SOLICITATION NOTICE
S -- SAVAHCS JANITORAL SERVICES
- Notice Date
- 8/9/2023 8:48:23 AM
- Notice Type
- Combined Synopsis/Solicitation
- Contracting Office
- 262-NETWORK CONTRACT OFFICE 22 (36C262) Gilbert AZ 85297 USA
- ZIP Code
- 85297
- Solicitation Number
- 36C26223Q1100
- Response Due
- 8/23/2023 3:00:00 PM
- Archive Date
- 11/21/2023
- Point of Contact
- Brandy Riha, Contract Specialist, Phone: (520) 792-1450 Ext 1-3994
- E-Mail Address
-
Brandy.Riha@va.com
(Brandy.Riha@va.com)
- Small Business Set-Aside
- SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
- Awardee
- null
- Description
- This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this sources sought must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified Service Disabled Veteran Owned Small Businesses, Veteran Owned Small Businesses, 8(a), HubZone and other Small Businesses interested and capable of providing the services described below. Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition. Responses to this notice shall include the following: (a) company name (b) address (c) point of contact (d) phone, fax, and email (e) Unique Entity ID (f) Cage Code (g) Tax ID Number (h) Type of small business, e.g. Services Disabled Veteran Owned small Business, Veteran-owned small business, 8(a), HUBZone, Women Owned Small Business, Small disadvantaged business, or Small Business HUBZone business and (i) must provide a capability statement that addresses the organizations qualifications and ability to perform as a contractor for the work described below. The Southern AZ VA Health System located at 3601 S. 6th Ave, Tucson, AZ 85723 is seeking a potential qualified contractor that can provide janitorial service. Important information: The Government is not obligated to nor will it pay for or reimburse any costs associated with responding to this sources sought synopsis request. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service Disabled Veteran Owned Small Business set aside. However, if response by Service Disabled Veteran Owned Small Business firms proves inadequate, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated. The North American Classification System (NAICS) code for this acquisition is 561720 ($22 Million Dollars). Notice to potential offerors: All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov. Additionally, all Service Disabled Veteran Owned Businesses or Veteran Owned Businesses who respond to a solicitation on this project must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at http://vip.vetbiz.gov. All interested Offerors should submit information by e-mail to Brandy.Riha@va.gov. All information submissions to be marked Attn: Brandy Riha, Contract Specialist and should be received no later than 4:00 pm MST on August 23, 2023. SCOPE OF WORK GENERAL REQUIREMENTS 1. The Southern Arizona Veterans Health Care System (SAVAHCS) located at 3601 South 6th avenue Tucson, AZ 85723 requires a contractor to provide janitorial services. The Contractor shall provide all labor, standard cleaning and supplies, materials, management, and all other elements necessary to provide complete Janitorial Services at the SAVAHCS for buildings 2, 5, T5A, 6, 7, 8, 9, 11, 12, 13, 14, T26, 30, 45, 46, 47, 53, 59, 65A, 65B, 65C, 66, 68, 69, 72, 73, 77, 90, 95, and 100. The SAVAHCS facilities will continually present a clean, neat, and welcoming appearance to our Veterans, visitors, and staff. The Contractor shall perform all work in accordance with all applicable laws, regulations, contract standards, manufacturer s instructions, and the Scope of Work. 2. Contractor shall understand and utilize appropriate sanitation procedures. Control and monitor to ensure that all sanitation requirements are properly and efficiently addressed. Understand diseases and know the proper chemicals and methods of cleaning. 3. The contractor shall have experience in managing and providing healthcare housekeeping services to institutions of similar-size and scope as required by this solicitation. The contractor must have gained this experience because of being regularly engaged in the business of providing similar services in health care/patient care environments. 4. The contractor shall provide all labor, supervision, and management support to facilitate medical/ healthcare cleaning and disinfection, infectious waste handling, infection prevention and safety. All professionals providing services under the terms of this contract will be appropriately certified and possess the skills and experience to perform the services as required in all forms of medical cleaning including Health Insurance Portability and Accountability Act (HIPPA) certified, Blood Born Pathogen Training and Product Training. 5. Contractor shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees, selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy. The certification and Accreditation requirements do not apply, and Security Accreditation Package is not required. This device/service will not be storing/collecting any data released outside the VA. There is no sensitive information to protect outside of the VAMC. Cleaning products, supplies, and equipment will be provided by the contractor. 6. The cleaning equipment and the cleaning materials will be the responsibility of the contractor. Mops and rags used for cleaning must be segregated: one set used for bathrooms and diaper changing stations and a separate set for classrooms, hallways, and lobby. The contractor shall clean and disinfect the mops and rags daily in detergent and hot water, rinsed in warm water and sanitized in a bleach solution, wrung out, and hung to air dry. 7. Mop heads and rags must be changed out when dirty. Sponges will not be used. As a minimum, mop water and disinfectant must be changed after cleaning as necessary to ensure that the area is getting cleaned. Trash, mops, brooms, and cleaning buckets shall be inaccessible to the patients and visitors to the facility. 8. Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used along with Safety Data Sheets (SDS) to ensure that the cleaning products are suitable for use in a health care environment. Chemical air fresheners are not permitted. All chemicals and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet. 9. The services will be performed in accordance with VA policies, the Environmental Services Procedure Guide for the SAVAHCS which will be made available after award of the contract, and the regulations of the medical staff by-law of the VA facility. 10. Refuse Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash, refuse or recyclables generated from accomplish 11. A day porter will be responsible for making sure the areas assigned are presentable and always inviting especially between routine cleaning activities. They also ensure the building is safe for all occupants if any unexpected incidents arise, like slippery floors or broken glass. The day porter shall be responsible for ensuring supplies are always fully stocked and the product does not run out. B. Key Control. The contractor will be provided keys for building/room access. 2. Room Access. The contractor shall ensure its employees do not allow any unauthorized person the use of any key/badge access in their possession. The contractor shall ensure they do not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms/areas required to be locked shall not be left unattended during the cleaning process and shall be relocked by contractor personnel after completing cleaning duties. 3. Unlocked Doors or Windows. Contractor personnel shall turn off all lights in unoccupied areas after cleaning is performed in empty or vacant areas. Ensure areas are secured and windows are closed and locked. The Contracting Officer s Representative (COR) or designee, and VA police shall be notified of any unlocked doors or windows during his/her duty hours. C. FACILITY CLEANING HANDLING FURNITURE/EQUIPMENT 1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. The Contractor shall buff and/or burnish all non-carpeted floors once a week, except for wood laminate flooring, which should be mopped or scrubbed daily and as needed. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing. 2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Carpet Maintenance. The Contractor shall steam clean all carpet once a year, and spot shampoo as needed, preferably on weekends or after operating hours, to ensure carpets are completely dry for the next business day. 3. Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with section D subsection 1, non-carpeted floors , as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance. 4. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location. 5. Trash and Recycle Collection/Removal. All trash and recycle removed from each area daily. Trash bags will be tied up and trash/ recycle put in appropriate container for disposal. The contractor shall collect and dispose of all trash/recycle, ensuring that new trash/recycle liners are used each time, from these locations to prevent foul odors, pest control issues or bags leaking or tearing leaving an infection control issue. The contractor is responsible for replacement of plastic trash bags. 6. Drinking Fountains. Contractor shall clean all drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains should have no buildup of mineral deposits, shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. 7. Ice Machine Maintenance. Ice machine shall be free of dust, should have no buildup of mineral deposits, shall be cleaned, and disinfected on all surfaces. The use of sponge, or cloth is recommended to prevent scathes. Prevent any chemicals on the inside of service ports were the water and ice are dispensed. 8. Cleaning Equipment/Materials. Mops and rags used for cleaning must be segregated: one set used for bathrooms and diaper changing stations and a separate set for conference rooms, hallways, and lobby. The Contractor shall clean and disinfect the mops and rags daily in detergent and hot water, rinsed in warm water and sanitized in a bleach solution, wrung out, and hung to air dry. Mop heads and rags must be changed out when dirty. Sponges cannot be used. As a minimum, mop water and disinfectant must be changed after cleaning 900 square feet. Trash, mops, brooms, and cleaning buckets shall be inaccessible. 9. Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within 30 minutes of notification. 10. Dusting. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, Heating Ventilation and Air Conditioning (HVAC) grills, etc. 11. Windows/Interior Glass. All store fronts, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter. D. CLEANING RESTROOMS AND LOCKER ROOMS 1. Clean and Disinfect/Sanitize. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, mirrors, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal solution. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any deposits. Mirrors shall be clean and have no streaks. Partitions/stalls shall be smudge/stain free. Vents, to include ceiling vents, shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Restroom supplies shall be checked during cleanings and replenished as needed to always maintain an adequate supply. 2. Restroom Floor Care. All floor surfaces shall be maintained by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout shall be free of dirt, scum, mildew, and residue. The floors will be deep scrubbed to remove dirt from grout weekly. 3. Restroom Trash Removal. the contractor shall empty all trash containers in restrooms and locker rooms. The contractor shall dispose of all trash and clean trash containers, inside and out, and return containers to their original locations. The contractor shall replace trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors. 4. Stock Restroom Consumable Supplies. supplies shall be stored in designated areas. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. If supplies run out prior to the next service date, the contractor shall refill within 30 minutes of notification. E. CLEANING SERVICES (services performed to Task Frequency Analysis) Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, burnished, Stripped, and waxed as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. Task frequency Frequency Area Description Action Three times Food Service Trash Waste disposal receptacles are daily emptied and re-lined twice a day (morning, afternoon, evening after close) or as needed Twice Daily Clinical Trash Waste disposal receptacles are emptied and re-lined twice a day (morning and afternoon) or as needed Daily All Areas Floors Floors are vacuumed or dustmopped and wet-mopped daily or as needed Floors are vacuumed or dustmopped Daily All Areas Floors (Fisher and wet-mopped daily or as House only) needed including outside patios Buttons, doorknobs, door handles, Daily All Areas High Touch railings, light switches, etc. including Surfaces horizontal surfaces are cleaned daily with an EPA-registered hospital disinfectant solution or as needed Furniture and horizontal surfaces Daily Common Area Furniture (Fisher are cleaned daily by dusting with a House only) vacuum cleaner or specially treated dust cloth. Bathroom doors handles, door and Daily Common Area Bathrooms doorframes are cleaned daily and as needed Bathrooms, showers, toilets, urinals, Daily Common Area Bathrooms sinks, mirrors, and shower stalls are cleaned daily or as needed Drinking fountains are cleaned daily Daily Common Area Drinking and as needed. The exterior and Fountain drain tray of ice machines are cleaned as needed Handrails in corridors are cleaned Daily Common Area Hallways with an EPA-registered hospital disinfectant solution weekly and as needed Frequency Area Description Action As Needed Guest Room Fisher House Floors are vacuumed or dustmopped and wet-mopped daily or as needed including outside patios Paper towel dispensers, toilet paper, Daily Common Area Bathrooms sanitizer, and soap dispensers are checked daily and refilled as needed Daily Common Area Housekeeping Utility rooms (housekeeping closets) Closets are cleaned daily Regulated Medical Waste (RMW) containers with a red liner are Daily Clinical RMW placed in soiled utility room and secured. Transport bio container to consolidation point at end of shift Daily Clinical Furniture Furniture and horizontal surfaces are cleaned daily with an EPA registered hospital disinfectant Daily Common Area Ice Machine Ice Machines are cleaned daily and as needed. The exterior and drain tray of ice machines are cleaned as needed Daily Common Area Hallways Hand sanitizer dispensers are checked daily and refilled as needed Furniture in rooms including exam Daily Clinical Exam Rooms tables and treatment chairs is cleaned with an EPA-registered hospital disinfectant solution Horizontal surfaces including countertops are cleaned with an Daily Clinical Countertops EPA-registered hospital disinfectant solution or as needed Waste receptacles in clinic areas Daily Administrative Trash and non-patient care areas are emptied daily or as needed Horizontal surfaces including Daily Food Service Countertops countertops are cleaned with an EPA-registered food grade disinfectant solution or as needed Furniture dusted and spot cleans. Weekly Common Area Common Shades, and blinds are washed as Rooms/Hallway needed. Damaged blinds or shades a work order is placed Frequency Area Description Action Windowsills, ledges, baseboards, ceiling fans, fire extinguishers, Weekly Common Area Any Area external light fixtures, cubicle curtain tracks, mini-blinds, vents, light covers cleaned weekly by dusting or vacuuming. Strip Used Bed Linens, Replace Weekly Clinical Bedroom Suite with New Linens, Make Beds - (Fisher House) weekly, upon discharge or as needed Bathrooms, showers, toilets, sinks, Weekly Clinical Bathrooms mirrors, and shower stalls are (Fisher House) cleaned - weekly, upon discharge or as needed Quarterly Clinical Exam Rooms Cubicle curtains are changed quarterly and as needed Twice Annual All Areas Floors - Carpets, Shampoo extraction twice annual or as needed Ceiling Tiles showing visible signs of As Needed All Areas Walls & Ceilings mold, stains, cracks, or holes are brought to the attention of COR As Needed All Areas All Rooms Fans, vents, and lights are cleaned as needed As Needed All Areas Walls & Ceilings Walls and ceilings are cleaned when visibly soiled, including elevators As Needed All Areas Exhaust, Vents Dust, vacuum As Needed All Areas Furniture Steam clean (upholstered) Floors - Hard Wax (strip, scrub, seal) including As Needed All rooms surface Elevator & Stairs As Needed Clinical Exam Rooms all to be terminal cleaned nightly using EPA registered hospital disinfectant F. CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES 2. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The Contracting Officer (CO) or designated COR may inspect the contractor s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation. The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract. G. GOVERNMENT FURNISHED PROPERTY Government Furnished Facilities. The Government shall provide designated space in buildings for the contractor to store supplies. No alterations to the space shall be made without the specific written permission from the CO. Initial request(s) shall go through the COR for review and consideration, before forwarding to the C.O. The Contractor shall return the space to the government in the same condition as received, fair wear and tear and approved modifications. Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials, in each facility. The Contractor shall ensure these closets remain clean and odorless. Further, closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor s stored supplies or equipment kept in the building or janitor s closets or for the Contractor s employees personal belongings. Government will provide the following supplies for contractor to put in the designated areas in which they are used, this list is subject to changes: Kleenex, Purell Hand Sanitizer, Cavi Wipes, Dispatch Wipes, Feminine Napkins, Surgical Cone Mask. Government Furnished Utilities. The Government will furnish electricity, water, sewage, and refuse disposal services as necessary for accomplishment of work in accordance with this contract. Utility Conservation. The Contractor shall adhere to all Facility level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities. Telephone Service. Not provided. . 7. Security, Fire and Medical Services. The Government will provide police protection. In the event of a fire or medical emergency, personnel must call 911 for local Tucson Fire Department and Emergency Medical services, who will subsequently transport any injured employee to a local hospital. Cost is the responsibility of the employee. J. IMMUNIZATIONS 1. The contractor shall ensure that all contractor employees assigned to perform work under this contract are free of communicable diseases, to include tuberculosis, prior to entering VA facilities. All contract employees shall have the following immunizations required by Immunizations and Chemoprophylaxis prior to an employee being allowed to perform work under this contract. The contractor shall provide certification that all employees meet the above conditions within two weeks after award. Any required immunizations will be at the contractor s expense. Mumps Measels Tuberculosis Skin Test Rubella Tetanus Varicalla Diphtheria Hepatitis B Polio COVID-19 2. Contractors should also consider receiving the flu vaccination. They may be subject to policy and procedures to protect patients, visitors, and staff. K. CERTIFICATIONS AND TRAINING REQUIREMENTS 1. The contractor shall have a documented history of five (5) years of experience of relevant and similar services performed in a medical facility. 2. The contractor shall ensure all personnel performing work under this contract is properly trained and certified in all forms of medical cleaning to include Blood Born Pathogen Training and Product Training in Sterile Environment. All personnel performing work under this contract will need documentation showing they have had a minimum of 10 days of training. The contractor will have approximately 2 weeks from the date of award to provide this documentation. 3. The contractor shall have a training program that covers all aspects of the scope of work and shall comply with federal, state, local, and OSHA requirements. A copy of the training program shall be provided to the contracting officer with the technical proposal. 4. The contractor must be certified to handle regulated medical waste, (e.g., red buckets and Sharp containers). 5. The contractor must have liability insurance with Southern Arizona VA Health Care System listed as additionally insured (minimum $500,000.00) and Workers Compensation Insurance. L. BACKGROUND CHECK Contractor will be required to ensure all personnel pass drug screening, e-verify, and nationwide background checks as according to VA regulations. M. QUALITY CONTROL 1. Staffing: The contractor is to notify the COR immediately of a contracted Key Personnel who resigns, is released of their duties and or when New Key Personnel is scheduled to be working under this contract. This information shall be delivered in writing by email notification any verbal communication shall be followed up in writing immediately but no sooner than 12 hours form resignation or release. All proper background checks and other applicable documentation such as immunization for new employees shall be provided to the COR and the Contract Specialist to maintain up to date documentation for each employee. 2. Contractor shall provide a contingency plan to replace staffing personnel that cannot perform the assigned job duties and tasks. Provide a detailed description of your company s ability to replace personnel within reasonable time-period as to not affect services to the facility. The contractor is to provide a complete listing of all Key Personnel. The contractor shall submit a written Contingency Plan to the contracting officer as part of their proposal. This plan shall specifically address the contractor s ability to replace personnel within a reasonable time. 3. Quality Control The contractor shall develop and maintain a quality control program, as an example; ATP Bacteria Meter and black light technology to ensure custodial services are performed in accordance with commonly accepted commercial practices and the requirements provided in this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non- performance and continual repeat of defective service does not occur. The contractor shall submit a written Quality Control Plan to the contracting officer as part of their proposal. The plan shall specifically address the contractor s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. 4. Quality Assurance: The government shall inspect and evaluate the contractor s performance to ensure services are received in accordance with requirements set forth in this contract. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt. 5. Service Summary (SS): the contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical t...
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- Place of Performance
- Address: Department of Veterans Affairs NCO 22 - Network Contracting 3601 S. 6th Avenue, Tucson 85723
- Zip Code: 85723
- Zip Code: 85723
- Record
- SN06782978-F 20230811/230809230048 (samdaily.us)
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