians shall have a thorough knowledge of and experience with the type of Notifier fire alarm system in use at the VA Medical Center, JC Division. Technicians shall have attended one or more of the Notifier fire alarm equipment manufacturer maintenance/service training classes and the training certificates shall be provided to the VA. The Contractor shall furnish the names of technicians who will perform work on these systems, the years of experience and locations where they maintained and repaired these systems. b. Technicians that will act as the on-site supervisors shall have current/up-to-date Notifier Training Certificates for the Notifier Onyx series NFS-3030, the NFS-640, the ONYX Works Workstation and the Notifier-Net Network. The contractor must provide the VA the name(s) of the proposed onsite supervisors along with a copy of the certificates with the contract proposal for review by the VA. The Training Certificates must remain current during the service contract period. c. The same onsite supervisor(s) shall also be certified by the National Institute for the Certification in Engineering Technologies (NICET) at Level II or higher for Fire Alarm. The contractor must provide the VA with a copy of the certificates with the contract proposal for review by the VA. A copy of this certificate will be submitted with the contract proposal for review by the VA. 6.2. PROPRIETARY SOFTWARE: a. The computer workstation is in the Electric Shop in Building 1 and is the ONYX works workstation by Notifier. Besides ONYX works the workstation is also using Verifier Tools software as an integral part of the Notifier fire alarm system. These systems are proprietary to Notifier and the contractor must be able to work on this system to: make changes in the software after devices are added, deleted or relocated; make changes to the graphics as needed to accommodate device or system changes; import new AutoCAD floor plans into the graphics system; and other tasks as necessary for a fully functioning and up to date system. b. The contractor must have the passwords from Notifier to make software changes to this system. Maintenance of this workstation is fully included in this contract. The contractor must provide a copy of written proof from Notifier that the contractor has the passwords required. c. Updates to the software from Notifier shall be part of this contract and shall be installed by the contractor as they become available. d. The contractor shall, at least once a year, make a backup copy of the software for the JC division fire alarm system and place on a disk and give to the VA COR for safekeeping. 6.3 FIRE SPRINKLER SYSTEM TECHNICIAN: This technician shall be employed by an installer having a State of Missouri Fire Sprinkler Contractor s license, a copy of which must be given to the VA. This technician shall be present and in responsible charge during all inspections, testing, and authorized maintenance. This technician shall be fully familiar with the types of systems at the VAMC. 6.4 FIRE EXTINGUISHING SYSTEM (KITCHEN HOOD): The technician shall be licensed by the State of Missouri for servicing wet chemical extinguishing systems in commercial cooking ventilation systems. A copy of the license must be given to the VA. 7.1. TESTING AND INSPECTIONS: (See Attachments and NFPA 72 for frequency and methods). The Contractor will conduct quarterly inspections of the fire protection system at the VAMC. The inspections will be performed the first, second, third, and fourth quarters of the contract year. The quarter of a VA contract year are: 1) Oct-Nov-Dec; 2) Jan-Feb-Mar; 3) Apr- May-Jun; 4) Jul-Aug-Sep. Annual testing requirements will occur during the 2nd quarter of the fiscal year, (1st quarter of the new calendar year). Contractor will notify the Government fourteen (14) working days prior to commencement of each quarterly test. Any critical deficiencies found shall be reported immediately to Engineering Electric Shop Foreman and the COR, and the Contractor is to repair immediately, unless otherwise specified in this contract. 7.2 VA QUARTERLY TESTING REQUIRMENT: At the end of MARCH each year, every device requiring annual testing will have been tested once. Every device requiring semi-annual testing will have been tested twice; and every device requiring quarterly testing will have been tested four times. These tests shall meet The Joint Commission requirements of annual tests being conducted plus or minus 30 days from the last annual test, plus or minus 20 days for semiannual tests, and 10 days plus or minus for quarterly required tests. Contractor shall verify the correct operation and will make all repairs to the system. All test methods will follow NFPA 72, 25, 96, 17A or other applicable NFPA section and will be documented. 7.3 AFTER HOURS WORK: a. Activation of the audio and audio-visual devices for any reason in Buildings 1 and 2T must be done on a weekend so as not to interfere with certain VA-patient interactions. The A-V testing in Buildings 1 must be split into sections so that no more than one floor is activated at a time. Testing by smoke zones is also acceptable. No one area can have the alarms sound for more than a 10minute period. The contractor must staff this test appropriately for completion. The VA will have one electrician accompany the contractor to unlock secure areas. b. Air Handling Units 7, 8, 9, 37 and 38 also must be tested after hours. As area functions change other air handlers may be added to this list. Off hours work must be scheduled with the VA COR at least 14 calendar days in advance. c. Elevator Recall and Shunt Trip Function: The elevators in Building 1 must be tested during off hours. The contractor must staff this test appropriately to efficiently test and return elevators back into service. At least one VA electrician must be with the contractor during this test. d. Other work may be required to be completed during other than normal working hours such as: very noisy work and items that may negatively impact patient care or important hospital function. Emergency repairs may also be necessary to be done after normal working hours. e. Other work may be easier to be done during after-hours at the contractor s discretion. This includes the release of door hold-open devices and the electromagnetic lock release test. f. All work that is planned for other than normal hours must be scheduled with the COR at least 14 days ahead of time. 8.1 LOCAL BUILDING FIRE ALARM INSPECTION AND TESTING (This list may not be inclusive of all devices requiring testing - refer to the rest of this scope or work, attachments, drawings and NFPA. All tests, inspections and verifications must be documented as described elsewhere in this scope of work and per NFPA. All tests and inspections will follow the requirements of the appropriate NFPA section whether specifically described or not. See NFPA 72 and other appropriate NFPA sections for testing frequency and methods. 8.1.1 Flow and Tamper Switches: (a) Run water through flow switches and verify all codes are clear and correct. (b) Check time delay on all flow switches. Time delay should not exceed 90 seconds per NFPA 72. (c) Record pressure gauge reading with the test drain valve completely closed and also when drain is wide open. Readings from previous tests shall be compared. Any significant differences found shall be investigated and reported to the COR. (d) Close valve to initiate tamper switch. 8.1.2 Supervisory Signals: (a) Open fire alarm device circuit to verify that trouble signal actuates a minimum of one device per circuit in each building. (b) Check operation of all supervisory controls on all sprinkler/standpipe shut-off valves. Closing valves should give a trouble signal. 8.1.3 Smoke Detectors, Duct Smoke Detectors, and Heat Detectors: (a) Activate smoke and duct detectors by using manufacturer recommended device for testing smoke detectors. (b) Activate heat detectors with heating device that will not damage the detector or test by other code approved method. (c) Verify and document correct operation of HVAC equipment. Coordinate with VA Air Conditioning Shop before testing. (d) Perform a sensitivity test per NFPA 72 in the 2nd contract year (or Option Year No. 1). 8.1.4 Air handling unit (AHU or AC): (a) Fan shut down when appropriate devices are activated. Duct detectors shall shut down the Air Handling Unit to which it is connected. If it doesn t, report to the COR. Determine if the problem is with the fire alarm circuit or the air handler control circuit. (b) AHU shutdown testing must be scheduled at least 14 day ahead of time with the COR. Some AHUs will have to be shut down during evening or weekends only. 8.1.5 Smoke Dampers: (a) A smoke damper shall be verified to close when the associated duct or smoke detector is activated. Document and report failures. For a failure determine if the problem is with the fire alarm circuit (relay module is receiving the signal and operating properly) or the damper control circuit. Contractor shall identify location of smoke dampers on test reports. (b) Coordinate work with the COR. Work shall be scheduled with the COR at least 14 days in advance. Some dampers may have to be shut down only during evenings or weekends. 8.1.6 Electromagnetic Door Holders: Verify correct operation (release) of door holders when alarm condition exists. All smoke doors shall close on the floor in which the alarm was initiated. 8.1.7. Fire Alarm Panels, Annunciator Panels, Control Panels: (a) Verify panel operation for alarms and trouble. (b) Test batteries per NFPA 72. (c) Ground fault detection. (d) Check fuses. (e) Remote Annunciator Panels. 8.1.8. All Audible and Visual Devices Verify proper operation. All audio testing for Building 1 and 2 must be done on a weekend. 8.1.9. Central Station Monitoring Company and Auto Dialer (DACT)/transmission to Fire Dep t. Quarterly. (a) Test and maintain per NFPA 72. (The monitoring service shall be part of this contract). Documentation is required from the monitoring company per NFPA. 8.1.10 Pre-Action System: (a) There is one pre-action system at JC on the second floor of Building 1. (b) Test and maintain according to NFPA 25 and the manufacturer. Coordinate with VA Pipe Shop before testing (314-289-6450). 8.1.11 Electromagnetic door locks: (a) Verify release upon fire alarm activation of the floor and building. The electronic security system is a C-Cure software system and maintained by a different contractor. Panels are in various locations in most buildings. Coordinate with the VA COTR and VA Police before testing (314-289-6325) (b) If the door does not unlock when tested the contractor shall determine if the problem is with the fire alarm system (relay module is receiving a signal and activating) or other reason. Repair of the security system is not part of this contract. 8.1.12 Grease extracting kitchen hood units (wet chemical extinguishing system): (a) Two systems located in the 3rd floor kitchen of Building 1. 8.1.13 Elevator: There are nine elevators to be tested. (a) Recall: Verify and document correct operation of elevator recall when lobby smoke detectors are activated. Elevator shall function in accordance with ANSI A 17.1 and applicable NFPA codes. Repairs required on the elevator equipment itself are not covered in this contract. (b) Shunt Trip: Elevators P1-P4 and S5-S6 have a shunt trip system to trip the main breakers upon activation of the heat detectors in the 11th floor Building 1 penthouse (after the smoke detectors bring the cars to the first floor). Coordinate with VA COR and Electric Shop. (c) Maintenance of the proper fire alarm signal to the elevator controllers is required. 8.1.14 Conductors, including fiber optic cable 8.1.15 Fireman s phone system install phones in jacks and test. 8.1.16 Fire pump monitoring points. 9.1. MASTER DEVICE/EQUIPMENT INVENTORY: The contractor shall develop a master inventory of the fire protection devices included in this contract. The inventory must be updated at least once a year as devices or equipment is added, removed or relocated. The inventory document must be in spreadsheet form and done in MS ACCESS, MS EXCEL or MS WORD format. The master inventory document must be submitted to the COR within 30 calendar days of contract award. The VA will review for 2 weeks and return to the contractor who will be required to make any corrections noted. 9.2. QUARTERLY MASTER TEST REPORTS: The contractor must develop new quarterly master test reports which can be combined with the master inventory document or be separate. The test reports must be done in MS ACCESS, MS EXCEL, or MS WORD format. These master reports should be compiled from the contractor s own field test reports. These sheets should show all the existing peripheral devices and fire alarm equipment tested and maintained in this contract. It is expected that these reports will be grouped by area or smoke zone but preferred by area. Coordinate exact method with VA. The sheets must show the date of test and whether the device failed or passed. The purpose of the grid is to maintain consistency in the reporting of the device/equipment tested to assure testing of all devices at the specified frequency. All systems/devices tested other than a quarterly schedule shall also be shown on these master test sheets. The new master quarterly test reports format must be submitted to the COR within 60 calendar days of contract award for review, comment, and agreement. (a) Test reports from the previous year will be provided at the contractor s request. Note that these shall not be considered 100% correct and up to date. (b) The contractor s own field test reports (i.e. sprinkler tests, panel tests, etc.) must also be provided indicating the testing performed, results (pass/fail), date and signature of person doing the testing. Whether on the master quarterly test reports or on the contractor s own field reports proof that the test method followed the NFPA criteria must be included. (c) The contractor shall supply to the COR one or more three ring binder(s) for each test report. (d) The test reports for each quarter shall be delivered in hardcopy and electronically via CD. (e) The contractor shall add or remove devices from the master list throughout the contract as devices are added or removed through renovations or other changes. (f) Provide new test reports for the testing and maintenance of the equipment not properly shown in the previous reports including, but not limited to: Wet Chemical Extinguishing Systems for the Grease Extracting Kitchen Hoods, the electromagnetic door locks, air handling units and smoke dampers, Central Station Monitoring Company and DACT, conductors and elevators. 9.3. TESTING DISCREPANCY AND PROBLEM REPORTS: The contractor shall provide quarterly discrepancy reports summarizing all devices/systems that did not pass that quarter s testing. The report must indicate the device, label, location and problem. It must also leave a space for the description of the corrective action and whether this action is the responsibility of the contractor or the VA. When the corrective action is completed it shall be indicated on the report. This report must be in MS ACCESS, MS EXCEL or MS WORD and submitted to the COR both electronically and in hardcopy. 9.4 REPORT FREQUENCY: All test reports for each quarter are due to the COR within 60 calendar days of the end of that quarter. 9.5. END OF CONTRACT YEAR CERTIFICATION AND REPORT: At the end of each contract year the contractor must provide one master test report showing each device and piece of equipment that was tested that year and the date that it was tested. The report must be organized by device type: that is, all smoke detectors will be listed together showing the location of each, all smoke dampers shall be listed together showing location of each, etc. This is to assist outside inspectors to verify that every device of a certain type has been tested that year. The contractor must also provide a signed letter to the VA stating that all equipment included in this contract has been tested according to this contract and to the requirements of the National Fire Protection Association 72. 10.1 PREVENTIVE MAINTENANCE: The contractor shall be responsible for total preventive maintenance of the fire alarm system and associated electromechanical devices, wet chemical extinguishing systems, and sprinkler pre-action system. The preventive maintenance will be done according to the manufacturer s recommendations and the appropriate NFPA section. 10.2. REPAIRS: The contractor shall diagnose and repair a failure on any system or device included in this contract. Repairs shall also include the panels, personal computer, printer, software, etc. Replacement may be necessary for critical systems so as not to leave the medical center without full fire alarm coverage. Parts and labor for repairs and other corrective actions shall be a part of this contract except as noted below: a. Provide a set cost with this proposal to do the following: 1. Adjust sprinkler valve tamper switch. 2. Replace sprinkler valve tamper switch. 3. Repair sprinkler water flow device/switch. 4. Replace sprinkler water flow device/switch. The VA will issue a separate purchase order to the contractor to do this work as needed. b. Refill of the chemical extinguishing system after discharge on the kitchen hoods shall also not be a part of this contract and shall be done by separate purchase order. 11.1 FIRE ALARM MODIFICATIONS BY OTHERS: Renovation and construction projects on other contracts occasionally modify the existing fire alarm system by relocating devices, installing additional devices or deleting existing devices. At the end of each renovation of construction project the VA will receive the as-built drawings in AutoCAD format from the contractor indicating the fire alarm work done on that contract. The fire alarm testing and maintenance contractor shall be required to do the following for each of these renovations: a. Use the AutoCAD drawing to update the floor plan in the ONYX Works and Verifier Tools software on the computer. b. Make all changes necessary in the computer software to indicate and accept the changed components. c. The contractor shall provide a set price to do this work per renovation or construction project. The contractor shall include performing this work four times a year. Any occurrences after that quantity has been reached shall be done via a separate purchase order for the price on the contract. 12.1 AS-BUILT (RECORD) DRAWINGS: a. The contractor will be provided the as-built fire alarm drawings in AutoCAD format from the project that installed the current system that was completed in 2008. The electronic files will be provided via e-mail or disk and the contractor can make hardcopies from these. b. The contractor will be required to maintain these drawings and keep them current. c. The contractor shall make any changes to the drawings it discovers during testing. d. The contractor shall make any changes to these drawings from work done on other contracts such as renovation or construction contracts. e. The contractor should make the master device list from the drawings and keep this list updated. f. The contractor shall provide a full updated set of as-built drawings to the VA at the end of each contract or option year. i. Provide one CD with the drawings in AutoCAD format and Adobe pdf format. ii. Provide hardcopy drawings: 3 sets at 30 x 42 and 3 sets at 17 x 22 . g. All work relating to the as-built drawings shall be included in the contract. 12.2. ADDITIONS TO DRAWINGS: The contractor shall place components not currently on the drawings but included in this testing contract on the first updated set of as-built drawings. This includes but is not limited to the electromagnetic door locks and power supplies. The contractor will be required to investigate on site to find all devices. The VA will aid as needed including the existing security drawings. 13.1. MALFUNCTIONS: All malfunctions located during inspection and testing will be reported to the Electric Shop Foreman and COR. Malfunctions are to be corrected the same day or within 24 hours with the knowledge of the Electric Shop Foreman & COR (Corrective action will begin within 24 hours and this may include ordering of parts). The report will include the causative factor and the recommended method of correction. The Contractor will certify in writing that the prescribed inspections and tests were performed. The Contractor shall use a form approved by the COR such as the NFPA 72 (Inspection and Testing Form) or equal. Repair reports shall be left with the Electric Shop Foreman & via email to the COR. 14.1. RESPONSE TO CALLS FOR REPAIR SERVICE: 1. For a non-emergency repair, the Contractor shall respond and report to the site within 24 hours, 7 days a week, for all calls made by the VAMC, for service to the fire alarm systems. Calls on a Friday may be addressedon the following Monday. 2. For a VA declared emergency call, the contractor is to respond and report to the site within four (4) hours after receipt of an emergency call by the VAMC. The Contractor shall provide a list of phone numbers which may be used to provide notification of this emergency service. Examples: Loss of service from one device is not considered an emergency repair. Loss of service from an entire smoke zone is considered an emergency. Loss of the DACT auto dialer is an emergency. 3. The Contractor shall report to the Utility Plant, Bldg. 8, to sign in and out for keys. The Contractor will advise the Electrical Shop Foreman of any repairs and leave a service report. For after-hours service the Contractor will the leave the service report with Boiler Plant Operator. 4. Failure of the Contractor to report before and after performing a repair shall be cause for the VA to withhold payment for such service. 5. Failure of the Contractor to respond to the requirements of an emergency within two (4) hour periods and two non-emergency repairs within a 24-hour period shall be cause for termination of the contract. When Contractor is terminated because of the Contractor s failure to provide services as agreed payment will be made for the contractor s services that have been provided through the termination date. No payment will be made for any scheduled maintenance services that have not been provided by the contractor prior to termination of this contract. Damages may be assessed against the Contractor if a new contract must be issued to another firm to cover unfulfilled service of this contract. 6. Where a problem has been identified as user error, Contractor shall furnish appropriate information in writing to educate user or users as to appropriate procedure to follow to prevent recurrence. Training for user error and technical advice that is provided by phone, correspondence or personal instruction are considered part of the service contract. 7. Reprogramming of ...
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- Address: St. Louis VA Medical Center John Cochran Division 915 North Grand Ave. St. Louis, MO 63106
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