SAMDaily.us | SNOTE | 70 | License and Maintenance Services of the Lovelace Respiratory Research Institute�s Animal Management System (AMS) at Walter Reed Army Institute of Research (WRAIR)

SAMDAILY.US - ISSUE OF JULY 20, 2022 SAM #7537
SPECIAL NOTICE

70 -- License and Maintenance Services of the Lovelace Respiratory Research Institute�s Animal Management System (AMS) at Walter Reed Army Institute of Research (WRAIR)

Notice Date: 7/18/2022 5:38:41 PM
Notice Type: Special Notice
NAICS: 511210 — Software Publishers
Contracting Office: W4PZ USA MED RSCH ACQUIS ACT FORT DETRICK MD 21702-5014 USA
ZIP Code: 21702-5014
Solicitation Number: PANMRA_22_P_0000_004918
Response Due: 8/1/2022 7:00:00 AM
Archive Date: 10/30/2022
Point of Contact: Brenda Mena, Sharew Hailu
E-Mail Address: brenda.i.mena.civ@mail.mil, sharew.hailu.civ@mail.mil
(brenda.i.mena.civ@mail.mil, sharew.hailu.civ@mail.mil)
Description: Description: The United States Army Medical Research Acquisition Activity (USAMRAA), Fort Detrick, MD intends to negotiate a sole source award utilizing Simplified Acquisition Procedures, IAW FAR 13.5, to Lovelace Biomedical Research Institute (LBRI) of Albuquerque, New Mexico.� The objective of this requirement is to procure non-personal licensing and maintenance services of the LBRI Animal Management System (AMS) at the Walter Reed Army Institute of Research (WRAIR). Scope: The contractor will provide the annual licensing and proprietary maintenance and support services for the AMS used by WRAIR. The AMS software application is utilized to manage the Institutional Animal Care and Use Committee (IACUC) protocols and the review process; track approved animal numbers; create animal cage cards; compile data for annual reports; maintain medical history of animals; record procedure proficiency levels; and manage personnel training status. In addition, the services provided also include 24-7 helpdesk support as well as providing on- going maintenance and software updates. Specific Tasks / Requirements: Provide integration and software training support to all WRAIR/NMRC users specific to their access needs to include training, and report of training, when enhancements are made to the original application. Assist the Veterinary Services Program and the Institute Animal Care and Use Committee in the retrieval of information for annual reports. � � � � �3.� Provide WRAIR/NMRC investigators with protocol data to include, but not limited to: number of animals procured, animals� � � � � � � �received, animals used, animals transferred, remaining animal balance, etc. � � � � � 4. Assist the WRAIR Information Management Division with system upgrades, updates, patches, maintenance, etc. to� � � � � � � � � � � � � prevent system vs. software conflicts.�� 5.� Identify processes related to user input within the institute and discuss efficiencies that can be gained with the Contracting� Officers Representative (COR). � � � � � 6.� �Receive and process incoming animal orders submitted through the AMS. � � � � � �7.� Maintain personnel registry and program access, update user accounts, input data, correct entry errors, communicate directly with the contractor to diagnose and correct errors, and recommends enhancements on behalf of the WRAIR/NMRC. � � � � � �8.� Provide updates and assist with resolution of conflicts utilizing Government Furnished Equipment (GFE). � � � � � �9.� The contractor shall provide help desk support knowledgeable of the AMS application via telephone, email, or fax to the WRAIR Monday through Friday between 9:00 a.m. and 7:00 p.m. Eastern.�� Answering services shall be available 24/7 in the event of an emergency with no more than 1 hour response time. � � � � � �10.� Provide software error processing and Error Processing Report . � � � � � �11.� Maintain a log of all support calls with reported problem and resolution. � � � � � � 12.� Provide a list of service levels and expected resolution times for each level of reported problems. No level shall exceed five (5) business days to resolve. � � � � � � 13.� Contractor shall provide technical assistance to mitigate breaks in service due to application conflicts with Government systems to include after normal duty hours and weekends. Assistance will include advising the WRAIR Information Management on configuration and repair of Government systems maintaining the animal management software application. This may require a remote or on-site presence by the contractor. � � � � � � �14.� If the applications need to be modified, the contractor shall make those changes and retest the applications offsite. The contractor shall then provide the Government the revised application and the assistance necessary to install the application on its servers. If modifications need to be made to the server environment, those will be made in conjunction with the Government. If the applications need to be modified and the modification cannot be made within 30 days, the contractor will submit a Plan of Action and Mitigation (POA&M) to the Government for approval. The POA&M will be in accordance with (IAW) the Federal Information Management Systems Act (FISMA) standard. The POA&M will provide justification as to why the vulnerability cannot be mitigated within required time and articulate the new timeline as to when the vulnerability will be fixed and or mitigated. � � � � � � �15.� The contractor shall assist the Government to ensure that all AMS computer system(s) are brought into compliance with the latest Risk Management Framework standard and maintained at that level according to DoDI 8500.01 Cybersecurity and DoDI 8510.01 RMF for DoD Information Technology. An example of this requirement, Microsoft Windows Server (MS) 2008 is approaching end of life.� MS 2012 is the next transition.� The contractor will migrate the existing AMS system to MS Server 2012 within 45 days of when the contractor has remote access to the WRAIR application and database servers. The contractor will assist the Government to ensure that the current servers and all future upgraded servers to include all system components (IIS web servers and SQL Server databases) are in compliance with all Defense Information Systems Agency (DISA) Security Technical Implementation Guide(s) and Information Assurance Vulnerability Management (IAVM) processes per AR 25.1 Army Information Technology. � � � � � � � 16.� The contractor shall assist the WRAIR, Information Management Division with the completion of the Certification of Networthiness (CON) type processes and track it for renewal for all AMS software programs current and future. � � � � � � � 17.� �The Contractor shall maintain a detailed inventory accounting system for Government Furnished Equipment/Material or Contractor-Acquired-Government Owned Property (CAP).� The inventory accounting system must specify, as a minimum: product description (make, model), Government tag number, date of receipt, name of recipient, location of receipt, current location, purchase cost (if CAP), and contract/order number under which the equipment is being used. The Contractor shall attach an update inventory report to each Monthly Progress Report by the 15th of each month for the preceding month. The Contractor�s inventory listing must be available for Government review within one business day of COR request. This notice of intent is for information purposes only.� All sources eligible to provide this service must respond in writing. Responses must be supported with clear and convincing evidence to clearly articulate the ability to provide services outlined above.� A request for documentation will not be considered as an affirmative response.� If no responses are received, within 15 days after publication of this notice, to the effect that comparable services are available, and that it is more advantageous to the Government than obtaining these services through a sole-source contract, then a sole source acquisition award will be made. Place of Contract Performance � Silver Spring, Maryland Set-aside Status: Other than full and open competition not previously addressed
Web Link: SAM.gov Permalink
(https://sam.gov/opp/cdb60379dbbb4f0cb630f762b316e517/view)
Place of Performance: Address: Silver Spring, MD 20910, USA; Zip Code: 20910; Country: USA
Record: SN06392096-F 20220720/220718230056 (samdaily.us)
Source: SAM.gov Link to This Notice
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70 -- License and Maintenance Services of the Lovelace Respiratory Research Institute�s Animal Management System (AMS) at Walter Reed Army Institute of Research (WRAIR)