Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF OCTOBER 14, 2022 SAM #7623
SOLICITATION NOTICE

70 -- USALearning (USAL) Learning System Licenses

Notice Date

10/12/2022 1:04:07 PM
 

Notice Type

Combined Synopsis/Solicitation
 

NAICS

541519 — Other Computer Related Services
 

Contracting Office

OPM DC CENTRAL OFFICE CONTRACTING WASHINGTON DC 20415 USA
 

ZIP Code

20415
 

Solicitation Number

24322622R0003
 

Response Due

11/1/2022 9:00:00 AM
 

Archive Date

11/16/2022
 

Point of Contact

Latrice Haggerty, Christina Barr
 

E-Mail Address

USALLearningLicenses@opm.gov, USALLearningLicenses@opm.gov
(USALLearningLicenses@opm.gov, USALLearningLicenses@opm.gov)
 

Small Business Set-Aside

SBA Total Small Business Set-Aside (FAR 19.5)
 

Description

Solicitation Amendment, 24322622R0003-0004, adds additional licenses (FedRAMP Authorized and In-Process) and updates attachments, as needed. This amendment revises Attachment 1: IDIQ Requirements and Attachment 8: Price Workbook.�All information that has been updated is highlighted in yellow, see Attachment: 24322622R0003-0004. NOTE: This Amendment allows all potential Offerors to submit a proposal for this requirement in accordance with the terms and conditions outlined. This is an amendment to remove KUDO Platform as a required licenses from the RFP and all attachments. The amendment also revises Attach 8 Price Workbook and SF1449 Solicitation Number.� Attachment 7 is amended to update the current solicitation number. The proposals are extended until Monday, June 13, 2022 This is an amendment to respond to questions submitted by Offerors. The amendment revises Attach 8 Price Workbook. The proposals are extended until Friday, June 10, 2022 This is an amendment to clarify the Questions shall be submitted by Tuesday, May 24. 2022. The proposals are due on Tuesday, June 7, 2022. COMBINED SYNOPSIS/SOLICITATION This is a combined synopsis/solicitation for USALearning� (USAL) Learning System Licenses in accordance with the format in Federal Acquisition Regulation (FAR) Part 12.6, in conjunction with FAR Part 15 as supplemented with additional information included in this notice. This announcement is a Request for Proposal and constitutes the only solicitation. The Office of Personnel Management (OPM) intends to use a Firm Fixed Price Contract Line Item Number (CLIN) structure. The Government anticipates awarding approximately ten (10) Indefinite Delivery Indefinite Quantity (IDIQ) contracts to the Offerors whose proposals represent the Lowest Price Technically Acceptable (LPTA). However, the government reserves the right to award fewer or more than ten (10) awards, or none at all if it is determined it is in the best interest of the government. The North American Industrial Classification System (NAICS) code is 541519 Except Information Technology Value Added Resellers (ITVAR), small business size standard is 150 � employee size standard, reference note 18, and Product Service Code (PSC) is 7A21. In accordance with FAR 19-502-2 this procurement will be a total small business set-aside. SOLICITATION CLOSING DATE: All Proposals must be received by 12:00 pm (Eastern), Tuesday, November 1, 2022. Delivery method for submission of your Proposal is via email @ USALLearning Licenses@opm.gov. No paper versions of your proposals must be submitted. Any paper proposals received will not be evaluated and considered for award. QUESTIONS CLOSING DATE: All questions and inquiries concerning any aspect of this announcement must be submitted in writing to email box: USALLearningLicenses@opm.gov no later than close of business on Tuesday, October 18, 2022 for clarification sufficiently in advance of the deadline of receipt of the proposals to get an answer in time to meet that deadline. Telephone requests will not be honored. The Government�s response to inquiries will be made in writing. Any resulting additions, deletions or changes to the RFP will be made by issuances of a formal amendment. Offerors are instructed specifically to contact only the issuing contract office in connection with any aspect of this requirement prior to contract award. NOTE: (1) All Offerors may submit a proposal in accordance with the terms and conditions outlined. (2) Offerors that submitted proposals previously may update its proposal to add additional licenses. The Offeror must adhere to the solicitation requirements. (3) Offerors that previously submitted proposals by the original due date, June 13, 2022, may send an email to USALLearning.Licenses@opm.gov that the supplied proposal is final and remains unchanged. The email must include the submitted pricing remains valid for a minimum of 160 days after the solicitation closing date November 1, 2022, it remains an authorized Value-Added reseller for the licenses, and ensure all information to be considered technically acceptable is provided, if needed. (4) This is a new requirement and does not have an incumbent. This requirement allows USAL program to provide customer agencies with support for various training and education PAGE 3 OF 15 requirements within USAL customer agency learning ecosystems. IMPORTANT REMINDER: Prior to submission of the proposal, please verify your registration is current and active via the System for Award Management (SAM): https://sam.gov/content/home in accordance with FAR 52.204-7. Offerors, including any Offeror organized as a joint venture, must have an Active SAM registration at the time of proposal submission and throughout the procurement process. Any Offeror whose registration is not active in SAM at the time of proposal submission will be excluded from the process and the proposal will not be evaluated. OBJECTIVE: The Offeror will be required to provide Learning System Licenses (or software subscriptions) to support USAL customer agencies. These software licenses will be utilized to support various training and education requirements within USAL customer agency learning ecosystems. These licenses, as shown in the table below, are commercial vendor hosted annual subscription services, provide virtual licenses for live and virtual instructor-led events, content learning portals and platforms, talent & learning management systems, commercial-off-the-shelf (COTS) eLearning content libraries, assessment and survey software, collaboration, asynchronous instructor led platforms and other as required. An updated individual Non-Manufacturer Rule waiver was approved on August 29, 2022. The waiver states it covers �present FedRAMP Authorized and In-Process License List and future license holders.� Table 1: FedRAMP Authorized License List License Category License Category Description / Usage Applicable Software Brands Learning Management System (LMS) Deployed at the enterprise level and must be cloud Federal Risk and Authorization Management Program (FedRAMP) authorized as well as have an authority-to-operate (ATO) or authority-to-use (ATU) granted, required for all Federal data systems. The LMS is both a repository and a delivery system. As a repository, it records, maintains, and reports all learner course completions and associated metadata such as exam results, certificates of completion and learner attributes, as applicable. As a delivery system, the LMS is the access point for both self-directed and organizationally mandated learner enrollments in courses- including all formal classroom instruction and online self-paced instructional courseware. Adobe Learning Manager (formerly Adobe Captivate Prime) Blackboard Learn SaaS Acadis Readiness Suite Skillsoft - Percipio Talent Management Systems (TMS) Includes all capabilities found in LMS as well as planning and implementation requirements. The TMS is different from the LMS in that it also Acendre Talent Management Solution Suite Avue Digital Services PAGE 4 OF 15 includes performance management and other human resources information systems (HRIS) capabilities, to include competency management and other HRIS functions. Cornerstone OnDemand Unified Talent Management Suite Oracle Taleo Cloud SAP NS2 Secure Node with SuccessFactors Suite Infor Government Solutions (IGS) E-Learning Content Library (ECL) Include commercially licensed, distributed, connected to the organization�s LMS, and made available to the organization�s learner population. These eLearning content collections, while commercially available for government and industry, are often tailored to specific audience types of which organizations may rely upon for required workforce training. KnowBe4 Security Awareness Training Skillsoft Private Cloud Learning Assessments and Survey Software Provide additional assessment and/or survey capabilities not inherent in most LMS/TMS systems. These applications typically have a separate cloud-based environment that is linked from an LMS/TMS and therefore must have a separate FedRAMP Authorization. Qualtrics XM Platform QuestionMark OnDemand for Government Medallia GovCloud Collaborative Learning Environment Platforms that enable knowledge exchange, collaboration between interest groups and teaming of learners for specific assignments. Collaboration tools serve to reconnect people, which improves morale and productivity. Huddle Enterprise Cloud Content Collaboration & File Sharing Portal for Government Slack eGain Suite Asynchronous E-Learning Collaboration Environment (AeCE) An alternative platform for live face-to-face training. Live training environment that emulates classroom instruction, to include pop-quiz, polling, and other interactions. Collaboration tools serve to reconnect people, which improves morale and productivity. Adobe Connect Managed Services CISCO Webex Webex for Government CoSo Cloud FedRAMP Managed Service Platform Zoom for Government Learning Content Management System Utilized for content hosting & knowledge management, social media hosting, web-based learning experience platform WordPress VIP Go Amplifire * As of 8/10/2022- FedRAMP Marketplace website (https://marketplace.fedramp.gov). These are the only products which meet the Customer Agency needs and are not all inclusive. The list may change and/or be updated during the ordering period. An Individual Class Justification for Other than Full and Open Competition (JOFOC) will be required for licenses not included on the CLASS JOFOC which only provides for those brands that meet agency needs and are/were FedRAMP authorized at the time of its approval. PAGE 5 OF 15 = Listed in previously published RFP, Amendment 0003 but name has been updated = Not previously listed FedRAMP In-Process License List License Category License Category Description / Usage Applicable Software Brands Learning Management System (LMS) Deployed at the enterprise level and must be cloud Federal Risk and Authorization Management Program (FedRAMP) authorized as well as have an authority-to-operate (ATO) or authority-to-use (ATU) granted, required for all Federal data systems. The LMS is both a repository and a delivery system. As a repository, it records, maintains, and reports all learner course completions and associated metadata such as exam results, certificates of completion and learner attributes, as applicable. As a delivery system, the LMS is the access point for both self-directed and organizationally mandated learner enrollments in courses- including all formal classroom instruction and online self-paced instructional courseware. Meridian Learning Management System Talent Management Systems (TMS) Includes all capabilities found in LMS as well as planning and implementation requirements. The TMS is different from the LMS in that it also includes performance management and other human resources information systems (HRIS) capabilities, to include competency management and other HRIS functions. Totara Talent Government Cloud Platform E-Learning Content Library (ECL) Include commercially licensed, distributed, connected to the organization�s LMS, and made available to the organization�s learner population. These eLearning content collections, while commercially available for government and industry, are often tailored to specific audience types of which organizations may rely upon for required workforce training. N/A Learning Assessments and Survey Software Provide additional assessment and/or survey capabilities not inherent in most LMS/TMS systems. These applications typically have a separate cloud-based environment that is linked from an LMS/TMS and therefore must have a separate FedRAMP Authorization. Pearson VUE Collaborative Learning Environment Platforms that enable knowledge exchange, collaboration between interest groups and teaming of learners for specific assignments. Collaboration tools serve to reconnect people, which improves morale and productivity. Microsoft Office 365 GCC High PAGE 6 OF 15 Synchronous E-Learning Collaboration Environment (SeCE) An alternative platform for live face-to-face training. Live training environment that emulates classroom instruction, to include pop-quiz, polling, and other interactions. Collaboration tools serve to reconnect people, which improves morale and productivity. KUDO for Government Learning Content Management System Utilized for content hosting & knowledge management, social media hosting, web-based learning experience platform N/A * As of 8/10/2022- FedRAMP Marketplace website (https://marketplace.fedramp.gov). These are the only products which meet the Customer Agency needs and are not all inclusive. The list may change and/or be updated during the ordering period. An Individual Class Justification for Other than Full and Open Competition (JOFOC) will be required for licenses not included on the CLASS JOFOC which only provides for those brands that meet agency needs and are/were FedRAMP authorized at the time of its approval. = Listed in previously published RFP, Amendment 0003 but name has been updated = Not previously listed Any licenses that were added in the tables above but not included in the Class JOFOC will require an Individual JOFOC at the TO level before any award can be made. All required documentation will be required at the TO level for any additional licenses not in the �Authorized/In-Process� lists provided. Delivery Method: All subscriptions are virtual and are at the offeror�s place of duty. PERIOD OF PERFORMANCE: The IDIQ(s) will be for one (1) five-year base ordering period, with one (1) five-year optional ordering period, and one (1) six-month optional ordering period in accordance with 52.217-8. GENERAL PROPOSAL INSTRUCTIONS: Offerors are instructed to read the entire solicitation document, including all attachments prior to submitting questions and/or preparing the proposal. Omission of any information from the proposal submission requirements may result in rejection of the Offeror�s proposal. Small Business Teaming is encouraged and allowable to fulfill the requirement. Proposals must remain valid for a minimum of 160 days after solicitation closing date. Late proposals will not be accepted for evaluation. Please be advised that timeliness is determined by the date and time an Offeror�s proposal is received by the Government not when an Offeror attempted transmission. Please do not wait until the last minute to submit your proposals. The Government will not reimburse Offerors for any cost incurred for the preparation and submission of an offeror in response to this solicitation. In addition to the minimum requirements In Accordance With (IAW) FAR Clause 52.212-1 � PAGE 7 OF 15 Instructions to Offerors Offerors must provide the following information with its response to this solicitation. (1) The Offeror's proposal must show-- a) The solicitation number; b) Offeror's Unique Entity ID; c) Name, title, contact information, and signature of person authorized to sign the proposal and primary name and contact information for point of contact; d) Socio-Economic status (e.g., Service-Disabled Veteran Owned Small Business, 8(a) Business, Woman-Owned Small Business, HUBZone Business, Small Disadvantaged Business, Small Business, or Large Business); e) Verification of compliance with FAR 52.222-35, 52.222.37, or 52.222-38. Verification must be in the form of information from Veterans Employment & Training Services (VETS) 4212 Service Desk. f) A statement is acceptable if Reps and Certs are current in SAM, Otherwise, Offerors must provide completed FAR 52.219-1 (Oct 2014) g) It is the Government�s intent to provide USAL services and support that meet or exceed industry standards for the duration of the Contract. As such, subject to the terms and conditions of this Contract, Offerors must use commercially reasonable efforts to refresh the requirements during the Contract term. Technology refreshes will be reviewed annually and may occur at any time if in the best interest of the government. Any and all proposed refresh changes must be at the convenience of the government h) Offeror must provide Software License Agreements (SLA) with its Proposal submission for all Learning System Licenses offered. However, if an SLA is not applicable it must provide proof it is an authorized reseller of the proposed licenses. i) Offeror must provide evidence that it has the right to represent and sell the proposed manufacturer licenses to the government. j) Offeror must provide the manufacturer catalog for proposed learning system licenses, containing license and subscription prices. The manufacturer catalog prices must be incorporated into the IDIQ contract. k) Offeror must provide a cover letter that is signed and contains the following information: � A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. � Names, title, and contact information of persons authorized to negotiate and sign on the Offeror�s behalf with the Government. � A one-page diagram depicting the members of your team (e.g., prime/sub, etc.) and roles in the teaming relationship. l) The Government will review each proposal to ensure all RFP document requirements are met, PAGE 8 OF 15 any proposal that does not meet the requirements of the RFP will be removed without further evaluation. m) The Government will (after the compliance review) group offers by license, sort by lowest proposed total price, evaluate the prices, and then evaluate the tech volumes if the price is acceptable/reasonable. n) The Offeror may be awarded some, all, or none of the licenses proposed dependent on if the prices are found to be fair and reasonable and fall within the number of contracts, no more than 4 contracts per license is anticipated. NOTE: The Government cannot back date subscriptions. All subscriptions will require co-terming licenses at the Task Order (TO) level. (2) Offeror�s may submit revised proposals only if requested or allowed by the Contracting Officer. (3) Restriction on disclosure and use of data. Offerors that include in its response data it does not want disclosed to the public for any purpose, or used by the Government except for evaluation purposes, must: a) Mark the title page with the following legend: This proposal includes data that must not be disclosed outside the Government and must not be duplicated, used or disclosed--in whole or in part--for any purpose other than to evaluate this proposal. If, however, a delivery order is awarded to this Offeror as a result of--or in connection with-- the submission of this data, the Government must have the right to duplicate, use, or disclose the data to the extent provided in the resulting delivery order. This restriction does not limit the Government's right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in sheets [insert numbers or other identification of sheets]; and b) Mark each sheet of data it wishes to restrict with the following legend: Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. (4) The Offeror must submit a letter signed by a banking institution confirming it has the financial capability via readily available capital, either on hand or in the form of an authorized line of credit, to receive and perform a maximum TO value of $10M. (5) The Offeror must submit a complete copy of any agreement establishing a collaborative teaming relationship, with another small business under the 541519 NAICS size standard is 150, entered into for the sole purpose of providing the requirements of at least two or more licenses. The collaborative teaming relationship agreement does not prohibit subcontracting and must be provided with the Offeror�s proposal and include the following: a) Describe the relationship between the small businesses. PAGE 9 OF 15 b) Disclose the primary point of contact of each small business. c) Disclose the Prime who will be the only entity the government must have privity. d) Disclose any limitations on liability or authority for each small business. e) Describe what resources each team member provides the collaborative teaming agreement. f) All parties to the agreement must commit to ensure performance of the contract and to complete performance despite withdrawal of any team member. g) Address the circumstances and procedures for replacement of team members to ensure adequate coverage is provided to meet contractual requirements. h) The collaborative team members must in writing provide the effective date, expiration date, and any basis for termination. The duration of the agreement must include the complete period of performance. i) If anytime during the period of performance the collaborative teaming agreement is not in compliance of providing two or more licenses it will result in off ramping if unable to meet the requirement of the IDIQ. (6) All collaborative team members must be a Small Business under NAICS Code 541519 Information Technology Value Added Resellers. (7) Subcontracting is allowed and separate from the collaborative team relationship agreement. (8) OPM will request any additional discounts available at the TO Level. (8) The FedRAMP requirement does not meet the definition of a qualification requirement due to it is mandatory for all executive agency cloud deployments and service models at the Low, Moderate, and High risk impact levels. As defined in FAR 2.101, ""A qualification requirement means a Government requirement for testing or other quality assurance demonstration is not required to be completed before award.� (9) OPM used the FedRAMP marketplace to search and confirmed similar products will not meet Customer Agency needs as they are not listed as FedRAMP �Authorized� or �In-Process�. The only exception to the FedRAMP Authorized requirement is outlined in the Requirement Description. TECHNICAL CAPABILITY: The Offeror must demonstrate its ability to provide the required Learning System Licenses as a small business reseller of the manufacturer. Offeror must provide at least two (2) or more licenses to be considered for award. At least one (1) license must be from the FedRAMP Authorized list and the other license(s) can be from either the FedRAMP Authorized or �In-Process� list. PRICE: Offerors must provide individual pricing in the same format as Attachment 8 Learning System Licenses Pricing Workbook. The Offeror must fill out and return the attachment for each Learning System Licenses it can provide and save it as the Applicable Software Brand, reference Table 1. Requirements will be defined at the TO level after the IDIQ contracts are awarded. Proposed unit prices must be based on commercially available pricing to include provided discounts. The Government anticipates discounts based on the volume of licenses ordered; therefore, Offerors must provide ranges for number of users per licenses to be incorporated into the IDIQ. The Offeror proposed unit prices must become a part of the IDIQ award and will be binding for the period of time represented within the Pricing Schedule for the PAGE 10 OF 15 applicable licenses. Therefore, TO level unit prices for these items must be provided that are at or below those unit prices included within the awarded Offeror�s Pricing Schedule response. OPM will also require awarded Offerors to annually refresh awarded Pricing Schedule(s) for Base Period, Option Period 1 and Option Period 2, no more than 60 days prior. The Offeror must utilize the attachment for each Learning System License it can provide and save it as the Applicable Software Brand, reference Table 1. The Offeror must indicate if any pricing related assumptions have been made, conditions have been stipulated or exceptions have been taken with the RFP as written. If price assumptions are not noted, it will be assumed that the Offerors price proposal reflects no assumptions for award and that the Offeror agrees to comply with all of the terms and conditions set forth herein. Exchanges with offerors concerning assumptions must not be considered discussions within the meaning of the FAR. Any assumptions that are considered unacceptable by the Government and cannot be resolved may result in the Offeror being removed from consideration. The ITVAR fee (inclusive of all fees � collaborative teaming relationships, subcontracting, etc.) must be fixed price throughout the life of the contract. EVALUATION FOR AWARD: This is a best value acquisition where the source selection process utilized is Lowest Price Technically Acceptable (LPTA). The following factors shall be used to evaluate offers of proposals will be IAW FAR 52.212-2: Following the LPTA evaluation process: The Government will first evaluate price to determine the lowest through highest priced offerors. If the lowest priced offer is deemed technically unacceptable, the next lowest offeror will be considered, and so on until the Offeror(s) are identified to be technically acceptable for each required system licenses. Offerors are advised that the Government may not evaluate the technical acceptability of all proposals under this RFP. (a) The Government will award IDIQs resulting from this solicitation to the responsible Offerors whose offers conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors must be used to evaluate offers. The Government is anticipating no more than 4 contracts per license to ensure competition at the TO level. However, if only one Offeror can provide a license the Government reserves the right to issue a single award IDIQ. The Government reserves the right to award as few or as many contracts as needed to promote competition at the TO level. PRICE: Offerors must provide individual pricing in the same format as Attachment 8 Learning System Licenses Price Workbook inclusive of all items, to include all base and option years with fixed ITVAR markup percentage. The Government will: 1) review each proposal to ensure compliance with RFP, 2) group each proposal by license, 3) sort each proposal by lowest proposed price, 4) evaluate each proposal's pricing volume starting with the lowest proposed price in that group, 5) resort as necessary based on total evaluated price, 6) perform technical evaluation for the lowest 4 proposals in each group that have acceptable pricing, 7) make award to up to the lowest 4 proposals based on evaluated pricing in each group that have been deemed technically acceptable. PAGE 11 OF 15 Note: An offeror who proposes multiple licenses may not receive awards for all licenses proposed based on the above criteria. Prices must be provided for all licenses to include those that are �in-process�. Evaluation will be based on the extent to which price is offered in accordance with the terms and conditions of the RFP and is determined to be both fair and reasonable. Price will not be given a specific rating but will be evaluated. Fair and reasonable prices will be evaluated by each proposed license using the aggregate total of all line items, inclusive of optional ordering period. The Government will determine whether Offerors� proposed prices are fair and reasonable. The Government will establish a total evaluated price based on the sum of all prices proposed within the Price workbook. The evaluation of options does not obligate the Government to exercise such evaluated options. The total evaluated price will be evaluated for price reasonableness through comparison with other proposed prices and may include other price analysis techniques in accordance with FAR and agency policy. The Government will consider the option at 52.217-8 to have been evaluated through the evaluation of prices proposed for contract periods included within Attachment 8 Learning System Licenses Price Workbook, as well as those future prices established through technical refresh and formally established within an Optional Ordering Periods. Offerors should assume that if the Government exercises clause 52.217-8 to extend performance, the option will be priced at the prices incorporated in the contract when the option is exercised. Technical - The submitted technical proposal will be evaluated based on the Offeror�s proposal to provide product(s)/service(s) identified within the FedRAMP authorized software licenses and current status as an authorized Value-Added reseller. At least one (1) license must be from the FedRAMP Authorized list. The other license(s) can be from either the FedRAMP Authorized or �In-Process� list. The evaluation criteria used for this element must be either ACCEPTABLE or NOT ACCEPTABLE. If the offered products meet the stated minimum requirements, it will be rated ACCEPTABLE. If the proposed product(s)/service(s) do not meet the stated minimum requirements, it will be rated NOT ACCEPTABLE. Any Offeror that does not provide adequate documentation reflecting its current status as a Value-Added Reseller will be deemed NOT ACCEPTABLE. a). Technical Acceptability Criteria: 1. FedRAMP REQUIREMENTS All Federal Information Technology Systems and Applications must be FedRAMP Authorized, in accordance with OMB�s December 8, 2011. All listed learning systems or applications will show as PAGE 12 OF 15 �authorized� or �in-process� listed in https://marketplace.fedramp.gov/#!/products. FedRAMP �Ready� is not considered as authorized or in-process and will not be considered for requirements under the IDIQ. The FedRAMP equivalent licenses authorized by DoD for use within DoD are not considered in the Authorized/In-Process list due to these being agency specific. These licenses are unknown and will not be considered during the technical evaluation. Offerors must provide at least two (2) licenses whereas at least one (1) license shall be from the FedRAMP Authorized list and is evaluated as technically acceptable to be considered for an IDIQ award. Only FedRAMP Authorized licenses will be utilized for evaluation purposes. NOTE: An offeror who proposes �In-Process� license(s) will not be able to compete or receive a Task Order award until FedRAMP Authorization is received. The offeror must notify the Contracting Officer as soon as the license status has changed to Authorized to ensure it can compete for Task Order awards. Only current FedRAMP Authorized licenses will be awarded at the time of IDIQ award. 2. INFORMATION TECHNOLOGY VALUE-ADDED RESELLER (ITVAR) REQUIREMENTS ITVARs must be authorized to represent and sell the manufacturer brand names represented. The offeror shall represent at least two (2) or more software manufacturers. The offeror must provide evidence that it has the right to represent and sell the proposed manufacturer licenses to the government as applicable. Requirements will be defined at the TO level; however, the ITVAR and & software license manufacturer may be required to: o Install, operate, and maintain licenses for Government use o Provide security and FedRAMP authorized solutions that have security controls established to prevent unauthorized disclosure of personal identifiable information (PII) or sensitive content (level and specifics as defined in the TO) o Provide help desk support as required o Provide administrative system technical support as required Perform customization of software as required and agreed by the manufacturer o Establish data connections to HRIS and other systems as required, along with any interconnection service agreement (ISA) requirements for connection approval by client agency 3rd party systems o Provide training on the manufacturer software use as required o Provide system planning, reporting and other management reports as required. PAGE 13 OF 15 PROVISIONS AND CLAUSES: This solicitation document incorporates all ma...
 

Web Link

SAM.gov Permalink
(https://sam.gov/opp/eb227a08c1c24aa499334c3526b533d5/view)
 

Place of Performance

Address: Washington, DC 20415, USA

Zip Code: 20415

Country: USA
 

Record

SN06492030-F 20221014/221013060525 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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