Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF MARCH 06, 2022 SAM #7401
SOURCES SOUGHT

Q -- 36C255-22-AP-1054 | 589-22-1-1109-0004 | KC-VAMC Screening and Escort Services (SES) (VA-22-00024673)

Notice Date

3/4/2022 9:45:04 AM
 

Notice Type

Sources Sought
 

NAICS

621399 — Offices of All Other Miscellaneous Health Practitioners
 

Contracting Office

255-NETWORK CONTRACT OFFICE 15 (36C255) LEAVENWORTH KS 66048 USA
 

ZIP Code

66048
 

Solicitation Number

36C25522Q0129
 

Response Due

3/15/2022 9:00:00 AM
 

Archive Date

04/14/2022
 

Point of Contact

Teresa Cabanting, Contract Specialist, Phone: 9139461976
 

E-Mail Address

teresa.cabanting@va.gov
(teresa.cabanting@va.gov)
 

Awardee

null
 

Description

THIS IS A REQUEST FOR INFORMATION (RFI)/SOURCES SOUGHT DISCLAIMER This RFI/Sources Sought is issued solely for information and planning purposes and does not constitute a solicitation. All information received in response to this RFI/Sources Sought that is marked as proprietary will be handled accordingly. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI/Sources Sought. The submission of pricing, capabilities for planning purposes, and other market information is highly encouraged and allowed under this RFI/Sources Sought in accordance with (IAW) FAR Part 15.201(e). SOURCES SOUGHT DESCRIPTION This is NOT a solicitation announcement. This is an RFI/Sources Sought. The purpose of this RFI/Sources Sought is to gain knowledge of potential qualified sources and their size classification relative to NAICS 621399 (unless another NAICS would be more appropriate, and that shared information is welcome). Responses to this RFI/Sources Sought will be used by the Government to make appropriate acquisition decisions. After review of the responses to this RFI/Sources Sought, a solicitation announcement may be published. Responses to this RFI/Sources Sought synopsis are NOT considered adequate responses for a solicitation announcement. The information identified below is intended to be descriptive, not restrictive, and to indicate the quality of the supplies/services that will be satisfactory. It is the responsibility of the interested source to demonstrate to the Government that the interested parties can provide the Services that fulfill the required specifications. If you are interested and are capable of providing the RFI/Sources Sought for services, please provide the requested information pursuant to the following questions: Response to this RFI/Sources Sought should include company name, address, and point of contact to include E-mail address and phone number. Include also, your SAM Unique Entity ID, DUNS number, and Cage Code. Please indicate the size status and representations of your business, such as but not limited to: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), Hubzone, Woman Owned Small Business (WOSB), Large Business, etc., Is your company considered small under the NAICS code 621399 identified under this RFI/Sources Sought, Does your company have a Federal Supply Schedule (FSS) contract with GSA, VA NAC, NASA SEWP, or any other Federal contract, that can be utilized to procure the requirement listed above? If so, please provide the contract number. Please provide general pricing of your solution for these services, for market research purposes only; e.g. Catalog list prices, FSS prices, or any other publicized price lists are applicable/acceptable, Please submit your capabilities that show clear, compelling, and convincing evidence that you can meet the requirement described in the attached State of Work (SOW). Responses to this notice shall be submitted on or before March 15, 2022 by 11:00 a.m. Central Time Zone. Responses to this notice shall be submitted via E-mail to Teresa Cabanting, Contract Specialist, at teresa.cabanting@va.gov and copy furnish to Jennifer Sotomayor, Contracting Officer, at jennifer.sotomayor@va.gov. Telephone responses shall NOT be accepted. All questions for this RFI/Sources Sought are to be sent via E-mail to Teresa Cabanting and copy furnished to Jennifer Sotomayor. Telephone questions will NOT be accepted. If a solicitation is issued it shall be announced at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this RFI/Sources Sought. Responses to this RFI/Sources Sought notice are not a request to be added to a prospective offerors list or to receive a copy of the solicitation. Statement of Work Screening & Escort Service (SES) OBJECTIVE The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVA) is seeking a Screening and Escort Service (SES) Contract. The purpose of this service contract is to provide support for the Patient Aligned Care Team (PACT) design standards and requirements per Assistant Deputy Under Secretary for Health for Administrative Operations (10NA). PACT Space Module Design Guide (va.gov) The overall objective of this service is to expedite the escort of patients and visitors throughout the KCVA campus while also providing COVID-19 screening procedures and excellent customer service. The SES will lead to enhanced patient care experience and ensure patient, visitor, and employee safety while safeguarding the Veterans Experience Office (VEO) Mission: To enable VA to be the leading customer service organization in the Government so that Veterans, their families, caregivers and survivors Choose VA . The SES will provide services to enhance our ability to establish a PACT Space Module design by increasing our caregivers face-to face time with Veterans and reducing time away from worksite while adding value to our Veterans through a patient centered safety screening, car to care and inpatient Escort service. Identified needs in patient services are: Patient vehicle transfer and escort assistance as appropriate (physically help a patient in and out of their car). Patient transfer and escort assistance within and around the facility to include inpatient/outpatient services. Escort assistance of lab supplies/specimen, pharmacy supplies/medications, logistics supplies, and prosthetic devices (e.g., canes, wheelchairs, etc.). All arrived patients, guests, and contractors screened in accordance with COVID-19 screening procedures. All arrived patients, guests, and contractors greeted and connected to the appropriate staff to request VA services and care. The Contractor s staff will primarily welcome, provide wayfinding, vehicle transfer and escort assistance to the patient/visitor desired clinic/location for appointments/meetings, inpatient escort, and provide COVID-19 screening, creating an efficient, caring, empathetic, and safe atmosphere. See RESPONSIBILITIES AND DUTIES. VA Core Values describe how VA and VA contracted staff will accomplish its mission and inform every interaction with our customers and will be adhered by all contracting staff as an extension of VA. These Core Values are: Integrity, Commitment, Advocacy, Respect, and Excellence better known as I CARE.  I CARE Core Values and Characteristics are codified in our VA regulations at 38 C.F.R. Part 0 and define the standards of ethical conduct and related responsibilities of all VA employees. These Core Values, Characteristics, and Customer Experience Principles define VA employees, articulate what VA stands for, and underscore its moral obligation to veterans, their families, and other beneficiaries. They are intended to establish one overarching set of guidelines that apply to all VA Administrations and staff offices, confirming the values already instilled in many VA employees and enforcing their commitment to provide the best experience possible to veterans, servicemembers, their families, caregivers, and survivors. The KCVA has approximately 50,022 unique patients (FY19), with an average age of 62. To meet the needs of all Veterans, with timely responses and doing it the RIGHT way, we need support staff roles to mobilize Veterans throughout the facility, allowing Registered Nurses, MSAs and KCVA staff to continue serving all Veterans assigned to their care or service. A Nurse, Rehab Therapist, Pharmacy Tech, etc., leaving an assigned area, postponing or missing assessments, treatments, and care management to perform patient escort services or perform COVID-19 screening duties is not supportive of our commitment to a safe patient environment and keeping all Veterans at the center and of our decisions, services and focus. Contractor shall provide (including, but not limited to) all planning, labor, materials, supervision, supplies and services, which are required to provide an effective and efficient escort and screening services for patients and guests. See PERFORMANCE STANDARDS. To ensure KCVA has the capability to deliver the best care possible to our Veterans, KCVA has requested services that will fill these needs, in patient care, by providing services to meet patients at the main entrance, assure a smooth arrival, provide COVID-19 screening, real-time wayfinding, and escort support around the KCVA campus to include inpatient and outpatient services. GENERAL INFORMATION The KCVA is an approximately 850,000 square foot facility in Kansas City, MO. The facility contains numerous inpatient units and outpatient clinics, as well as ancillary services requiring patient escort during all hours of operation. The KCVA lead for this contract is the VA Contracting Officer (CO) and the Contracting Officer s Representative (COR) who is responsible for the day-to-day management of the contract. Based on operations at KCVA, it is estimated the SES representatives will come in contact with an average of 1500 visitors per day (See Average Daily Encounters FY18-FY21 Attachment). It is understood the number of visitors indicated herein are only estimated quantities and may fluctuate throughout the contract period. The total number of staff, number of staff per periods of the day, and the contract length of time may fluctuate as staff and leadership learn more from each contract period. The total number of staff will need to be adjusted based on operational needs. Screening services will be necessary as long as COVID 19 guidance requires screening. The Contractor will need to fluctuate staffing models as more information about COVID19 is obtained. Building keys will not be provided to the Contractor. The KCVA will be opened and closed by VA security during business hours. CONTRACTOR REQUIREMENTS The Contractor shall have proven expertise and previous experience with patient flow, patient transfer and escort assistance. It is also preferred that the Contractor have proven expertise and previous experience with COVID-19 screening procedures. The Contractor shall consider quality of care and how their organization will help accomplish KCVA goal as a High Reliability Organization as the primary objectives during project planning and execution. It is the responsibility of the Contractor to determine and propose an efficient and effective Project Staffing Plan (established posts throughout the facility). The Project Staffing Plan shall be reviewed and approved by the COR prior to contract activation. Contractor s staff working in this capacity must be mature, dependable, and empathetic, and be able to be courteous and respectful while communicating effectively with patients, guests and staff. All services shall be performed in accordance with industry standards, all terms, conditions, schedules, provisions, trainings, and requirements of the contract and this Statement of Work. Contractor shall ensure all services are performed in accordance with all local, state, and federal laws; including but not limited to OSHA, VA, as well as and industry standards applicable to this type of service. Contractor shall ensure a system that allows for the scheduling of inpatient escort for procedures/discharge/tests/etc. and provide timely adherence to the schedule. Contractor shall ensure appropriate response time and debriefs for emergent escort needs as deemed by the COR or designee. The Contractor shall communicate in writing any changes to proposed key personnel (manager/supervisor) to the COR, and CO, 30 days prior to changing personnel for VA approval. A No Tipping policy will be strictly enforced. Contractor s staff are restricted from accepting tips of any kind. The COR may request the removal of any Contractor employee, without cause, if the Government suspects the employee of violating this condition. Physical Requirements: Staff must be able to lift or carry a minimum of 51 pounds. Staff must be able to walk or stand for more than 8 hours. Reference RESPONSIBILITIES AND DUTIES for additional information. Contractor s staff working in this capacity must be able to answer questions, provide information and direct people to the desired location, thus creating an atmosphere that is caring, yet efficient. Contractor s staff to provide information and feedback to the COR based on general questions about performance as requested. Confidentiality: Contractor s staff working in this capacity must be able to maintain strict confidentiality of Personally Identifiable Information (PII). All staff with access to patient information in the performance of their duties needs to know their responsibilities in maintaining the confidentiality of VA sensitive information and PII, especially patient information, by completing the annual VA Privacy and Information Security Awareness and Rules of Behavior training. Training shall be provided by the VA. Under 5 U.S.C. 552a, patient health records are confidential regardless of medium. The privacy of patient information and PII must be preserved, and the information must not be accessible to, or discussed with, any unauthorized persons, nor is the information to be discussed in public areas. Patient names and Social Security Numbers (SSN) which is considered PII that is located on the outside of the paper health record must be protected from incidental viewing by the public while in escort. Patient health records shall be in control at all times and not left unattended in any public area. The privacy and security of patient information and PII stored in any media must be protected in accordance with, but not limited to: FAR Part 24, the Privacy Act of 1974 (5 U.S.C. 552a), the Freedom of Information Act (5 U.S.C. 552); Federal Information Security Management Act (44 U.S.C. 3541); Office of Management and Budget (OMB) Circulars A-123 and A-130; VA Directive and Handbook 6500 Managing Information Security Risk: VA Information Security Program; Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules (Title 45 Code of Federal Regulations (CFR) 160, and 164); VHA Handbook 1605.1, Privacy and Release of Information; and The Joint Commission standards for privacy and security. Contractor shall maintain all required General Public Liability Insurance and Workman s Compensation and Employer s Liability Insurance throughout the life of the contract. Staffing Based on the above-mentioned daily visitor estimates, the Contractor will be responsible for adequate and efficient staffing for both screening and inpatient/outpatient escort services to meet KCVA operational needs and PERFORMANCE STANDARDS. Contractor must ensure a manager/supervisor will be onsite during all hours of operation. Phases and locations of work. The Base phase/period of the project is anticipated to commence on or about June 1, 2022 for a period of 12 months. The COR may identify meetings, sessions, or training to be held at KCVA. This will be coordinated from the COR to designated Contractor point of contact (POC) within 12 hours of the next business day. Contractor to assume security clearances, and basic computer training to take 30-45 days to obtain. The COR and Contractor will revisit the staffing schedule every six months to ensure staffing levels and schedules are appropriate for facility visitor volumes or if screening services are still required. The Contractor shall provide an on-site Subject Matter Expert (SME) in VA PACT design and patient flow. The Contractor shall provide on-site support for the initial six (6) weeks. This SME shall ensure all staff are trained on all VA-documented KCVA standard of work. This will include standard of work for escorts, screeners, and contractor onsite managers. The SME shall provide hands-on training in VA processes and systems to the staff; operationalize KCVA standard work with SES; and manage standard work change management process with COR and KCVA leadership. Contractor shall assign a multidisciplinary team to fully execute all components of this contract and provide a staffing matrix for all phases of the project including the phasing out of screening duties as appropriate. See SCHEDULE FOR DELIVERABLES. See CONTRACTOR REQUIREMENTS, Section 3.o. Staffing, of this document for more information. To be eligible for employment, staff must: Possess the ability to physically and mentally assist customers and resolve any customer issues that may arise. Ability to fluently read, write and speak English. Spanish or any other language is acceptable as a secondary form of communication (as needed). English is the primary form of communication at the KCVA. Drug Free. Free of Disqualifying Crimes. Able to participate in required trainings. Knowledge and Training Expectations All Contractor staff will be trained in providing excellent customer service demonstrating courtesy, kindness, empathetic and a caring demeanor. Contractor staff shall have the proven experience with patient flow, patient transfer, escort assistance, and be able to intake solutions with the VA systems and KCVA s documented standard work. Contractor staff must possess or learn ADA/handicap knowledge and skills. The need is mandatory, and the Contractor s representatives shall know how to accommodate, escort, communicate, and guide our patients and guests with empathy and finesse. Training related to PII and security will be provided by the KCVA for all Contractor Employees/subcontractors. This training will be coordinated with the COR. All Contractor staff will be required to obtain Government issued ID/security badges. This activity will be coordinated with the COR after award. All Contractor staff must successfully complete training, certifications, and approval from Office of Information Technology (OIT) prior to computer access. This activity will be coordinated with the COR. All Contractor staff must successfully complete required trainings by the KCVA learning organization. This activity will be coordinated with the COR after award. Equipment, Supplies and Uniforms The Contractor shall be responsible for providing parts of uniforms, equipment/supplies (e.g., time clocks, clip boards, other office equipment deemed necessary to support on-site staff). Communication devices such as a phone for mangers and radios for staff as well as Personal Protective Equipment (PPE) will be provided by the KCVA. If the contractor has their own communication devices these must be approved by the COR and CO prior to the contracts start date. See IDENTIFICATION AND UNIFORM REQUIREMENTS. The Contractor shall perform a visual inspection of their staff to verify uniform standards and, if required, correct the issue to conform to the requirements. Work Site/Working Conditions The Contractor shall perform an on-site inspection with the COR to verify existing site conditions of designated staging areas. The Contractor shall provide the COR and CO a written notice of any pre-existing damages. The Contractor shall keep their work site clean, free of debris, including staging and storage areas used by the Contractor. The Contractor agrees to protect all building premises from damage and agrees to take necessary protective precautions and agrees to be held financial responsible for all damages transpired by the Contractor (accidentally, or on purpose). PERIOD OF PERFORMANCE: Work shall begin immediately upon contract award: BASE PERIOD: A period of 12 months from the date of award. OPTION PERIOD 1: A period of 12 months beginning after the end of the base period. OPTION PERIOD 2: A period of 12 months beginning after the end of the Option Period 1. OPTION PERIOD 3: A period of 12 months beginning after the end of the Option Period 2. OPTION PERIOD 4: A period of 12 months beginning after the end of the Option Period 3. HOURS OF OPERATION/SCHEDULES Contractor will provide 24-hour coverage for SES including nights, weekends, and Holidays. Hours of peak outpatient usage are 0730 1100 and 1300 - 1400. Hours of peak inpatient usage are 0600 1900. The Contractor shall adjust and impose alternate schedules accordingly to meet outpatient and inpatient influx and flow. Overtime is not available under this contract. The Supervisor s shifts are expected to cover on-site operations 24-hours; at least one (1) supervisor/manager on-site at all times, it is recommended to have at least three (3) employees/subcontractors to be on-site during peak hours for outpatient escort; at least four (4) employees/subcontractors to be on-site during peak hours for inpatient escort; at least (4) employees/subcontractors to be on-site during peak hours for screening services 0500-2200, at least (3) employees/subcontractors to be on-site for screening services 2200-0500. This may be adjusted by KCVA and COR for operational needs and is ultimately up to the Contractor to decide how best to staff the service and provide sufficient coverage. SPECIAL EVENTS: The COR will be responsible to notify the Contractor s Supervisor at least two (2) weeks prior or as soon as possible to any special event. KCVA business hours are Monday-Friday, 0730 1700, excluding Federal Holidays, and any other day specifically declared by the President of the United States to be a Federal Holiday. Observed Holidays by the Department of Veterans Affairs: Martin Luther King s Birthday 3rd Monday in January President s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth June 19th Fourth of July July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran s Day November 11th Thanksgiving Day Last Thursday in November Christmas Day December 25th RESPONSIBILITIES AND DUTIES Contractors staff will primarily welcome, provide COVID-19 screening, provide wayfinding assistance, and escort patients and guests to their desired inpatient and outpatient clinic/location; including, but not limited to parking lots, bus stop, to and from their vehicles, exam rooms, inpatient and outpatient clinics, as well as patient pick up and drop off locations. Staff to understand and maintain I CARE Core Values and Characteristics as codified in VA regulations 38 C.F.R. Part 0, Staff must be reliable and be able to be held accountable, Staff to maintain and oversee KCVA owned wheelchair inventory for usage to include sanitation between use and returning misplaced wheelchairs throughout the KCVA campus, Staff will be standing and or walking patients and guests around for at least 90% of their tour of duty, Although, duties may call for the employee to Escort, walk, etc. patients and guests throughout the KCVA; there shall be at least two (2) employee who remains within immediate visual area to immediately assist patients with wayfinding, Staff must possess critical thinking skills to manage urgent patient & visitor needs and escalate to VA medical professionals as appropriate, Staff will greet every visitor with a smile and a polite greeting, Staff will provide COVID-19 screening procedures as outlined in KCVA COVID-19 Standard of Work, Staff will perform other duties that include, but not limited to the Escort of lab supplies/specimen, pharmacy supplies/medications, logistics supplies, and prosthetic devices (e.g., canes, wheelchairs, etc.), throughout the KCVA facility, Staff will be utilized in case of an emergency or system failure (power outage, tube system outage, etc) to assist with escort needs or needs requested by the COR as a contingency. The Contractor will designate on-site supervisor/managers as a representative of the Contractor to be onsite to cover 24-hour operations. On-Site Supervisor/Manager Duties: Duties of the supervisor/manger shall be to hire/staff, train, schedule, coordinate and manage staff to successfully achieve the objective of this SOW. Duties of the supervisor/manger shall include, but not be limited to, customer relations, training and improving all staff services, improving SOW related to this contract, coordinating and scheduling all work and additional services. On-site supervisor/manager is responsible for verifying all staff adhere to the IDENTIFICATION AND UNIFORM REQUIREMENTS. On-site supervisor/manager is responsible for enforcing the No Tipping policy. The on-site Supervisor/Manger is responsible for adhering to the MEETING AND REPORTING REQUIREMENTS. On-Site supervisor/manager is responsible for notifying the VA immediately of any areas that may pose a safety hazard to patients, guest, and staff. It is the responsibility of the on-site supervisor/manager to see that all incidents are logged in the daily log, and reported to the COR, Nursing Officer of the Day/Administrative Officer of the Day (NOD/AOD), and other designees identified by the COR. All incidents shall be summarized with event and action take in a monthly incident report; and delivered to the COR and/or designee. On-site supervisor/manager will coordinate with COR s education POCs to ensure consistent training, knowledge transfer and support to volunteer staff. Contractor Staff Responsibilities include but are not limited to: While on duty, staff shall be prepared for patients, guests, and visitors. Staff shall greet every visitor with a smile and a polite greeting. Staff shall assist parking patients and guests as needed by removing wheelchairs and carts to/from their automobiles, as well as providing assistance to patrons getting in and out of vehicles as needed. Staff shall provide COVID-19 screening of all KCVA guests and visitors. Staff shall escort and assist wheelchair passengers carefully and courteously throughout the KCVA campus and make sure patients get to their desired location. Staff shall maintain the entrances and common areas appearance of the entrance. Staff shall be familiar with the KCVA facility and provide directions to facility visitors. Staff shall be trained to field questions that patients have regarding facilities and services and will be expected to understand escalation procedures for patient and visitor requests should the question or need be beyond the scope of the staff member. Staff shall be capable of critical thinking skills to handle urgent care/emergency care situations which will be escalated to medical professionals. Staff are restricted from accepting tips of any kind. A No Tipping policy shall be strictly enforced. The COR may request the removal of any staff member without cause if the Government suspects the employee of violating this condition. At the end of their shift, the work areas will be secured, all wheelchairs and other escort devices (e.g., canes, scooters, and wheelchairs) stowed away to their assigned locations. Staff shall turn over their post to either another staff member or to the on-site supervisor. IDENTIFICATION AND UNIFORM REQUIREMENTS All Contractor staff shall always wear visible identification (company and individual name tags) and present a professional appearance under the performance of this contract. Staff are also required to wear Government-issued Identification card (PIV card). Contractor s staff will dress in business casual attire and visibly wear their Government issued PIV card during operational hours. All Contractor staff shall be scent-free, clean, and groomed. Contractor has the option to require the manager/supervisor to wear uniform similar to the Staff members with visible identification or business casual attire. Business casual is defined as a solid-colored, Pollo or long sleeve (button up) dress shirt; dress pants/appropriate skirt. Khaki is acceptable. Jeans (blue jean or colored) are NOT acceptable when on-site. Contractor staff uniforms shall consist of the items listed below. All staff members shall wear approved uniforms while on-site at the KCVA and a name tag. Example of name tag: JOHN/JANE SMITH Screening and Escort Service Uniforms must be regularly laundered, clean, free of stains/soils and free of adverse odors. Scent-free sensitive workplace. Request Contractor staff avoid wearing scented products which may irritate patients, guests, co-workers, and staff. When attending meetings, trainings, etc. Contractor staff members are to wear business casual attire. MEETING AND REPORTING REQUIREMENTS Meetings: The Contractor shall attend a kick-off meeting expected to be scheduled within five (5) Calendar Days of contract award. This meeting will be held over the phone or virtual (e.g., Microsoft Teams). Throughout all phases of awarded contract, the Contractor shall anticipate at minimum, a monthly progress meeting with the designated COR. The Contractor on-site supervisor/manger is responsible for attending daily morning VA huddles held at the facility in person and/or virtual. These meetings are to be attended by the supervisor/manager only. The Contractor on-site supervisor/manger is responsible for attending VA leadership meetings as requested. Meetings are to be attended by the supervisor/manager only. The Contractor shall attend (in person) a close-out meeting expected to be scheduled within 30 calendar days of the final Contractor-performed activity. The Contractor shall provide all outstanding deliverables at this meeting. This meeting will be held over the phone, virtual or on-site at the KCVA facility. The Contractor shall participate in additional meetings as required by the COR. Reporting Requirements: The Contractor shall immediately notify the VA Police and Security in the event of an emergency, or if an individual (employee, patients and visitors) requires medical assistance (e.g., injured or stranded persons) and log the incident with NOD/AOD & COR. The Contractor, on-site supervisor/manager, is responsible for tracking, responding, and reporting of all customer service complaints to the COR or designee within 24-hours of complaint. The Contractor, on-site supervisor/manager, is responsible for reporting incidents, or any violations noted during the performance of his/her duties to the appropriate Service Line Representatives to include the COR, NOD/AOD, Police, Safety, and/or Voluntary Services. Throughout all phases of the contract the Contractor shall immediately communicate any identified issues to the COR that may create or have created any performance issues. Coordination & Incident Logs The Contractor, on-site supervisor/manager, shall notify the COR or designee, of any unusual events, including but not limited to accidents, safety problems, patients un-belting themselves and other such incidents that occur, which involve any VA patient being escorted under this contract. The COR or designee shall be notified within one (1) hour of the occurrence of the incident(s) by telephone and, if requested by the COR and/or CO, a written report of the incident(s) will be delivered to the COR or his/her designee by close of business the next working day. Failure to comply with provisions may be grounds for Termination for Cause. The Contractor is responsible for maintaining, and compliance of, the daily incident logs in a monthly report to the COR and the Chief of Safety. The Contractor shall provide the COR and Chief of Safety with monthly progress reports (original plus one copy, or one (1) electronic PDF document). Reports are due to the COR by the second workday of each month throughout the contract's duration. The monthly progress report shall cover: Any problems, incidents that arose, along with a statement explaining how the problem was resolved. Any problems that have arisen but have not been completely resolved, with an explanation. Any new risks identified during the preceding status period. All work completed during the preceding status period compared to the planned activities. The work to be accomplished during the subsequent status period SCHEDULE FOR DELIVERABLES: In accordance with this SOW, the Contractor sha...
 

Web Link

SAM.gov Permalink
(https://sam.gov/opp/3fe69fa8c1f94d65859fc54de048c566/view)
 

Place of Performance

Address: Kansas City VA Medical Center 64128, USA

Zip Code: 64128

Country: USA
 

Record

SN06258141-F 20220306/220304230104 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

---

| FSG Index  |  This Issue's Index  |  Today's SAM Daily Index Page |