U.S. Department of Education, GCS/Branch B/Section 4, 7th & D Streets, W.W. Washington, D.C. 20202-4844

D -- FEDERAL DIRECT STUDENT LOAN SERVICING SUBSYSTEM SOL RFP-95-019 DUE 030195 POC Roscoe Price 202-260-9982 Mike Holland 202-260-9981. D - Notice of Presolicitation Conference. The U.S. Department of Education (ED) seeks potential offeror attendance at one to two (2) Presolicitation Conferences. A conference will be held in Washington, D.C. on Wednesday, March 1, 1995 at 1:30 pm, at the Raddison Barcelo Hotel, (202) 293-3100, 2121 P Street, NW, Washington, D.C. 20202. An additional conference will be held in Dallas, TX on Friday, March 3, 1995 at 9:00 am, at the Hyatt Regency DRW Hotel, (214) 453-1234, International Parkway, Dallas, TX 75261. ED seeks to acquire Direct Loan servicing support services for the William D. Ford Direct Loan Program. The Department anticipates awarding multiple contracts to support Direct Loan servicing. Direct Loan servicers will provide support required to service Direct borrowers, including automated data processing (ADP) and manual operations. Direct Loan servicing contractors will modify their existing loan servicing systems, or develop loan servicing systems to provide all services, hardware, software, and personnel necessary to operate the system and service Direct Loans effectively. Direct Loan Servicing contractors will maintain borrower data, exchange data with the Direct Loan Central Database, issue various forms, letters and disclosures, calculate interest on borrower accounts, bill Direct Loan borrowers, process borrower remittances, collect on delinquent loans, resolve borrower complaints, administer deferments and forbearances, process returned mail, perform skip-tracing, report to credit bureaus, and perform customer service activities. In addition to significant ADP resources and labor intensive customer support service, the Direct Loan Servicing contractors will provide such services as clerical support, training, quality assurance/quality contral (QA/QC), security, and configruation management (CM). Potential offerors are invited to review the Draft Work Statement in order ot have a more complete understanding of the Direct Loan Servicing requirements. The Draft Work Statement and selected Draft RFP sections will be available through the ED Bulletin Board on or about February 7, 1995. Printed copies are not available. There are no pre-registration requirements or user charges (except for long distance telephone costs). The ED Bulletin Board number is (202) 260-9950. There ar four 2400 bps modems with settings of 8 data bits, 1 stop bit, no parity. To log on the bulletin board enter First Name, Last Name, Location, and Password (New users will create a password when logging on for the first time). After logging on: (1) proceed to the Main Menu; (2) on the BBS Main Menu press the letter corresponding on Loan Servicing Subsystem; (3) select the letter corresponding to the file you wish to downloan; (4) select a download protocol (Xmodem, Zmodem, etc.) for the BBS and begin transferring automatically. The Draft Statement of Work is in WordPerfect 5.1 format and is a compressed file (PKZip). After downloading, uncompress with PKUnzip which is available on BBS. Type PKUnzip ''(Filename).zip'' to uncompress the file. EDUsers can connect to FedWorld by phone (703) 321-8020 or by Internet (See below). On FedWorld, ED Board is BBS number 110. Users can access it from the TOP-level FedWorld Menu by entering UDD110 (enter). Internet: Users can connect to ED Board at FedWorld via Internet to Telnet at fedworld.gov. Written comments should be submitted to the above address no later than March 17, 1995. Written comments/questions may also be faxed to the attention of Roscoe Price and Mike Holland at (202) 708-9964. THIS IS NOT A SYNOPSIS OF A SOLICITATION. A solicitation synopsis will be published at a later date at which time potential offerors may request a copy of the actual solicitation. requests to be placed on the mailing list for the solictaton, RFP-9509=019, may be directed to LaTonya Simpson by telephone (202) 708-6498. (0044)

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