SOURCES SOUGHT
R -- CX Management Platform
- Notice Date
- 9/10/2021 11:44:11 AM
- Notice Type
- Sources Sought
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- DEPT OF COMMERCE PTO ALEXANDRIA VA 22314 USA
- ZIP Code
- 22314
- Solicitation Number
- ACQ-22-0000
- Response Due
- 10/4/2021 7:00:00 AM
- Archive Date
- 10/19/2021
- Point of Contact
- Marius Morgan, Phone: 5712726595, Theodore Terrell, Phone: 5712725046
- E-Mail Address
-
marius.morgan@uspto.gov, theodore.terrell@uspto.gov
(marius.morgan@uspto.gov, theodore.terrell@uspto.gov)
- Description
- The USPTO is seeking qualified businesses to provide a customer experience (CX) management platform or customer feedback management (CFM) platform for a multi-channel collection, measurement, and analysis of qualitative and quantitative customer feedback along the entire customer journey. The CFM platform should also track and control survey feedback invitations across channels; integrate with a customer relationship management (CRM) and Information Technology Service Management (ITSM) platforms; provide artificial intelligence (AI) sentiment and text analytics of qualitative customer feedback; utilize social listening capabilities; and provide customer journey mapping and customer persona development services.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/2b62600c731e4d359a25d24161e70a45/view)
- Record
- SN06129516-F 20210912/210910230113 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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