SPECIAL NOTICE
R -- Medicaid.gov Customer Satisfaction Assessment and Improvement Support Services
- Notice Date
- 7/15/2022 11:58:43 AM
- Notice Type
- Special Notice
- NAICS
- 511210
— Software Publishers
- Contracting Office
- CENTERS FOR MEDICARE AND MEDICAID SERVICES
- ZIP Code
- 00000
- Solicitation Number
- CMCS-393-2022-0094
- Response Due
- 7/26/2022 9:00:00 AM
- Point of Contact
- Phillip Harrell, Phone: 4107868635, Renee Wallace-Abney, Phone: 4107865128
- E-Mail Address
-
phillip.harrell@cms.hhs.gov, renee.wallaceabney@cms.hhs.gov
(phillip.harrell@cms.hhs.gov, renee.wallaceabney@cms.hhs.gov)
- Small Business Set-Aside
- SBA Total Small Business Set-Aside (FAR 19.5)
- Description
- INTENT TO AWARD SOLE SOURCE: The Centers for Medicare and Medicaid Services (CMS) intends to negotiate and award a sole source purchase order to Verint Systems, Inc. for a project entitled �Medicaid.gov Customer Satisfaction Assessment and Improvement Services Support�, 175 Broadhollow RD, Suite 100, Melville, New York 11717. �This sole source award will be made under the authority of 41 U.S.C. 235 (C) (1) as implemented by FAR6.302-1, Only One Responsible Source and No Other Supplies and Services Will Satisfy Agency Requirements.� A justification and approval is currently being processed for this requirement.� This requirement is intended as a sole source procurement because the Verint/Foresee website survey software is currently in use by the agency and they are the sole proprietary manufacturer owner. �� CMS REQUIREMENTS: �The purpose of this procurement is to continue to support the agencies programmatic need to provide website survey and satisfaction work for InsureKidsNow.gov and Medicaid.gov website.� CMS has a need to continue to use the Verint software to conduct survey and customer satisfaction analytics for CMCS websites. �It was determined that Foresee was the best option to ensure ongoing compliance with agency customer satisfaction and survey standards.� NAICS CODES: The North American Industry Classification System (NAICS) Code is 511210 Software Publishers. INTERESTED PARTIES: All responsible sources may submit a capability statement, proposal, or quotation which shall be considered by the agency.� In order to qualify as a potential contractor for this procurement, the organization must provide technical literature describing their capability to effectively satisfy this requirement, as well as terms and conditions and complete price quote within 5 days of this notice, to the following electronic mail address: �phillip.harrell@cms.hhs.gov. DISCLAIMER: This notice is not a Request for Proposals or a Solicitation, nor does it restrict the Government as to the ultimate acquisition approach.� This notice is not a commitment from the Government.� The Government will not reimburse any bid or proposal cost as a result of this notice.� No solicitation exists and requests for a copy of the solicitation will be disregarded.� However, any future solicitation that will be open to competition will be subsequently issued on beta.sam.gov in order to permit firms to respond.�
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/c4cf825237fc400caf740c201b3f16bf/view)
- Place of Performance
- Address: Windsor Mill, MD 21244, USA
- Zip Code: 21244
- Country: USA
- Zip Code: 21244
- Record
- SN06390285-F 20220717/220715230116 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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