SPECIAL NOTICE
D -- Customer Experiece Research Services
- Notice Date
- 11/16/2021 7:29:42 AM
- Notice Type
- Justification
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- NATIONAL OFFICE - PROCUREMENT OBO NEW CARROLLTON MD 20706 USA
- ZIP Code
- 20706
- Solicitation Number
- 5000122157
- Archive Date
- 12/16/2021
- Point of Contact
- Courtney D. Seace, Phone: 2406139302, Kimberlee Brown, Phone: 2406135068
- E-Mail Address
-
courtney.d.seace@irs.gov, kimberlee.r.brown@irs.gov
(courtney.d.seace@irs.gov, kimberlee.r.brown@irs.gov)
- Award Number
- 2032H8-21-P-00112
- Description
- The proposed acquisition is to acquire Customer Experience (CX) services. CX is an individual�s perception of their interaction with an organization or brand. The IRS uses Customer Experience (CX) tools and strategies capture, manage and track experiences of the taxpayer at every stage of the tax process. This information allows the Office of Online Servies (OLS) to deploy innovative solutions to assist taxpayers to self-manage their IRS accounts, pay taxes, request additional tax deduction, and query refunds. CX assist OLS with delivering solutions that assist internal stakeholders to meet critical missions and improve business practices to advance the customers experience.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/7820f67eced9491e9e72b131a504765b/view)
- Place of Performance
- Address: Cambridge, MA 02140, USA
- Zip Code: 02140
- Country: USA
- Zip Code: 02140
- Record
- SN06177779-F 20211118/211116230120 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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