SPECIAL NOTICE
D -- FY24: System Support Services Base Year
- Notice Date
- 10/12/2023 6:01:52 AM
- Notice Type
- Special Notice
- NAICS
- 513210
—
- Contracting Office
- 248-NETWORK CONTRACT OFFICE 8 (36C248) TAMPA FL 33637 USA
- ZIP Code
- 33637
- Solicitation Number
- 36C24823Q1946
- Response Due
- 10/13/2023 12:00:00 PM
- Archive Date
- 10/16/2023
- Point of Contact
- Walida Moore-Saintil, Contracting Specialist, Phone: (813) 796-3457
- E-Mail Address
-
Walida.MooreSaintil@va.gov
(Walida.MooreSaintil@va.gov)
- Awardee
- null
- Description
- SPECIAL NOTICE: INTENT TO AWARD FY24: Data Innovations System Software Services SPECIAL NOTICE. THIS IS NOT A REQUEST FOR COMPETITIVE PROPOSALS The Department of Veterans' Affairs, James A. Haley Veterans Administration Medical Center (JAHVAMC), 13000 Bruce B. Downs Blvd., Tampa, Florida, intends to award an Instrument Manager (IM) middleware software contract with Data Innovations (DI), LLC., the proprietary service provider for the Data Innovations System Software Services. Period of performance is 10/13/2023 - 9/30/2028. SCOPE OF WORK: The contractor shall be responsible for the following: a. Support requests may be initiated via phone, email, or Customer Web Portal (CWP) access. b. Non-emergency support shall be available Monday through Friday, excluding holidays during 9 AM 8 PM EST/EDT. c. Emergency support shall be available 24 hours/day, 7 days/week, 365 days/year. An emergency support request will be logged only on the Production Instrument Manager system when a portion has become non-operative and is affecting a critical laboratory function. d. Maintenance and support shall include, but not limited to the following: Availability of patches, updates, enhancements, and new versions of the software covered. Access to the Driver Download web page for updated and new drivers. Access to upload error documentation. Access to the Language Locale web page for updated and new language locale. Individual username and password access to Customer Web Portal (CWP): o Allows creation and tracking of support requests. o Includes Knowledge Base. Opportunity to join any of the email notification services. Part replacement for servers. Support for Instrument Manager (IM) software interface between Vista and newly implemented instruments: To include technical assistance/support for initial interface and driver setup configurations to ensure fully successful connectivity. Consulting services. Training. Future sites may be added, as indicated. NAICS: This requirement will be classified under NAICS code 513210 with a size standard of $47.0M. No solicitation document is available. This Special Notice will close on 10/13/2023, at 3:00 PM, Eastern Standard Time. Send all questions via e-mail to Walida.MooreSaintil@va.gov , with the subject of Data Innovations System Software Services. DISCLAIMER: This Request for Information (RFI) is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/6be96f5851cb47ffaf6f2eef91602f21/view)
- Record
- SN06857905-F 20231014/231012230047 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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