Directorate of Contracting, Contracting Division, ATTN: SDSTO-KC, Tobyhanna Army Depot, 11 Hap Arnold Boulevard, Tobyhanna, PA 18466-5100

70 -- HELP DESK AUTOMATION SYSTEM SOFTWARE, DOCUMENTATION, INSTALLATION, FORMAL TRAINING, AND SUPPORT/MAINTENANCE SERVICES SOL DAAC71-95-R-0011 DUE 030995 POC Joyce K. Bednar, Contracting Officer, telephone: (717)895-6369 Marion Pickenheim, Contract Negotiator, telephone: (717)895-6627. description: supply all software and services necessary for the installation of a fully operational help desk automation system customized to the needs of Tobyhanna Army Depot -- Software System must be compatible with the depot's enterprise-wide network which utilizes TCP/IP on an Ethernet LAN, consisting of servers, minicomputers, and PCs -- the network operating system is Banyan Vines and all client PCs are 486s' Set-Up with Microsoft Windows 3.1 -- Word Perfect Office 4.0 is used as the main form of electronic mail delivery with outside messages sent/received via an SMTP gateway -- system shall run in a client-server configuration and allow multiple clients to access the data base at one time and shall store all data in a standard SQL data base -- software features: call management, problem tracking, call/problem routing and escalation, report generation, diagnostic assistance, inventory, utilities, and some misc issues -- technical documentation -- thirty day acceptance testing -- formal training on-site for a minimum of two days for four people -- delivery within 45 days after date of award -- software maintenance and support services for an initial period of twelve months with an option for up to four additional twelve month periods -- FOB destination Tobyhanna Army Depot, Tobyhanna, PA -- DAAC71-95-R-0011 applies -- estimated issue/close dates are on or after 07 Feb95/09 Mar 95 -- exact dates will be established in the solicitation based upon when it is actually issued -- all responsible sources may submit a proposal which shall be considered -- although this action is not a set-a-side, firms are requested to identify their business size when requesting the solicitation; SIC 7371/$18 million. (0020)

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