Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, MD 21207 Attn:/Rita J. Carter

58 -- TELEPHONE RESPONSE UNITS (TRU'S) POC Rita J. Carter tel: (410) 965-8789 Notice of Intent to place an order against an ADP Schedule Contract. The Social Security Administration (SSA) intends to place an order with Government Micro Resources against their fiscal year 1995 GSA/ADP Schedule Contract. This order will be for the purchase of telephone response units (TRUs) - a TDD network for the deaf. General requirements state that the TRU equipment shall be of the latest design and in current production. The TRU equipment shall be installed, operational and supported in Baltimore, MD. The TRU equipment must be capable of passing through TDD ASCII calls on a 24-hour basis. The proposed TRU equipment must satisfy the following general requirements: Automated call processing system, easy accessibility for TDD users, display language specifically for deaf community, permit easy update and changes by the customer and provide statistical data and printouts of usage reports, prompts and menu options. Technical requirements include: capacity to interface with customer PBX on 800# network, process incoming and outgoing TDD signals, handle multiple callers requesting information simultaneously, provide pre-recorded informational messages, present different menu options, caller to access options using single digit commands, provide script and prompts for TDD users, allow callers to by-pass menu options and transfer to live employee, provide automatic routing, and retrieve pre-recorded messages. Personnel training must be provided on-site for personnel at Baltimore and SSA requires five (5) sets of manufacturer-printed user manuals. The system should include two (2) 486DX computers consisting of - 1.44MB floppy disk drive, printer, keyboard, modem, remote diagnostics, remote administrator; telephone interface cards (4 each), four port; color monitor (2 ea); call processing system software - 8 port software program (2 each); equal access assistive device products - 2 each ultrasilent TDD software and 2 each ultrasilent workstation with dictionary; 2 each system peripherals/ancillary items - 20 minute battery backup; and multi-user services/integration and installation. Government Micro Resources is the only known source capable of providing this product. All responses from responsible sources will be fully considered. As a result of analyzing responses to this synopsis of intent, the contracting officer may determine that a solicitation will be issued. If a solicitation is issued, no additional synopsis will be published. Any such solicitation will be issued to the intended schedule vendor and all firms that respond to this synopsis of intent or otherwise request a copy of the solicitation. Other organizations possessing the required expertise and resources are invited to submit information as to their capabilities, previous relevant experience, pricing data and any other pertinent data within 15 days of this announcement. This is not a request for proposals. Requests for copies of a solicitation will not be honored or acknowledged. The Government does not intend to pay for information received. (0364)

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