SOLICITATION NOTICE
D -- Enterprise Sales and Marketing Solution
- Notice Date
- 7/5/2022 9:16:22 AM
- Notice Type
- Solicitation
- NAICS
- 518210
— Data Processing, Hosting, and Related Services
- Contracting Office
- TREASURY DEPARTMENTAL OFFICES WASHINGTON DC 20220 USA
- ZIP Code
- 20220
- Solicitation Number
- 2031JG22R00025
- Response Due
- 8/22/2022 2:00:00 PM
- Archive Date
- 09/06/2022
- Point of Contact
- Katrice Walker, Phone: 202-354-8341, Colleen M. Grinnell, Phone: 202-354-7540
- E-Mail Address
-
Katrice.Walker@usmint.treas.gov, Colleen.Grinnell@usmint.treas.gov
(Katrice.Walker@usmint.treas.gov, Colleen.Grinnell@usmint.treas.gov)
- Description
- This Statement of Objectives (SOO) scope covers the entire United States Mint (USM) numismatic program. The�numismatic program includes the business processes of direct-to-consumer/business sales�operations over all sales channels. The current business processes include contact center and�fulfillment operations, an integrated order management system and warehouse fulfillment�application, the eCommerce platform and host site. The scope also includes acceptance orders�through a point-of-sales (POS) system that will capture and manage sales from USM retail�outlets (POS is currently stand-alone). Additionally, the scope includes the need for business�analytics and a customer relationship management solution, as well as business-to-business solutions (online ordering for bulk). The successful Contractor shall provide an end-to-end solution that includes all operational�components fully integrated as necessary for the USM to administer the numismatic retail�program. End-to-end scope is defined as a turnkey retail service solution that includes: Hardware Software Hosting Operations and maintenance Staffing for contact center and fulfillment warehouse operations All contact center functions and equipment Physical fulfillment warehouse and manage the fulfillment function Receiving and shipping Business and system performance analytics Sales fraud detection Physical product security System cyber security Integration with USM internal and external systems
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/71ce4be6ba8e46738a4a5397f9337b0f/view)
- Place of Performance
- Address: USA
- Country: USA
- Country: USA
- Record
- SN06377782-F 20220707/220705230055 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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