Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF DECEMBER 22, 2024 SAM #8426
SOURCES SOUGHT

J -- Service Plan for ScriptPro Robotic Prescription Dispensing System (Pharmacy/Jackson)

Notice Date

12/20/2024 10:24:03 AM
 

Notice Type

Sources Sought
 

NAICS

811210 —
 

Contracting Office

256-NETWORK CONTRACT OFFICE 16 (36C256) RIDGELAND MS 39157 USA
 

ZIP Code

39157
 

Solicitation Number

36C25625Q0304
 

Response Due

12/27/2024 12:00:00 PM
 

Archive Date

02/25/2025
 

Point of Contact

REGGIE CLARK, Contracting Officer, Phone: 601-206-7054
 

E-Mail Address

reginald.clark@va.gov
(reginald.clark@va.gov)
 

Awardee

null
 

Description

Department of Veterans Affairs Network Contracting Office (NCO) 16 Request For Information (RFI) DISCLAIMER: THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS SYNOPSIS IS NOT A REQUEST FOR QUOTE, PROPOSAL, OR BID. This notice is not a solicitation as defined by FAR 2.101, therefore it shall not be construed as a commitment by the Government to enter into a contract, nor does it restrict the Government to an acquisition approach. All information contained in this Request for Information (RFI) is preliminary as well as subject to amendment and is in no way binding on the Government. Information submitted in response to this notice is voluntary; the Government will not pay for information requested nor will it compensate any respondent for any cost incurred in developing information provided to the Government. The Government is requesting that restrictive or proprietary markings not be used in response to this notice. If a solicitation is released, it will be synopsized in the Federal Contract Opportunities website or GSA. It is the responsibility of the interested parties to monitor these sites for additional information pertaining to this RFI. 1. Title: Cooling Tower Maintenance and Repair Service 2. Purpose: The purpose of this RFI is to identify potential sources which will aid in defining the procurement strategy (e.g., set-aside, sole source, unrestricted) for a solicitation the VA intends on issuing shortly for the following: PERFORMANCE WORK STATEMENT (PWS) ScriptPro Service and Maintenance Contract Part 1 General Information 1. GENERAL: This is a non-personnel services contract to provide ScriptPro Service and Maintenance Contract. This contract will be for a Base Year and Four 1-year Option Periods. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. 1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to fulfill the ScriptPro Service and Maintenance Contract as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. 1.2 Background: This ScriptPro Service and Maintenance Contract is a requirement of the medical center. ScriptPro was the awarded vendor for the Pharmacy Management System. The Contractor must have the capabilities, authorization, and remote support necessary to keep the equipment safe and operational. The contractor shall provide certified personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform ScriptPro Service and Maintenance Contract as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. 1.3 Objectives: The selected ScriptPro service contractor shall provide services, which include: 24/7/365 Help Desk support to address questions and problems on an immediate, real-time basis; on-site field service repair; preventive maintenance; software updates; drug database updates; and ongoing interface maintenance as necessary for the current ScriptPro hardware and software to perform as intended by the manufacturer. 1.4 Scope: ScriptPro Service and Maintenance Contract. Services include 24/7/365 Help Desk support to address questions and problems on an immediate, real-time basis; on-site field service repair; preventive maintenance; software updates; drug database updates; and ongoing interface maintenance as necessary for the current ScriptPro hardware and software to perform as intended by the manufacturer. 1.5 General Information 1.5.1 Hours of Operation: The Contractor is responsible for providing services, 24 hours a day 7 days a week except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. 1.5.2 Place of Performance: The work to be performed under this contract will be performed at G.V. (Sonny) Montgomery VA Medical Center, 1500 E Woodrow Wilson, Jackson, MS 39216, if not performed remotely. 1.5.3 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. The contractor shall be escorted by Pharmacy personnel to all areas of the inpatient and outpatient pharmacy. 1.5.4. Special Qualifications: The Contractor is responsible for ensuring all employees possess and maintain current certifications and training on all equipment listed in this PWS. 1.5.5 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed PART 2 DEFINITIONS & ACRONYMS 2. DEFINITIONS AND ACRONYMS: 2.1. DEFINITIONS: 2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime. 2.1.2. CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government. 2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. 2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement. 2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports. 2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. 2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property. 2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards. 2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance. 2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. 2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor. 2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract. 2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise. 2.2. ACRONYMS: CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit PART 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES 3. GOVERNMENT FURNISHED ITEMS AND SERVICES: 3.1. Services: The Government will not provide any equipment, supplies, or services required to perform the services required in this PWS. PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES 4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: 4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. 4.2. Materials: The Contractor shall provide supplies, equipment, and upgrade needs required to perform work under this contract that are not listed under Section 3 of this PWS. PART 5 SPECIFIC TASKS 5. Specific Tasks: 5.1. Basic Services. The Contractor shall provide Support Services for the products listed below: Item Description Units SP 200/CCC (12 Slot) Robotic Prescription Dispensing System with 12 slot Collating Control Center 2 SP Central Expanded Platform SP Central Expanded Platform (includes 1 SP Central Expanded Server, 1 SP Datapoint) 1 SP Inventory Management Module ScriptPro Inventory Management Module 1 Pharmacy Services Portal ScriptPro Pharmacy Services Portal 1 SP Datapoint Pharmacy Data Terminal 20 SP Printer Pharmacy Printer 13 Notice Board XL Notice Board XL 5 PharmacyPro IPad Mini PharmacyPro iPad mini 4 SP Kiosk Pharmacy Patient Kiosk 2 Script Scanner Paper Prescription Input Scanner 2 Electronic Signature Electronic Signature Device 3 Eyecon Eyecon Model 9420 3 Terminal Emulation/Service/KVM Setup Terminal Emulation/Service/KVM Setup (Initial Device) 1 Terminal KVM Device Add-On Terminal KVM Device Add-On (per device) 20 Rx Paperwork Printer Rx Paperwork Printer 5 Smart Card Scanner Smart Card Scanner 24 Ticket Window Display Ticket Window Display 4 SP Kiosk Stand SP Kiosk Stand 2 Audio Package Speaker Audio Package Speaker 3 Audio Package Setup/System Integration Audio Package Setup/System Integration for Notice Board 1 Electronic Door Locks Electronic Door Locks for Robotic System 2 Robotic Cell Multiplexor Robotic Cell Multiplexor for SPx00 Robots 12 SP Central Communications Module SP Central Communications Module 1 Communications Message Package (6K) Communications Message Package, up to 6,000 Messages/Month ($0.05 per message over 6K) 1 PharmacyPro Mobile Dispense Module PharmacyPro Mobile Dispense Module (per device) 4 Rx Paperwork Printer Barcode Card Rx Paperwork Printer Barcode Card 5 Standard Interface Standard Interface - 1. Vista, 2. Shipping x 3, 3. Eyecon, 4. Rx Paperwork Printer 6 Eyecon Interface Controller Eyecon Interface Controller 2 Virus Protection (Platform System) Virus Protection (Platform System) 1 Full Disk Encryption (per covered Server computer) Full Disk Encryption (per covered Server computer) 2 The Support Term is 12 months (base year) plus four one-year options These Support Services include: 24x7x365 Help Desk support to address questions and problems on an immediate, real-time basis. Diagnosis and issue resolution includes: diagnosis/FboNotice cause problem analysis; defined resolution approach - workaround or fix; instructions to authorized customer representatives regarding actions to be taken to correct, or assists in correcting, the problem; adjustment of software configuration; correction of errors or defects in software programs including sourcing, testing, and implementation of patches and service packs provided by third party software providers; correction of interfaces and reports; documentation of problems, corrections, tests, and resolutions; and quality/training initiatives to increase operator knowledge and decrease the number of reportable incidents On-site field support for diagnostic and repair services to perform necessary service and repairs to ScriptPro equipment to ensure optimum operation and efficiency of the equipment is maintained and that proper functioning of the equipment conforms to ScriptPro's OEM standard specifications. The minimum standard response time for dispatch will be no later than the following workday after notification of equipment malfunction. All parts, labor, and travel to perform service and repairs are included in the monthly support fee Preventive Maintenance, both on-site and remote. On-site preventive maintenance check-ups include scheduled maintenance, inspections, replacement of defective and worn parts, and testing services in accordance with ScriptPro's OEM specifications. Remote PM services include connecting to the system to perform proactive diagnostics, implement software improvements, and performance system analysis. Software updates in accordance with ScriptPro's OEM specifications Drug database updates as required Ongoing interface maintenance TECHNICAL EXHIBIT 1 Performance Requirements Summary The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Performance Objective (The Service required usually a shall statement) Standard Performance Threshold (This is the maximum error rate. It could possibly be Zero deviation from standard ) Method of Surveillance PRS # 1. The Contractor shall provide support necessary to keep products in their intended working condition. The Contractor provided appropriate support for all ScriptPro hardware and software covered under this contract. Zero Deviation Validated Customer Complaint received by COR. PRS # 2 The contractor shall provide parts and integral software necessary to keep products in proper working order. The contractor provided appropriate parts and integral software necessary. All parts and integral software are OEM and approved. Zero Deviation Validated Customer Complaint received by COR The anticipated Small Business Administration (SBA) size standard for the North American Industry Classification System (NAICS) code _811210__________ is _$34M___________ (employees or dollars). 3. Responses Requested: The following questions must be answered in response to this RFI. Answers that are not provided shall be considered non-responsive to the RFI: a. Where are the requested items/equipment manufactured? Vendor must attach documentation of this information to be viewed by the government to be considered as part of the Market Research and responsiveness to this Sources Sought notice b. Are the requested items/equipment manufactured by a Small or Large business? Is the potential vendor in compliance with the Non-Manufacturer Rule (NMR)? Vendor must attach documentation of this to be viewed by the government to be considered as part of the Market Research and responsiveness to this Sources Sought notice c. Is the Vendor an authorized distributor with access to Original Equipment Manufacturer (OEM) parts which may be required in performance of this requirement? The VA does not accept grey market items and therefore the Vendor must attach evidence of this access (Authorized Distributor letter) to be viewed by the government to be considered as part of the Market Research and responsiveness to this Sources Sought notice. d. Name of potential Contractor that possess the capability to fulfill this requirement. Contractors shall also provide the following: Point(s) of contact name: _______________________________________________ Address: ___________________________________________________ Telephone number: ___________________________________________ Email address: _______________________________________________ Company's business size: ________________________________________________ Data Universal Numbering System (DUNS) #: _______________________________ e. Is your company considered a small business concern, SB, SDVOSB, VOSB, HUBZone, or 8A concern, with the requisite __________________ NAICS code? Please provide proof of qualifications. f. Is your company available under any Government Wide Agency Contract (GWAC), General Services Administration (GSA) Schedule, Indefinite Delivery Indefinite Quantity (IDIQ), and/or Blanket Purchase Agreement (BPA)? If so, please identify the contract number for the Government to review as part of this Market Research. 4. Opportunity/Market Pricing: The VA VISN 16 is seeking information from potential vendors on their ability to provide the required items/equipment. THIS IS A SOURCES SOUGHT REQUEST FOR INFORMATION (RFI) ONLY. Small Business Concerns are encouraged to provide responses to this RFI in order to assist the MEDVAMC in determining potential levels of competition and general market pricing available in the industry. Therefore, vendors are requested to submit estimated market research pricing along with their responses to the above. The estimated pricing will be considered when determining the procurement strategy for the forthcoming solicitation. 5. Instructions and Response Guidelines: Questions regarding this RFI shall be submitted no later than 14:00 (CST), December 26, 2023 via email to reginald.clark@va.gov RFI responses are due by 14:00pm (CST), Friday, December 27, 2023; size is limited to 8.5 x 11 inches, 12-point font, with 1-inch margins in Microsoft Word format via email to reginald.clark@va.gov The subject line shall read: ScriptPro Service and Maintenance. NO SOLICITATION EXISTS AT THIS TIME. There is no page limitation on subparagraphs 3(a) - 3(f). Please provide the information you deem relevant in order to respond to the specific inquiries of the RFI. Information provided will be used solely by NCO 16 as Market Research and will not be released outside of the NCO 16 Purchasing and Contract Team. 7. Contact Information: Reggie Clark reginald.clark@va.gov Your response to this notice is greatly appreciated!
 

Web Link

SAM.gov Permalink
(https://sam.gov/opp/9d3f67b55439483a816530b21484e781/view)
 

Place of Performance

Address: Department of Veterans Affairs Veterans Healthcare System of the Ozarks (VHSO) 1100 North College Avenue, Fayetteville 72203, USA

Zip Code: 72203

Country: USA
 

Record

SN07299369-F 20241222/241220230117 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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