Services Purchasing, U.S. Postal Service, 475 L'Enfant Plaza West SW, Room 4541, Washington, DC 20260-6236

A -- A-CUSTOMER SATISFACTION INDEX (CSI)SURVEY SOL SOL 95CSI POC Gail P. Felder, Contracting Officer, 202/268-4833. In April 1990, the U.S. Postal Service (USPS) awarded a contract to Opinion Research Corporation (ORC) to develop and implement the Customer Satisfaction Index (CSI) Survey System. The purpose of the CSI is to measure customer satisfaction in 170 metropolitan areas, generate quarterly reports, and provide diagnostic information from Postal Service customers to help improve service. This contract will expire at the end of Postal Fiscal Year 1995, that is, on September 15, 1995. The Postal Service wants to continue this system with some modification appropriate to meet the goals of the evolving organization. To accomplish this goal, the contractor shall conduct research and development to modify the questionnaire, develop sampling plans, design analysis plans and report formats, and continue this important system. The complete specifications will be in the Statement of Work (SOW). It is anticipated that the Solicitation Package will be availabe at the end of January 1995. Interested parties should submit a letter of interest to the address above. (0006)

Loren Data Corp. http://www.ld.com (SYN# 0005 19950109\A-0005.SOL)