SPECIAL NOTICE
70 -- CDC-RFI-National Healthcare Safety Network Help Desk Tier 1 Call Automation
- Notice Date
- 11/8/2021 10:19:20 AM
- Notice Type
- Special Notice
- NAICS
- 423430
— Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
- Contracting Office
- CENTERS FOR DISEASE CONTROL AND PREVENTION Atlanta GA 30333 US
- ZIP Code
- 30333
- Response Due
- 12/8/2021 9:00:00 AM
- Archive Date
- 12/23/2021
- Point of Contact
- Mary Daise, Phone: 404-718-5230, Kimberley Dobson, Phone: 404-639-4048
- E-Mail Address
-
LYU8@cdc.gov, IHJ6@cdc.gov
(LYU8@cdc.gov, IHJ6@cdc.gov)
- Description
- The purpose of this request for information is to obtain technical and/or business information and input from the marketplace for project planning purposes regarding the availability of existing or potential solutions. Additionally, in accordance with FAR Part 10 Market Research the CDC will use the results of the market research to determine if sources capable of satisfying the agency's requirements exist based on its response to the questions contained in this notice. CDC welcomes responses from all interested parties. CDC does not intend to make a selection decision or award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted or CDC's use of such information. Acknowledgement of receipt of responses will not be made, nor will respondents be notified of the outcome of the CDC's review of the information received. Additionally, the CDC does not intend to hold discussions concerning this RFI with any interested parties. However, CDC reserves the right to contact vendors if additional information is required. Background The National Healthcare Safety Network (NHSN) is a web-based information system designed for the purpose of improving patient and healthcare personnel safety, set up in 2005 to improve patients� safety by creating and disseminating knowledge necessary to detect and respond to current and emerging healthcare safety threats, healthcare-associated infections (HAIs) in healthcare facilities, by monitoring antibiotic use (AU), and by tracking antibiotic resistance (AR)� across states and regions of the United States conterminous, non-conterminous and territories. NHSN collects data needed to identify problem areas and to measure progress of prevention efforts. Since December 2018, laws requiring hospitals to report healthcare-associated infections have prompted thirty-five States (and the District of Columbia) to use NHSN, whereby reducing manual data entry burden and improving data quality, to the health department or another State agency. NHSN is currently used by more than 120,000 users in over 35,000 facilities across the United States. The objective of NSHN is to ensure healthcare-associated infections, antibiotic resistance, and antibiotic use data be available and up to date, by leveraging interoperability standards when reporting such data, resulting in improve quality and completeness of data submitted to NHSN electronically and manually via to NHSN�s web interface.� The coordination and electronic surveillance activities with state and local health department efforts will advance electronic laboratory reporting of communicable disease data.���� NHSN surveillance includes a component for long-term care facilities (LTCFs) and Nursing Homes (NHs) to report healthcare-associated infections and data regarding healthcare personnel safety (Health and Human Services� 2013 Healthcare-associated Infection Action Plan). However, the challenges in Nursing Homes � such as frequent staff turnover; few specialized staff dedicated to infection prevention and surveillance; manual reporting of data; regulatory burdens as a competing priority; and the use of off-site laboratories and pharmacies, which leads to interoperability challenges that affect the availability of data for clinical and surveillance purposes � can affect NHSN reporting. Purpose To reduce the barriers to using NHSN, the CDC National Center for Emerging and Zoonotic Infectious Diseases (NCEZID), Division of Healthcare Quality Promotion (DHQP) is seeking to optimize the NHSN Helpdesk response to its user base by automating Tier 1 calls (e.g., password change, email change).� The objective of this automation is to significantly reduce the volume of Tier 1 calls, including the tracking and resolution of issues raised by the user community according to SLAs.� The CDC NCEZID DHQP is seeking a solution scalable to support other CDC systems. General Instructions Responses to the RFI should not exceed 5 pages in length (not including federally awarded contracts, see Question #2). A complete response to the RFI should include answers to all of the questions below. Please note that a respondent's failure to provide a complete response to a question will be interpreted to mean that it does not understand the question and does not demonstrate the capability to provide services required. Responses should demonstrate capability not merely affirm the respondent's capability (i.e., the response must go beyond the statement that, ""XYZ company can provide Helpdesk support""). Questions regarding this notice will not be accepted, considered, nor answered. Questions regarding the draft SOW (Question #4) will not be directly answered; however, will be considered in the event a solicitation were issued. Respondents will not receive individualized feedback on any suggestions nor any feedback on this RFI. No basis for claims against the United States government shall arise as a result of a response to this request for information or from the United States government's use of such information. Proprietary, classified, confidential, or sensitive information should not be included in your response. The Federal Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). Responses should be emailed to First-name LASTNAME, Contract Specialist at @CDC.hhs.gov no later than 12:00 PM (noon) Eastern Time, Month X, 2021. RFI Questions a. Provide a brief corporate profile of your company to include the following: Organization's official name and dba name, if applicable. Length of time the Organization has been in business. Types of services provided by your Organization. Types of clients by industry (i.e., Federal, Commercial, Local Government, etc.). Is the Organization, U.S. based or International. Is the Organization a subsidiary of another Organization. DUNS number and CAGE number. Organization�s website address. Main point of contact name, phone number, and email address. SBA size designation information and small business concern type (if applicable). Number of employees in the organization. Organization's most recent annual receipts amount as defined by the SBA. (Limit 1 page) b. Provide two (2) Federal awarded contracts that are most like the work as described in the attached SOW in which you were the Prime contractor. One (1) of the Federal awarded contract should be IDIQ/BPA with a total contract value of $XM. Please be sure to include all sections of the contract and to redact the contract as applicable to remove any sensitive or proprietary information. Please indicate the task areas that these contracts align to the draft SOW. c. Provide one (1) example of Federal contract relevant experience within the last three (3) years in which you were the Prime Contractor and describe your responsibilities and achievements for performing IT Helpdesk (Tier 1 and Tier 2). Please include the Contract Number, Government Agency POC (email and telephone), and Period of Performance. d. Is the scope of the draft SOW clearly defined? Do you understand what CDC requires? If not, what information needs to be added, changed, and/or reworded in order to clarify the Government's requirements? Please provide the sections and page numbers. (Limit 1 page) e. Do you have experience automating IT Helpdesk Tier 1 requests? What were the results? Do you have experience allowing users to formulate requests in natural language? If so, please describe the approach and outcomes. (Limit 1 page) f. Do you have experience providing 24 x 7 x 365 IT Helpdesk Tier 1 support? If so, please describe the approach and the handling of surge (in a pandemic and outside a pandemic). Describe your ability to staff and retain personnel across multiple orders simultaneously, with a variety of complex requirements and using a range of labor categories. (Limit 1 page) g. List your GSA schedule contracts that are applicable to the SOW and include the current periods of performance as well as any and all future option periods. What, assuming all schedule option periods are exercised, is the final day of your company�s GSA Schedule 70?� Provide the GSA Schedule recertification date, if applicable. (Limit 1 page)
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/19b9bc8756f94f76ba88d5bfb77cf15d/view)
- Place of Performance
- Address: Atlanta, GA 30333, USA
- Zip Code: 30333
- Country: USA
- Zip Code: 30333
- Record
- SN06172587-F 20211110/211108230115 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's SAM Daily Index Page |