SOLICITATION NOTICE
58 -- AvaSure Telesitter
- Notice Date
- 6/12/2023 10:18:01 AM
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 334290
— Other Communications Equipment Manufacturing
- Contracting Office
- 250-NETWORK CONTRACT OFFICE 10 (36C250) DAYTON OH 45428 USA
- ZIP Code
- 45428
- Solicitation Number
- 36C25023Q0772
- Response Due
- 6/20/2023 1:00:00 PM
- Archive Date
- 07/20/2023
- Point of Contact
- John Tschirhart, Contract Specialist, Phone: 937-267-3952, Fax: 937-262-5974
- E-Mail Address
-
john.tschirhart@va.gov
(john.tschirhart@va.gov)
- Small Business Set-Aside
- SBA Total Small Business Set-Aside (FAR 19.5)
- Awardee
- null
- Description
- Combined Synopsis/Solicitation Notice Combined Synopsis/Solicitation Notice Page 3 of 27 Combined Synopsis/Solicitation Notice *= Required Field Combined Synopsis/Solicitation Notice Page 1 of 27 SUBJECT* AvaSure Telesitter GENERAL INFORMATION CONTRACTING OFFICE S ZIP CODE* 45409-1337 SOLICITATION NUMBER* 36C25023Q0772 RESPONSE DATE/TIME/ZONE 06-20-2023 4:00pm EASTERN TIME, NEW YORK, USA ARCHIVE 30 DAYS AFTER THE RESPONSE DATE RECOVERY ACT FUNDS N SET-ASIDE SBA PRODUCT SERVICE CODE* 5820 NAICS CODE* 334290 CONTRACTING OFFICE ADDRESS Department of Veterans Affairs Network Contracting Office (NCO 10) 3140 Governor s Place Blvd. Suite 210 Kettering OH 45409-1337 POINT OF CONTACT* Contract Specialist John Tschirhart john.tschirhart@va.gov 937-267-3952 937-262-5974 PLACE OF PERFORMANCE ADDRESS Department of Veterans Affairs Dayton VA Medical Center 4100 West Third Street Dayton Ohio POSTAL CODE 45428 COUNTRY USA ADDITIONAL INFORMATION AGENCY S URL https://www.va.gov URL DESCRIPTION Homepage AGENCY CONTACT S EMAIL ADDRESS john.tschirhart@va.gov EMAIL DESCRIPTION Point of Contact DESCRIPTION Attachment 1: Template for Combined Synopsis-Solicitation for Commercial Products and Commercial Services Effective Date: 03/15/2023 Revision: 01 Page 27 of 27 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued. This solicitation is issued as an RFQ (36C25023Q0772). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2023-04. This solicitation is set-aside for Small Businesses. The associated North American Industrial Classification System (NAICS) code for this procurement is 334290, Other Communications Equipment Manufacturing with a small business size standard of 800. The FSC/PSC is 5820. The Department of Veterans Affairs, Network Contracting Office (NCO) 10, Regional Procurement Office (RPO) Central, 3140 Governor s Place Blvd, Suite 210, Kettering, OH 45409 is seeking to purchase AvaSure Telesitter. All interested companies shall provide quotations for the following brand name or equal: Supplies ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 26.00 EA AvaSure Software - Standard -1 Year LOCAL STOCK NUMBER: AVA-E-0104-1Y 0002 4.00 EA Epee Guardian Mobile Device LOCAL STOCK NUMBER: AVA-M-0201-2 0003 22.00 EA Guardian Hardware - Ceiling -Ceiling Tile LOCAL STOCK NUMBER: AVA-R-0203-1 0004 4.00 EA US Power Cord - 10' Medical LOCAL STOCK NUMBER: A-000285 0005 2.00 EA Spare Parts Kit with 10ft power cord LOCAL STOCK NUMBER: AVA-SK-0101-3 0006 1.00 EA AvaSure Install Services LOCAL STOCK NUMBER: AVA-SERV-0109 0007 1.00 EA AvaSure Project Management Services LOCAL STOCK NUMBER: AVA-SERV-0111 0008 1.00 EA AvaSure Clinical Services LOCAL STOCK NUMBER: AVA-SERV-0117 0009 2.00 EA Monitor Station - Large Format Monitor LOCAL STOCK NUMBER: A-000214 0010 2.00 EA Precision 3460 SFF CTO BASE: 12th Gen Intelr Core""! i7-12700 (25 MB cache, 12 cores, 20 threads, 2.10 GHz to 4.90 GHz Turbo, 65 W); Windows 10 Pro (Windows 11 Pro license included), English, French, Spanish; No Microsoft Office License included; Precision 3460 SFF with 300W up to 92% efficient (80 Plus Platinum) PSU; 16 GB, 2 x 8 GB, DDR5, 4800 MHz; NVIDIAr T1000, 4 GB GDDR6, 4 mDP; C1 SSD Boot + SSD; No SATA RAID; 512 GB, M.2, Gen 4 PCIe NVMe, SSD, Class 40; No Hard Drive; No Hard Drive; No Hard Drive; No Additional Network Card Selected (Integrated NIC included); Intel Wi-Fi 6E (6GHz) AX211 2x2 Bluetooth 5.2 Wireless Card w/Internal Antenna; Not selected in this configuration; No Additional Port; No Optical Drive; PowerDVD Software not included; Intel Management Engine disabled; Dell KB813 Smart Card Keyboard (US); Dell Optical Mouse - MS116 (Black); ENERGY STAR Qualified; EPEAT 2018 Registered (Gold); Dell Precision TPM; WLAN Intel AX211 wireless card driver; US Power Cord; Safety/Environment and Regulatory Guide (English/French Multi-language); Quick Setup Guide, Precision 3460; No UPC Label; Shipping and Handling Single-Pack; Precision 3460 Plat Reg Label DAO; Intelr Core""! i7 Processor Label; Internal Speaker; No AutoPilot; No Stand; No Additional Cable; No External Speaker; Additional Software Win 10 Intelr Rapid Storage Technology Driver, Precision 3460; No anti-virus software; No FGA; Integrated Intel Sata Control; No SD Card Reader; No Hard Drive; OS Windows Media Not Included; 3 Years Hardware Service with Onsite/In-Home Service After Remote Diagnosis; Federal Keep Your Hard Drive Service, 3 Years LOCAL STOCK NUMBER: 210-BCTU Telesitter STATEMENT OF WORK (SOW) DEPARTMENT OF VETERANS AFFAIRS Dayton VA Medical Center BACKGROUND This acquisition effort seeks to utilize technology solutions to improve patient safety and facilitate patient care by centralizing observation of patients requiring continuous observation. At present to reduce the risk of falls or to ensure patients do not place themselves at risk, staff remain present in the room to constantly observe the patient. This observation intervention is referred to as using care companions, where a one-to-one staff to patient relationship is ensured at the point of care. When assigned this role, the staff member is unable to perform other tasks and is dedicated to constant patient observation. This results in both direct and indirect costs, as well as potential impact on the care of other patients due to reduced staff. SCOPE OF WORK The contractor shall provide a turnkey solution to the Veterans Health Administration s (VHA) Telesitter initiative including but not limited to assessing site conditions, installing commercial off the shelf remote patient observation systems that conform to the requirements of this SOW and applicable regulatory guidance, help desk support, analytic reporting, clinical and technical staff training, ongoing repair and replacement and maintenance of equipment. In the event existing and/or legacy VA equipment will be earmarked for replacement during the performance of this effort (such equipment to be designated by VA on a case-by-case basis), the contractor shall be responsible for removing such designated equipment and for any related migration of data from said equipment into VHA. This procurement is intended to offer a safe, cost-effective observation, communication, and analytic solution to the care companion needs throughout VHA. The desired outcome is to utilize centralized patient observation while ensuring patient safety is not compromised. It is possible that changes in federal law, statute, regulation (to include VA-specific regulations), policy, guidance, standards of care, best practices, and/or technical requirements to enhance and/or ensure patient safety may result in the need for updates, modifications, changes, and/or replacement of any hardware and/or software solutions provided under this effort in order to comply with any/all such changes. Should any such changes occur during the course of performance for this effort which may result in the need to modify the contract s terms and conditions they will be addressed accordingly, to include (but not limited to) revising the SOW to accommodate any/all respective changes in required contract performance, potential submission and consideration of Requests for Equitable Adjustment if appropriate (note that submission of any REA s shall not constitute and/or result in automatic acceptance and/or approval of same by the Government), as well as the receipt of proposals from performing contractors with respect to any changes to provided hardware, software, support services, warranty costs, etc. which may be considered, negotiated, and potentially added to the base contract SOW requirements via contract modification. Vendor shall be FIPS compliant. Changes to the SOW Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer (CO) and as contained in a properly executed contract modification. A copy of each change will be kept in a project folder along with all other products of the project. Only a warranted Contracting Officer has the authority to make changes to the terms and conditions set forth in this SOW. Any and all costs incurred by the Contractor through the actions or authorizations of parties other than the CO shall be borne by and are at the sole risk of the Contractor. Contract TYPE The effort shall be proposed on a Firm Fixed Price (FFP) basis. PERFORMANCE DETAILS PERFORMANCE PERIOD The period of performance is TBD. PLACE OF PERFORMANCE Places of Performance shall be: DAYTON VETERAN AFFAIRS MEDICAL CENTER 4100 West Third Street Dayton, OH 45428 Neighborhood Locations Unit Type Total # POD A/ NH2/Victory Ridge (2) Various Portable 2 POD B/ NH1/ Patton's Place 110 113 122 133 141 All Mounted 5 (1 for each room) POD C/ NH3/ Lincoln Estate 139B 124B 118 All mounted 3 (1 for each room) POD D/ NH4/ Kennedy Way 110-Room only 138B-Veteran 154-Veteran 176-Veteran All mounted 4 (1 for each room) 5 North 126 127 128 129 130 All mounted 5 (1 for each room) 5 South 118 119 120 122 126 All mounted 5 (1 for each room) Small Home Various Portable 2 TRAVEL OR SPECIAL REQUIREMENTS The Contractor shall submit all proposed travel plans to CO and COR for review and approval no less than 5 business days in advance of the anticipated departure date. Travel costs will be included in task orders as a separate, cost-reimbursable, not to exceed line item. The principal place of performance for services provided in the task order Performance Work Statement (SOW) is projected to be at the Contractor s site. However, the contractor may be required to attend meetings at the Government site location. Authorized travel will be reflected as a separate line item and as a not-to-exceed (NTE) total expenditure. Additionally, the Contracting Officer s Representative (COR) must approve all travel requirements/requests before travel begins. Travel that occurs without pre-approval by the COR will NOT be reimbursed (See Attachment Travel Authorization Request Form). Travel and per diem expenses will be reimbursed on an actual expenditures basis in accordance with Federal Travel Regulations and FAR 31.205-46. To be reimbursed for travel, the contractor shall submit supporting documentation as required by Federal Travel Regulations with invoices. Expenses for subsistence and lodging will be reimbursed to the contractor only to the extent where an overnight stay is necessary and authorized by Federal Travel Regulations in effect at the time of the stay for the specific location. Profit and G&A will not be an allowable reimbursement expense for travel. CONTRACT MANAGEMENT TBD GOVERNMENT FURNISHED PROPERTY N/A SPECIFIC TASKS AND DELIVERABLES Task 1: Site Assessment The Contractor shall conduct an onsite current review assessment at the VHA Facilities. This assessment shall include but is not limited to evaluating the audio/video (A/V) endpoints and assessing the compatibility of the current technology that is capable of being interfaced with the Telesitter Program (i.e., EMR, etc.). The site assessment shall include a review of existing A/V hardware installed and provide recommendations to reuse or remove. Site assessments will be at the vendor s expense for all task order work. The site assessment shall include a written review of all local infrastructure needs, such as, but not limited to, availability of power, data (network) connections, network patch panel capacity, switch ports, above ceiling inspections, wireless signal strength, and coaxial cabling needed to implement the contractor s solution. SITE ASSESSMENT REPORT The contractor shall provide a documented report to the Telesitter Program and the VHA facility outlining what modifications are necessary (i.e., the relocation of low voltage cable, the desired location of electrical outlets). The contractor shall provide a compatibility requirements document outlining the configurations or features for facility specific medical system necessary for full integration with the Telesitter program. The site assessment report shall include all infrastructure needs broken out by VHA facility, building, room number, and in-room location. The site assessment report shall also include annotated drawings detailing the locations of all infrastructure installation needs. VA shall furnish baseline facility drawings prior to the site assessment for the contractor to use. The contractor shall include the timeline required to complete installation. The contractor shall make any necessary changes to the Site Assessment Report and provide an updated document to the Telesitter team. This process should be followed until all parties have a mutually agreed upon report. This document should be reviewed and signed off on by the VHA facility project manager who is implementing the system. The submission timeline for the site assessment report and feedback shall be determined at the task order level. Task 2: Post-Award Orientation Meeting, Clinical Demonstration The Contractor shall attend any implementation, upgrades, maintenance, and technical support post-award orientation meetings where implementation, upgrades, maintenance, and support shall be discussed and documented in detail. The meetings will be scheduled and coordinated by the vendor, COR and/or designated VHA point of contact (POC). The Contractor shall coordinate participation from all contracted project resources and sub-contracted project resources. The contractor shall be responsible for providing a post award orientation demo during the meeting. The contractor shall be responsible for providing all AV and presentation information during the meeting. The demonstration shall include but not be limited to: Key Personnel/Roles and Responsibilities Equipment functionality Workflow processes Maintenance Deliverable Post-award orientation meeting minutes The contractor shall provide meeting minutes within three business days of the meeting, including but not limited to the following information: Attendance Agenda Discussion Action Items with assignments Project Status and timeline Risks Next Steps The contractor shall provide a Contractor Program Management Plan (CPMP). The CPMP shall include: Approach for assessment Knowledge Management Training Plan Critical Path Method Implementation Plan Milestones The post award meeting minutes and CPMP shall be provided to the COR, CO, and VHA POC. Task 3: Installation Vendor will participate in a site Infection Control Risk Assessment (ICRA) prior to beginning work onsite and will comply with all ICRA recommendations. Vendor may submit proposal assuming Class I and if a higher class is required, vendor may submit additional proposal. The contractor shall perform software, infrastructure, and hardware installation, configuration, implementation, and testing of the Telesitter software and equipment. The contractor shall provide a 99% uptime reliability across each facility at all times for contractor s intellectual property and equipment to include virtual application required sub-licenses interfacing with the contractor intellectual property and required in-room equipment/hardware purchased. The 99% uptime requirement specific to in-room installed equipment/hardware shall pertain to continued connectivity between in-room A/V equipment and the Telesitter software. If at any moment, more than 1% of the in-room equipment is offline or not accessible from within the Telesitter software the reliability requirement will be considered NOT to be met. Issues with uptime shall be reported using the vendor established telephone support procedure and the contractor will be responsible to coordinate issue resolution on behalf of VHA Telesitter program. The contractor shall follow all applicable VA healthcare facility design guidelines in accordance with the VA Technical Information Library (TIL) when installing their solution. Data (network) and communications cabling should follow the latest version of the VA TIL, Telecommunications Systems Infrastructure Standards and Design, Infrastructure Standard for Telecommunications Spaces guide available from https://www.cfm.va.gov/til/spclRqmts.asp#TelecomInfraStds. The contractor shall be responsible for ensuring all infrastructure and equipment installed in the patient care vicinity, patient care areas, and non-patient care areas conforms to all applicable TJC, NFPA 99, NFPA 101, and NFPA 70 standards. Any additional standards requirements that may be identified after award will be communicated to the contractor via the COR and/or CO. The solution shall meet the following minimum capabilities: Provides a cost effective and safer observation and communication solution to the needs in VA Medical Centers Optimizes resource allocation Provide a robust patient observation solution which utilizes modalities designed to both minimize individual patient fall risk as well as assist in reducing overall patient fall rates. Offers two-way audio communication with patient. Equipment with the capability to be used in various location throughout medical centers Meets HIPAA and other privacy and security regulations Allows remote observation staff to alert patient care staff of an urgent situation Integrates with the EMR to provide documentation of alerts, responses, etc. Provides reporting capabilities. Audio Video Endpoints Salient Characteristics Security AES (128-bit) Operating System Approved/Supported VA Operating System Display Resolution 1080p Camera 1080 P motorized PTZ 18X optical zoom Camera 360-degree pan, tilt, zoom Interoperability SIP, H.323, Components Microphone, speaker, display, codec, Call Resolution 720p/30 Un-interruptible Power Supply Connection Capability Internal Battery- Optional Brightness and Contrast Control High-Definition inputs and outputs IEC 60601 Certified Controls Low Light/Night Vision Remote Muting from Command Center/Sub-Hub Remote Volume adjustment Camera motion controls (including zoom, 360-degree pan) Hard Reboots Locally controlled Soft Reboots Local and remote capable Features Full integration with medical applications All-In-One Installation and Component Base Installation option Virtual Controls Control Audio/Video from inside medical application Monitoring and Notifications Remote Management of endpoints Includes features of foreign language Up to 16 patients may be monitored per operator SOFTWARE UPDATES AND UPGRADES As part of scheduled maintenance, the Contractor shall furnish, install, and maintain the Telesitter software upgrades, version changes, and/or updates to the system including but not limited to the A/V hardware and any associated Telesitter interfaces. The Contractor shall monitor and maintain the system including maintaining updated Telesitter software security patches and software releases. The Contractor shall provide any successor versions of the Telesitter software including software updates at no additional charge to the Government. The Contractor shall provide the VA with all a list of all approved software patches (i.e., Windows patches). The contractor shall not install any patches without first communicating, reviewing, and receiving concurrence from the designated COR. Urgent patches shall be communicated and coordinated with the appropriate COR prior to installation. All approved patches shall be tested in non-clinical environment prior to installation. UPDATES The Contractor shall provide updates that are but not limited to: a. Initiated by the Contractor to improve functionality of the Telesitter program b. In response to changes in VA enterprise needs c. To maintain the Telesitter as compliant with VA standards d. To maintain compatibility with other systems e. To maintain VA standards regarding security updates and patching UPGRADES As the VA Telesitter program evolves, new functionality that is not currently known or available will be desired by the Government to enhance patient safety, quality and to improve patient care. Furthermore, other VistA and commercial applications are likely to be developed in the future; therefore, the Telesitter system must have the flexibility within the application to adapt to the changing needs of VA. These types of improvements are upgrades are defined as hardware, software and/or firmware changes that provide additional application features and functionality to an existing system. An example of an update is changing from Version 4.0 to Version 4.1. An example of an upgrade is changing from Version 4.2 to Version 6.1. All Software Updates shall be included as part of maintenance at no additional cost. If an upgrade requires a major hardware upgrade to provide the additional functions it will be made available for purchase. The Contractor is responsible for acquiring any certifications from a regulatory agency such as the Food and Drug Administration. UPDATES AND UPGRADES TRAINING The Contractor shall provide release notes and informational training sessions associated with any and all updates and/or upgrades at no additional cost. Deliverables: Post Installation Report shall include: All activities conducted during installation Annotated facility drawings detailing locations of all installed infrastructure List of inventory by room Maintenance schedule Delivery of the Post Installation Report will be specified at the Task Order level. Task 4: Clinical and Technical Training The Contractor shall include training in the pricing however shall not submit an invoice for payment unless the training is utilized. If used, invoicing will be in arrears, and will only be in the amount used. The Contractor shall provide remote and on-site user training to both clinical and non-clinical staff on the use and operations of the Telesitter Software. Technical training shall be provided to technical staff and shall include the software and hardware operations and maintenance. Final dates and times for all training be mutually agreed upon between the Contractor and with the designated POC at the VAMC and included in the project schedule. The Contractor shall contact the designated POC to discuss and schedule training. Clinical training can be conducted at the VHA location and shall include initial training of new personnel in operation and care of the Telesitter Software, as well as an actual demonstration of the system, and its interaction with the existing systems identified, i.e., EHR, and medical device integration. The Contractor shall provide training on completing any adjustments or other actions that may be undertaken by operating personnel in the event of malfunction or failure. The Contractor shall provide training manuals and instruction materials in an electronic format (approved at the Task Order level) for distribution by the Medical Center to each attendee. VA will provide the total number of personnel to be trained at the task order level. Training shall be provided in various forms of media such as tutorials, manuals, and on-site training, as appropriate. In addition to the training outlined above, training will be conducted at times and locations determined at the task order level, which may include off-duty tours, with agreement from VA and Contractor. The Vendor shall ensure that all contractor training personnel are adequately trained on the technology and medical systems to provide the highest level of training as required by the VHA facility. Training shall be provided during all upgrade/updates/patched where the workflows, sustainment actions, and software changes would impact the clinical and technical users. Additional software application training shall be provided by the contractor at no additional cost a minimum of two times within 180 days if required and requested by the COR to ensure full utilization of the system. Training can be in a mutually acceptable form agreed upon by both the contractor and the COR, within the scope of work, including electronic means, on-site training during the performance of the software maintenance, or via telephone. The additional training shall be provided within fourteen (14) calendar days of receipt of request from the Task Order level COR. Task 5: Continued sustainment AND Helpdesk Support UNSCHEDULED MAINTENANCE The Contractor shall provide the VHA facility with an unlimited number of unscheduled maintenance and technical support incidents during the performance period. Support includes both remote and on-site support 24x7x365. The Contractor shall perform all unscheduled corrective maintenance during the performance period with COR concurrence. TELEPHONE AND ON-LINE SUPPORT AND TECHNICAL/CLINICAL RESOLUTION The contractor shall provide one (1) telephone and one (1) on-line support contact for the entire Telesitter Program including but not limited to the Medical Application, A/V endpoints, interfaces, and updates. The support shall include clinical and technical support as required by the VA. The contractor shall triage any clinical or technical issues to internal business units and/or sub-contractors and manage the communication and resolution process. All support shall be directed through the contractor, and they are responsible for the resolution of reported issues. If an issue is deemed to be the responsibility of a third-party vendor or internal to the VA, the contractor shall take responsibility to resolve the issue and shall continue to provide support throughout the resolution of the issue. The contractor shall provide the VA with a method of communicating issues via telephone and on-line support (i.e., Email). These methods shall be used to report issues with any component of the Telesitter program and the contractor shall coordinate with sub-contractors or other business units accordingly. The contractor shall provide a one (1) customer support line for all technical issues impacting uptime reliability of 99% for software, intellectual property, sub-licenses, and/or in-room hardware/equipment interfaced with the contractor s intellectual property and sub-licenses required for the intellectual property to perform. The contractor is responsible for managing all customer complaints for the VHA Telesitter Program to include all participating and future beds in throughout the VA to favorable completion. The contractor is responsible for providing telephone support for critical technical issues, which shall be determined by the VHA POC, twenty-four (24) hours per day, seven (7) days per week, including recognized holidays. All issues shall be classified as either critical or non-critical by the VHA Telesitter program POC. The contractor shall provide telephone support for non-critical technical issues Monday Friday between the hours of 7:00am and 7:00 pm (EST), excluding federal holidays. Issues will be classified as critical or non-critical by the VHA Telesitter program POC. The contractor shall provide all required telephone support for application, hardware, and system troubleshooting and analysis of contractor software or third-party software and hardware sold through the contractor. The contractor shall provide all required telephone support for all technical, application, or system issues will be managed by the telephone support technician who will either resolve the issue or will escalate as appropriate to the contractor s support team to resolve the customer reported issue. Unresolved issues that are escalated via the telephone support technician will be addressed and responded to with a plan for resolution within the time describe in the response time section. In the event that hardware needs to be replaced, all shipping materials and documentation shall be provided by the contractor, at no additional cost to the VA. Overnight shipping shall be used when shipping equipment to the manufactures and/or returning equipment to the VA facility. In the event that repair of the A/V endpoints will take longer than two (2) days, a replacement or loaner A/V endpoint shall be shipped via overnight shipping to the medical center for clinical use, at no additional cost to the VA. All A/V endpoints shall be shipped with configuration instructions for installation and the VA facilities. ONSITE TECHNICAL SUPPORT Contractor will provide Go-Live support onsite and will be present to support all shifts. In the event that a reported software, hardware, and/or interface issue cannot be resolved remotely, the contractor shall arrange for on-site support within twenty-four (24) hours. This support shall be at no additional charge for the VAMC and other facilities under this agreement. The above shall apply to the software and hardware maintenance period provided during the performance period authorized in writing by the Government CO as defined herein. The contractor shall be responsible to coordinate the method of response with the Task Order level COR or designated alternate. Upon departure from the facility, the onsite support POC shall provide the facility with a service report describing the issues as resolved. For any services performed on site (including software maintenance or emergency services as defined herein) the contractor shall upon arrival at the VA facility check in with the Task Order level COR or site POC before performing any warranty, repairs and/or maintenance services. This check in is mandatory. No work shall be performed in this capacity unless the contractor has first received authorization for performing any such work in writing from the Contracting Officer. When the service is completed,the contractor s representative or Field Service Engineer (FSE) shall document services rendered on a legible service report. A legible signed service report shall be provided directly to the COR/Site POC following completion of each call and shall include equipment identification (i.e., serial number), date and time of service, description of services including latest version of software patch or upgrade, results of services, name of individual who performed the services and additional recommendations. Payment under this contract may be affected if a service report is not provided after each site visit. INTERFACE SUPPORT As part of the unscheduled and scheduled maintenance, the Contractor shall ensure that all TeleCare Companion side interfaces, including VHA Electronic Health Record (EHR), Medical Devices, Analytics are maintained consistently throughout the task order period of performance. The Contractor shall coordinate with other Vendors and/or Contractors when necessary to accomplish this task. All work related to interface support shall be recorded in the Electronic Service log. The contractor shall be responsible for communication and coordination with other vendors and report progress and resolution to the VA POCs. EDUCATIONAL SUPPORT As part of the unscheduled and scheduled maintenance, the Contractor shall ensure that proper education and training is provided for all Telesitter side interfaces, including VHA Electronic Health Record (EHR), Medical Devices, and Analytics throughout the task order period of performance. The Contractor shall coordinate with other Vendors and/or Contractors when necessary to accomplish this task. The contractor shall be responsible for communication and coordination with other vendors to ensure education and training is provided to the VA POCs. RESPONSE TIMES The Contractor shall provide the maintenance and technical support within a specified time published in the response time requirements below in Table 1. If the Contr...
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- Place of Performance
- Address: Department of Veterans Affairs Dayton VA Medical Center 4100 West Third Street, Dayton, OH 45428, USA
- Zip Code: 45428
- Country: USA
- Zip Code: 45428
- Record
- SN06712721-F 20230614/230612230111 (samdaily.us)
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