SPECIAL NOTICE
J -- 626-22-2-3198-0002
- Notice Date
- 10/5/2021 10:02:17 AM
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- 249-NETWORK CONTRACT OFFICE 9 (36C249) MURFREESBORO TN 37129 USA
- ZIP Code
- 37129
- Solicitation Number
- 36C24922Q0010
- Archive Date
- 12/04/2021
- Point of Contact
- Ramona Bonness, Contract Specialist, Phone: 615-225-5843
- E-Mail Address
-
ramona.bonness@VA.gov
(ramona.bonness@VA.gov)
- Awardee
- null
- Description
- NOTICE OF INTENT TO SOLE SOURCE 36C249-21-AP-4221 On behalf of the Tennessee Valley Healthcare System (TVHS), Network Contracting Office (NCO) 9 is issuing this Intent to Sole Source. THIS IS NOT A REQUEST FOR QUOTE (RFQ) AND NO SOLICITATION IS AVAILABLE. The Department of Veterans Affairs intends to award a Firm Fixed Price award to a single source under the authority of FAR 6.302-1(a)(2)(ii), Only One Responsible Source and No Other Supplies or Services will Satisfy Agency Requirements, to Government Marketing & Procurement, LLC. The Tennessee Valley Healthcare System (TVHS) requires a service contract for the previously purchased and installed equipment (June of 2020). This service will consist of all licensing, maintenance, integration, and design support. An onsite representative is required, which must be an employee of Vocera. This will be procured as a task order against existing FSS Contract GTS35F0868N The onsite contractor will use a comprehensive and systematic delivery of best practices in the use, maintenance, and on-going design support of the Vocera communication system. The onsite contractor will be employees of Vocera, deployed under the supervision and direction of Vocera. Training and supervision are focused on delivering a customer experience inclusive of the attributes described below. Vocera Data & Device Management 1.1.1 Establish, update, and maintain processes for submitting data and device changes to Vocera database. 1.1.2 Add/delete/update users, groups and address book entries as requested by using departments. 1.1.3 Export user, group, and address book information for review by using departments for accuracy and currency. 1.1.4 Maintain device management data. 1.1.5 Develop, update and maintain processes for changes in badge ownership, ordering new equipment, troubleshooting equipment, repairing equipment, requesting and processing RMA s, reporting damage and budget trends, maintaining spares pool, coaching on replacement budget planning, training users and leadership on device management best practices, scheduling reports, and aiding with finding lost equipment. 1.2 Vocera Software Management 1.2.1 Apply Vocera service packs and hot fixes. 1.2.2 System health analysis. 1.3 Vocera Deployment Optimization 1.3.1 Refine deployment call flows to improve usability of the Vocera system. 1.3.2 Round on each unit to coach staff, learn workflow, uncover issues, resolve issues, and develop Relationships 1.4 Vocera Training and Orientation Management 1.4.1 Develop, update, and deliver training for new employee orientation for Vocera users. 1.4.2 Establish process for on-boarding of new Vocera users. 1.4.3 Establish process for reviewing Vocera reports to identify and coach users experiencing less than optimal performance. 1.4.4 Maintain training materials and make easily available to staff for self-review and refresher. 1.4.5 Maintain at least a 10% Super User population across all units and shifts; providing training to keep the Super User population competent and constant. 1.4.6 Provide upgrade training for changes in functionality affecting end users. 1.5 Vocera Issue Escalation Management 1.5.1 Develop, update, and maintain process for end users to report Vocera issues. 1.5.2 Address and resolve issues regarding Vocera equipment, database, and users. 1.5.3 Escalate issues regarding network or servers to the appropriate Customer contact. 1.5.4 Escalate issues with the Vocera product to Vocera Technical Support. 1.5.5 Track and trend Vocera issues to institute process improvements where possible to reduce issue escalations. 1.5.6 Follow up with issue reporter to provide update status and resolution. 1.6 Vocera Report Management 1.6.1 Set up scheduled reports as requested by end user unit leaders. 1.6.2 Provide consultation to units regarding the reports available. 1.6.3 Review reports and provide consultation to end user units, network staff and other key support staff and stakeholders regarding actions needed to optimize Vocera system and user performance. 1.7 Vocera End User Satisfaction 1.7.1 Per Tennessee Valley Medical Center preference and barring any union or other legal barriers, develop Vocera User Satisfaction Survey. 1.7.2 Survey using departments once a year to collect formal feedback and quantifiable measures of satisfaction. 1.7.3 Facilitate user group meetings to discuss Vocera issues, lessons learned and process improvements. 1.7.4 Deploy changes to Vocera program management as approved by senior level Customer representatives. 1.8 Vocera Messaging Service Administration The onsite contractor will administer the Vocera Messaging service in addition to the Voice service. The Vocera Systems Administrator will provide the following services: 1.8.1 Vocera Messaging Data & Device Management 1.8.1.1 Establish processes for submitting data and device changes to Vocera Messaging database. 1.8.1.2 Add/delete/edit users, templates and messaging groups as requested by using departments. 1.8.2 Vocera Messaging Deployment Optimization 1.8.2.1 Refine deployment messaging groups to improve usability of the Vocera Messaging service. 1.8.3 Vocera Messaging Training and Orientation Management 1.8.3.1 Develop and deliver training for new employee orientation for Vocera Messaging users. 1.8.3.2 Establish process for on-boarding of new Vocera Messaging users. 1.8.3.3 Maintain training materials and make easily available to staff for self-review and refresher. 1.8.3.4 Provide upgrade training for changes in functionality affecting end users. 1.8.4 Vocera Messaging Issue Escalation Management 1.8.4.1 Develop process for end users to report Vocera Messaging issues and concerns. 1.8.4.2 Address, and resolve issues regarding Vocera Messaging configuration. 1.8.4.3 Escalate issues with the Vocera Messaging product to Vocera Technical Support. 1.8.4.4 Track and trend Vocera issues to institute process improvements where possible to reduce issues escalations. 1.8.4.5 Follow up with issue reporter to provide update status and resolution. The onsite contractor will be cleared through the VHA on boarding process and be issued a PIV card. The onsite contractor is responsible for maintaining all required annual training to maintain access. The onsite contractor will be stationed at the TVHS Nashville Campus from the hours of 8:00am to 4:30pm Monday thru Friday with the exclusion of Federal Holidays listed below. New Year s Day Martin Luther King s Birthday President s Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans day Thanksgiving Day Christmas Day NCO 9 intends to award this requirement as a sole source purchase order under the provision of Federal Acquisition Regulation (FAR) 6.302-1 to Government Marketing & Procurement LLC. Based on market research, the required service can only be purchased from Government Marketing & Procurement LLC. According to the current manufacturer, Only Government Marketing & Procurement LLC can provide Vocera authorized service and support technician, onsite to perform the contract. Therefore, the sole source award to Government Marketing & Procurement LLC. is in the best interest of the government. The North American Industry Classification System (NAICS) code for this requirement is 541519 with the size standard of $30 million. This notice of intent is not a request for proposals or quotes. Any vendor who believes it can meet the requirement as stated herein may submit a response, which will be considered only if received by November 5, 2021 at 8:00 am CT. Responses to this posting must be in writing and submitted to ramona.bonness@va.gov. A determination not to compete the proposed order based upon the responses to this notice is solely within the discretion of the government. SAM: Interested parties shall be register in the System for Award Management (SAM) as prescribed in FAR Clause 52.232-33. SAM information can be obtained by accessing the internet at www.sam.gov or by calling 1-866-606-8220.
- Web Link
-
SAM.gov Permalink
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- Record
- SN06151214-F 20211007/211005230104 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
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