45CONS/PKOB, 1201 Minuteman Street, Patrick AFB, FL 32925-3237

70 -- PREMIER COMPREHENSIVE SUPPORT W/CONTACTS SOL F08650-94-R-A090 POC Cynthia Pierce, Contract Negotiator, (407) 494-4392/Selina G. Vik, Contracting Officer, (407) 494-4393. The Air Force intends to negotiate a proposal to procure Microsoft Comprehensive Premier Support from Microsoft Corporation of Redmond, WA for one year on a sole source basis. The requirement is to provide telephonic and remote technical support for all Microsoft products. Problem support will be initiated by telephone, but will also include interaction by electronic file transfer and remote access by support personnel to the subject computer systems. Problem resolution will include software ''patches'' for Microsoft products, pre-release fixes of Microsoft products, and development of system ''work-arounds'' using current software. The service is further required to support interface issues between Microsoft products and other manufacturer's hardware and software, including systems from Hewlett-Packard, Sun Microsystems, Digital Equipment Corporation (DEC), Diamond Flower Incorporated (DFI), and Government Technical Information Systems (GTSI). This support will be provided 24 hours a day, 7 days a week. A Technical Account Manager will be assigned by the provider to coordinate all incidents and resolutions, and to provide continuity in solving system problems and design issues. It will authorize 6 (4 basic + 2 additional) personnel for unlimited problem solution support for the following categories of Microsoft products: all desktop applications (including Word, Excel, PowerPoint, Mail, FoxPro, Access, etc.), all operating systems and hardware (including Windows for Workgroups, DOS, and Mouse), all development products (including Windows SDK, C/C++, Visual C++, Visual Basic), and all advanced systems (including Windows NT, Advanced Server, SQL Server, mail systems, and gateways). FOB Destination to Patrick AFB, FL. Authority for this procurement is 10 USC 2304 (c)(1) as implemented by FAR 6.302-1(a) 2(ii). Delivery required 60 days ARO. Replies to this synopsis must be received within 15 days from the date of publication. Firms must submit a capabilities statement, to include detailed technical literature that demonstrates the ability to meet the above requirement. The response should be sufficient to permit agency analysis to establish bonafide capability to meet these requirements. See numbered Note 22. (0004)

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