SOURCES SOUGHT
D -- Enterprise Service Desk (ESD) - Contact Center Infrastructure (CCI) Support - New Task Order (VA-22-00013418)
- Notice Date
- 11/22/2021 12:25:05 PM
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- TECHNOLOGY ACQUISITION CENTER NJ (36C10B) EATONTOWN NJ 07724 USA
- ZIP Code
- 07724
- Solicitation Number
- 36C10B22Q0043
- Response Due
- 11/29/2021 7:00:00 AM
- Archive Date
- 01/28/2022
- Point of Contact
- Andrea Bonfiglio, Contract Specialist, Phone: 848-377-5189
- E-Mail Address
-
Andrea.Bonfiglio@va.gov
(Andrea.Bonfiglio@va.gov)
- Awardee
- null
- Description
- The purpose of this amendment to RFI 36C10B22Q0043 is to provide additional information regarding the requirement. The Government anticipates a task order for Contact Center Infrastructure (CCI) Managed Services Solution which includes performance analysis and reporting of the Enterprise Service Desk (ESD) support. This FY, the Government also anticipates a separate task order performing any Tier 1 services for the ESD. The resultant contractor for the CCI task order would have an Organization Conflict of Interest (OCI) which would prevent it from competing on the future task order for performing any Tier 1 services for the ESD. The Government anticipates soliciting an ESD Tier 1 services effort late 2nd quarter FY 22. No further information is available for the ESD Tier 1 services effort. If you previously submitted a RFI Response for this action, please confirm if you are still interested following the updated information above NLT 10:00AM EST Monday, November 29 to Contract Specialist, Andrea Bonfiglio, at Andrea.Bonfiglio@va.gov.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/8c11c9151c104f4f9c0619c3d2e3cac0/view)
- Record
- SN06183563-F 20211124/211122230121 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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