SAMDaily.us | SNOTE | 99 | Digital Customer Care

SAMDAILY.US - ISSUE OF DECEMBER 22, 2024 SAM #8426
SPECIAL NOTICE

99 -- Digital Customer Care

Notice Date: 12/20/2024 6:32:04 AM
Notice Type: Special Notice
Contracting Office: FSA ACQUISITIONS OFFICE WASHINGTON DC 20002 USA
ZIP Code: 20002
Response Due: 12/29/2025 9:00:00 PM
Archive Date: 01/14/2026
Point of Contact: Young Choi
E-Mail Address: Young.Choi@ed.gov
(Young.Choi@ed.gov)
Description: This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC. Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) � Partner Connect, and other enabling technology.
Web Link: SAM.gov Permalink
(https://sam.gov/opp/a079f00aaabf4fa787520e22cbaf25a4/view)
Place of Performance: Address: USA; Country: USA
Record: SN07298796-F 20241222/241220230112 (samdaily.us)
Source: SAM.gov Link to This Notice
(may not be valid after Archive Date)

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