SPECIAL NOTICE
99 -- Contact Center Operations - Request for Information
- Notice Date
- 6/28/2023 1:52:58 PM
- Notice Type
- Special Notice
- Contracting Office
- CENTERS FOR MEDICARE AND MEDICAID SERVICES
- ZIP Code
- 00000
- Solicitation Number
- A230119
- Response Due
- 8/1/2023 8:00:00 AM
- Archive Date
- 08/16/2023
- Point of Contact
- Brian Humes, Phone: 4107868898, Deborah S. Lester, Phone: 4107865136
- E-Mail Address
-
brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov
(brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov)
- Description
- Synopsis: THIS IS A REQUEST FOR INFORMATION (RFI). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this RFI is to obtain knowledge and information for project planning purposes, exploring alternative solutions and determining industry best practices for managing large scale contact center operations with the demands of multiple program needs and large spikes in volume during the Open Enrollment Period. SEE ATTACHED RFI�
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/7c4e9a33081d44049ded7360ae9ec7c9/view)
- Record
- SN06730520-F 20230630/230629060346 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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