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COMMERCE BUSINESS DAILY ISSUE OF JANUARY 10,1995 PSA#1259U.S. Securities & Exchange Commission, 6432 General Green Way,
Alexandria, Va 22312 70 -- STRATA-COM PLUS + MAINTENANCE SOL SECHQ1-95-M-0310 POC Vernessa
Younger, Contract Specialist, (202)942-4999, James L. Vandecar,
Contracting Officer, (202)942-8640. Telephone Assistance: Telephone
assistance is required 24 hours a day, 7 days per week, including
holidays, with a guaranteed response time of 1 hour from the time the
call is received. Personal Account Support: Account support is required
from Senior Engineers familiar with our networking applications. This
support must be provided on-line to assist in resolving any
configuration, technical, or performance issues with our StrataCom
network. These engineers must have the capability of dialing into our
network and performing diagnostic checks and be empowered to work with
the appropriate parties to coordinate a speedy resolution to our
problem. This support is required 8:00am through 5:00pm local time with
backup personal able to answer question during all other times.
Automated On-line Help: Some form of software releases and revisions,
technical how-to tips, specific topic search capability, and updates
containing details about all known software, hardware andccess to all
bug-fixes and minor software and firmware releases. This data should be
available for downloading as we desire. Hardware Support: Support is
required to provide shipment of replacement units within 24 hours for
any of our StrataCom hardware. Technical Updates; Support is required
that will provide upon our request, copies of all the latest
documentation covering our StrataCom network operations, as well as,
quarterly technical bulletins summarizing information about bug fixes,
software releases, and common customer questions and answers. Network
Planning Support; Support is required to assist in the planning and
execution of hardware, software, and firmware updates to our network.
In addition, the vendor must provide a yearly audit of our account
activity and provide a report on any outstanding technical issues. This
audit must provide a recommendation of ways for us to increase overall
network efficiency. See Numbered Note(s): 22. (0006) Loren Data Corp. http://www.ld.com (SYN# 0154 19950109\70-0005.SOL)
70 - General Purpose ADP Equipment Software, Supplies and Support Eq. Index Page
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