SOURCES SOUGHT
R -- Over-the-phone telephonic interpretation services
- Notice Date
- 2/28/2023 11:27:52 AM
- Notice Type
- Sources Sought
- NAICS
- 541930
— Translation and Interpretation Services
- Contracting Office
- INCIDENT SUPPORT SECTION(ISS70) WASHINGTON DC 20472 USA
- ZIP Code
- 20472
- Solicitation Number
- 70FBTX23I00000002
- Response Due
- 3/13/2023 2:00:00 PM
- Point of Contact
- Felicia Castillo
- E-Mail Address
-
felicia.castillo@fema.dhs.gov
(felicia.castillo@fema.dhs.gov)
- Description
- The Federal Emergency Management Agency (FEMA) is conducting market research on companies that provide over-the-phone telephonic interpretation services.� When the President declares a disaster or humanitarian relief effort, FEMA�s National Processing Service Centers (NPSC) accept registrations from individuals and businesses for assistance from the designated geographical area via toll-free telephone numbers at its contact centers.� FEMA is responsible for the accurate and efficient routing and processing of fluctuating disaster survivor call volume.� The NPSC accepts calls from disaster survivors and then enter the disaster information into a database, as required.� The scope of a presidentially declared emergency can range from natural disasters, humanitarian support, infectious disease events and/or any other assistance that may be provided under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. FEMA requires the Contractor to ensure that over-the-phone telephonic interpretation services shall be available on a continuous basis 24 hours a day x 7 days a week x 365 days a year (24/7/365) to support its mission.� Telephonic interpretation service providers shall address all languages spoken during normal periods of activity, and when call volume increases during disasters and humanitarian/special campaign efforts. In accordance with FEMA missions, our call agents receive calls on a 1-800 number, and then transcribe the information into FEMA�s databases.� If the caller has limited English proficiency (LEP), then the FEMA agent will have immediate access to an interpretation support service.� The FEMA agent can then establish a three-way conference call with the LEP and the interpreter.� The interpreter shall then interpret the conversation.� One of the most specialized and high-priority aspects of this requirement, is for the interpreter services Contractor to accurately interpret meaning for meaning of all calls made by persons with LEP. I appreciate your time to provide specific information about your company�s capabilities in supporting FEMA�s mission.�The information provided will be used in our internal market research efforts to re-compete FEMA�s telephonic interpretation services requirement in early 2023.� Please respond NLT 17:00 pm CST on than Monday, March 13, 2023. �Please also provide a response if you are not interested to Felicia Castillo at felicia.castillo@fema.dhs.gov.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/b22f46759f1347cc883041a49f8043a5/view)
- Record
- SN06604452-F 20230302/230228230112 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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