SPECIAL NOTICE
Q -- Intent to Sole Source to Fulcrum Vets, LLC, an SDVOSB.
- Notice Date
- 7/27/2023 12:43:04 PM
- Notice Type
- Special Notice
- NAICS
- 541380
— Testing Laboratories
- Contracting Office
- RPO EAST (36C24E) PITTSBURGH PA 15212 USA
- ZIP Code
- 15212
- Solicitation Number
- 36C24E23Q0167
- Response Due
- 7/31/2023 7:00:00 AM
- Archive Date
- 09/29/2023
- Point of Contact
- Michael Haydo, Contracting Officer, Phone: (412) 822-3158
- E-Mail Address
-
michael.haydo@va.gov
(michael.haydo@va.gov)
- Awardee
- null
- Description
- The Veteran s Administration (VA) Office of Research and Development, Regional Procurement Office East in Pittsburgh, PA intends to negotiate on a sole source basis with Fulcrum Vets, LLC based in Hanover, PA on behalf of the VA Hines Healthcare System. The requirement is to provide the services as described below. Description of Services/ Scope of Work This Statement of Work (SOW) outlines the base requirements to be addressed in the contract. The work to be performed under this contract shall include, but is not limited to, the following range of services. Specific tasks will change as VIReC s product development, digital dissemination, customer service, and administrative operations needs evolve. Any combination of work stated in this SOW could be combined in a task order (TO). Details are described to provide greater insight into the complexity and uniqueness of potential TO requirements. The contractor shall provide all resources necessary to carry out the work in this contract. The contractor shall have experience with Microsoft Office 365 (e.g., Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Content Development and Editing for Products Data Analysis The contractor shall query data sources to support the development of products describing VA data and information systems using SQL or other methods of analysis (e.g., SAS) to interpret and evaluate commonly used VA data sources and information systems or to build datasets. Work and associated deliverables may include, but are not limited to: Using advanced data management and statistical methods. Managing or analyzing data using SQL. Documenting databases, their contents, and structure. Investigating the quality and utility of large databases. Using appropriate data sources, information systems and other resources as needed for work related activities. Working with subject matter experts (SMEs) and training junior analysts as needed. Contributing to routine calls with project team and SMEs. Tracking progress and providing regular status reports to project team and VIReC leadership as needed. Minimum qualifications: Degree and/or direct experience in health services research, epidemiology, health economics, public health, or related social and health sciences. Demonstrable expertise in data management and/or data analysis using SQL. Preferred experience: managing and analyzing VA data sources such as the CDW, Vital Status File, and/or other commonly used VA databases. Experience examining the quality and utility of large databases. Experience with data management, data analysis, and analytics tools. Experience with querying, cleaning, managing, and interpreting data. Experience with Microsoft Office 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.) Preferred experience with data visualization tools such as Microsoft Power BI. Content Development The contractor shall develop content for a range of products and communications material (e.g., technical reports, data documentation, web pages, video tutorials, newsletters, and webinars) that support understanding and using VA data and information systems, our products and services, and other topics. Work and associated deliverables may include, but are not limited to: Translating complex information into highly readable and understandable formats. Writing in-depth descriptions of data source content. Describing methods for answering a research question. Articulating considerations for evaluating the quality and utility of data. Researching topics to find useful information and communicating it in plain-language and a format that is usable and easy to understand. Developing tutorials, videos, and FAQs related to the use of VA data or VIReC products. Editing and formatting content. Developing product templates. Presenting content in a logical, aesthetically pleasing manner that reflects VIReC s brand and adheres to customer needs. Adhering to processes for the development and publication of VIReC products (e.g., including using appropriate templates, providing necessary drafts, and working through necessary rounds of revision). Ensuring developed content is consistent with the purpose, voice, tone, styles, and structure of VIReC products. Adhering to accessibility standards and other compliance regulations. Ensuring developed content is clear and concise, free of grammatical errors, and inconsistencies. Minimum qualifications: Degree and/or direct experience in health services research, epidemiology, health economics, or related social sciences. Expertise in writing, editing, and the presentation of content focused on the use and quality of healthcare data Experience providing technical writing support for products containing in-depth descriptions of VA and VHA data and information systems. Expertise in researching and authoring original content and editing content written by SMEs and others to develop a single voice and consistent tone. Experience drafting, editing, and organizing content for broad dissemination to specialized audiences in a variety of formats, including technical reports, web pages, newsletters, and user guides. Experience writing for the web, drafting, editing, and organizing content in various electronic formats, including web pages, newsletters, and other web-based products. Experience adhering to Section 508 compliance, web accessibility standards, and best practices for writing and publishing electronic content. Experience with Microsoft Office 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Digital Dissemination Support The contractor shall support activities to streamline and improve digital dissemination resources (e.g., web-based knowledge sharing platform, online forums, online newsletter) and outreach efforts. Work and associated deliverables may include, but are not limited to: Managing digital dissemination products/projects. Developing business requirements related to resource improvements. Creating workflows and technical documentation. Managing documentation repositories related to digital dissemination improvements. Providing content management support. Contributing to user research. Consulting on best practices in areas such as user experience (UX) and user centered design processes and collaborating with team members on UX improvements. Advising on strategies in areas such as information architecture and structured content. Providing technical expertise on digital dissemination capabilities, functionalities, and enhancements. Solving complex technical issues. Attending regularly scheduled meetings with project teams. Tracking progress and providing status reports to leadership and project team as needed. Minimum qualifications: Degree and/or direct experience in user research, data science, computer science, project management, or other related field/work. Experience with developing business requirements for a range of digital dissemination resources, including content management systems. Experience using Git and GitHub preferred. Experience with content management support for web-based information, including using DotNetNuke (DNN) and SharePoint. Experience with UX design. Working knowledge of digital dissemination tools, functionalities, and capabilities, including industry-standard web programming languages and frameworks (e.g, SQL, HTML, CSS, .NET, jQuery, JavaScript, C#, and Razor), open source or commercial off the shelf products (e.g., DNN and SharePoint), web servers, and database management systems. Project and Product Management The contractor shall provide project and product management support. Work and associated deliverables may include, but are not limited to: Planning and implementing strategies to ensure productivity throughout the entire project or product life cycle. Coordinating, organizing, and tracking work within projects, including managing tasks and progress. Developing and implementing tools necessary for project success, including the use of SharePoint and other Office 365 products. Creating marketing and communications plans. Developing requirements and tracking milestones and deliverables. Managing multiple stages of the product lifecycle from initial concept and development through review, editing, production, marketing, post-launch phases, and ongoing updates. Working closely with product team(s), stakeholders, and subject matter experts (SMEs) to ensure products are accurate, up-to-date, and written in a manner appropriate for the audience they serve. Tracking progress and providing regular status reports to appropriate teams, stakeholders, and leadership as needed. Participating in meetings and collaborating with leadership, stakeholders, project teams, SMEs, and others as needed. Minimum Qualifications: Degree and/or direct experience in project/product management, communications, health services research, public health, or related field/work. Experience with managing and coordinating products/projects of varying size and complexity. Experience developing, using, and implementing project management tools. Excellent organization, written, and oral communication skills. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.) Customer Service Support The contractor shall coordinate and support a range of activities to streamline and improve customer service. Work and associated deliverables may include, but are not limited to: Acknowledging, triaging, and answering questions from customers and staff. Managing and monitoring online community forums to assist with community engagement, understanding customer needs, and informing product development. Coordinating customer feedback efforts such as assisting with needs assessments and surveys. Updating and maintaining customer service documentation and databases. Creating tools for improving workflows to streamline customer service activities using SharePoint, MS Office 365, and other platforms as needed. Researching and identifying resources and consulting with subject matter experts on accessing and using VA data and effectively communicating this knowledge to customers. Identifying themes in customer needs and working with project teams to translate those needs into FAQs, web content, and other communications. Providing reports and other customer service-related metrics to leadership and customer service team as needed. Attending regular meetings with customer service team. Minimum Qualifications: Degree in or direct experience in communications, project coordination/management, providing customer service support, or related work. Experience with Microsoft Office 365, including proficiency in Word, Outlook, Excel, Access, and SharePoint. Working knowledge of applications for data collection and entry. Experience with VA REDCap preferred. Excellent customer service abilities, including exceptional oral and written communication skills. Record of success creating positive experiences for customers, problem solving, active listening. Administrative Operations Support The contractor shall coordinate and support a range of activities to streamline and improve VIReC administrative operations. Work and associated deliverables may include, but are not limited to: Managing timekeeping and daily out of office reporting for staff in multiple time zones with varying work schedules. Managing employee travel, including preparing travel documentation, assisting with travel approvals, and troubleshooting issues. Assisting with purchase orders, including researching vendors and preparing orders for approval. Scheduling appointments and arranging virtual and in-person meetings. Coordinating conference registration process, including preparing documents and related purchases. Coordinating promotion activities, such as creating exhibit booth schedules, tracking shipping, and working with staff to ensure dissemination materials are updated and printed prior to shipment. Creating tools for improving workflows to streamline administrative operations activities using SharePoint, MS Office 365, and other platforms as needed. Coordinating and promoting professional development activities for staff, including researching professional development opportunities and recruiting workshop facilitators, guest speakers, or staff to present on topics of interest. Facilitating professional development workshops on topics such as email and time management, burn-out, remote work, and diversity. Tracking progress and providing reports to leadership and administrative operations team as needed. Attending regular meetings with administrative operations team. Minimum Qualifications: Proficiency in clearly communicating (both written and oral) complex or technical information. Extraordinary customer service skills which include exceptional oral and written communication abilities. Proficiency in Microsoft Office, including Word, Outlook, Excel, and Access. Must possess data management skills as evidenced by accurate data entry and timely report processing. Experience with the VA Concur Travel system, VA Timekeeping, VA Purchasing, VA Records Management and/or inventories/equipment management highly preferred. Functional Descriptions & Minimum Qualifications Data Analyst Level II Supports the use of VA electronic health record (EHR) data and other national VA databases. Queries, analyzes, and examines the quality and utility of large databases. Develops content describing VA data and information systems. May manage products/projects. May lead the work of others, including training, mentoring, and leading junior analysts. Minimum/General Experience: 6-7 years, 10 preferred Minimum Qualifications: Degree and/or direct experience in health services research, epidemiology, health economics, public health, or related social and health sciences. Demonstrates expertise in data management or data analysis using SQL. Experience with data management, data analysis, and analytics tools. Experience with documenting, writing, editing, and presenting content focused on the use and quality of data. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Preferred Experience: Managing and analyzing VA data sources such as the Corporate Data Warehouse, Vital Status File, or other commonly used VA databases. Fluency with data visualization tools such as MS Power BI. Data Analyst Level I Supports the use of VA electronic health record (EHR) data and other national VA databases. Queries, analyzes, and examines the quality and utility of large databases. Develops content describing VA data and information systems. Works with subject matter experts and project teams to develop content describing VA data and information systems. May manage products/projects. May lead the work of others. Minimum/General Experience: 5 years Minimum Qualifications: Degree and/or direct experience in health services research, epidemiology, health economics, public health, or related social and health sciences. Demonstrates expertise in data management or data analysis using SQL. Experience with data management, data analysis, and analytics tools. Experience with documenting, writing, editing, and presenting content focused on the use and quality of data. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Preferred Experience: Managing and analyzing VA data sources such as the Corporate Data Warehouse, Vital Status File, or other commonly used VA databases. Fluency with data visualization tools such as MS Power BI. Communications Specialist Supports the development of products and communications materials. May provide project/product management support. Demonstrates excellent organization, written, and oral communication skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and understands with the field's concepts, practices, and procedures. Works with subject matter experts and project teams. May develop communications and marketing plans. May contribute to user-research. May lead the work of others. Minimum/General Experience: 5 years, 8 preferred Minimum Qualifications: Degree and/or direct experience in communications, journalism, health services research, epidemiology, public health, project/product management, or related field/work. Expertise in developing content in multiple formats for a range of audiences. Expertise writing and editing content in plain language. Experience managing products/projects. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Preferred Qualifications: Experience writing about VA data. Experience adhering to Section 508 compliance, web accessibility standards, and best practices for writing and publishing electronic content. Project Specialist Level III Supports the management, coordination, and completion of a range of projects/products and related activities. Demonstrates excellent organization, written, and oral communication skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and understands the field's concepts, practices, and procedures. Works with subject matter experts and project teams. May lead the work of others. Minimum/General Experience: 8 years Minimum Qualifications: Degree and/or direct experience in project/product management, communications, health services research, public health, or related field/work. Experience writing and editing content in plain language. Experience developing, using, and implementing project management tools. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Project Specialist Level II Supports the management, coordination, and completion of a range of projects/products and related activities. Demonstrates excellent organization, written, and oral communication skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and understands the field's concepts, practices, and procedures. Works with subject matter experts and project teams. Minimum/General Experience: 5 years Minimum Qualifications: Degree and/or direct experience in project/product management, communications, health services research, public health, or related field/work. Experience writing and editing content in plain language. Experience developing, using, and implementing project management tools. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Project Specialist Level I Supports the management, coordination, and completion of a range of projects/products and related activities. Demonstrates excellent organization, written, and oral communication skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and understands the field's concepts, practices, and procedures. Works with subject matter experts and project teams. Minimum/General Experience: 3 years Minimum Qualifications: Degree and/or direct experience in project/product management, communications, health services research, public health, or related field/work. Experience writing and editing content in plain language. Experience developing, using, and implementing project management tools. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Digital Dissemination Specialist Supports digital dissemination. Consults on and performs a variety of tasks. Expertise and understanding of the field's concepts, practices, and procedures. Articulates and implements best practices. May lead projects/teams or be an active participant on a team that needs specialized knowledge. May be required to solve complex technical issues involving improvements to digital dissemination resources. Works with subject matter experts and project teams. Minimum/General Experience: 10 years Minimum qualifications: Degree and/or direct experience in user research, data science, computer science, project management, or other related field/work. Experience in user experience design and user-centered design methodology. Demonstrates an understanding of tools, tools, functionalities, and capabilities that support digital dissemination including industry-standard web programming languages and frameworks (e.g., SQL, HTML, CSS, .NET, jQuery, JavaScript, C#, and Razor) open source or commercial off the shelf products (e.g., DNN and SharePoint), web servers, and database management systems. Experience with Microsoft Office 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Experience using Git and GitHub preferred. Customer Support Specialist Level Coordinates and supports customer service activities. Demonstrates exceptional oral and written communication skills. Relies on expertise in customer service, experience, and judgment to plan and accomplish goals. Performs a variety of tasks and understands the field's concepts, practices, and procedures. Works with subject matter experts and project teams. May develop content for products and communications material. Minimum/General Experience: 3 years Minimum Qualifications: Degree in or direct experience in communications, project coordination/management, providing customer service support, or related work. Working knowledge of applications for data collection and entry. Record of success creating positive experiences for customers, problem solving, active listening. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Preferred Qualifications Proficiency in Word, Outlook, Excel, Access, and SharePoint. Experience with VA REDCap. Administrative Support Specialist Coordinates and supports administrative operations activities. Demonstrates exceptional oral and written communication skills and the ability to clearly communicate complex or technical information. Relies on expertise in customer service, experience, and judgment to plan and accomplish goals. Performs a variety of tasks and understands the field's concepts, practices, and procedures. Works with subject matter experts and project teams. Minimum/General Experience: 3 years Minimum Qualifications: Degree in or direct experience in communications, project coordination/management, providing customer service support, providing administrative support, or related work. Must possess data management skills as evidenced by accurate data entry and timely report processing. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). Preferred Qualifications Proficiency in Microsoft Office, including Word, Outlook, Excel, and Access. Experience with the VA Concur Travel system, VA Timekeeping, VA Purchasing, VA Records Management and/or inventories/equipment management highly preferred. Subject Matter Expert Consults on and performs a variety of tasks. Understands the field's concepts, practices, and procedures and articulates and implements best practices related to areas of expertise. Demonstrates excellent organization, written, and oral communication skills. May lead projects/teams or be an active participant on a team that needs specialized knowledge. May be required to solve complex issues, facilitate workshops or present on topics of interest, conduct user research or needs assessments, or consult on methods for improving business and workflow processes. Works with subject matter experts and project teams. Minimum/General Experience: 5 years, 8 preferred Minimum qualifications: Degree in or direct experience in communications, project coordination/management, providing customer service support, providing administrative support, or related work. Record of success creating positive experiences for people, problem solving, and active listening. Experience with Microsoft Office (MS) 365 (e.g., MS Word, Excel, PowerPoint, Access, Teams, SharePoint, Streams, Power BI, Power Automate, Power Apps, OneNote, etc.). The requirement will take place at a VA facility in Hines, Illinois. The sole source is pursuant to FAR 6.302-1 Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. This notice of intent is not a request for competitive proposals, however; any responsible source who believes it is capable of meeting the requirement may submit a capability statement and supporting documentation to the contracting office no later than Monday, July 31, 2023, (10:00 AM, EST). Interest/capability statements may be sent to Michael Haydo at Michael.haydo@va.gov. No telephone responses will be accepted. A determination not to compete the proposed requirement based upon the responses to this notice is solely within the discretion of the Government.
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