U.S. Department of Education, GCS, Application Control Center, GSA Bldg, ROB, Room 3633, 7th & D Streets, SW, Washington, D.C. 20202

D -- WILLIAM D FORD DIRECT LOAN SERVICING SUBSYSTEM SOL RFP-95-019 DUE 051595 POC LaTonya Simpson 202-708-6498 Michael Holland. D - ED seeks to acquire Direct Loan servicing support services for the William D Ford Direct Loan Program. The Department anticipates awarding multiple contracts to support Direct Loan servicing. Direct Loan servicers will provide suppport required to service Direct Loan borrowers, including automated data processing (ADP) and manual operations. Direct Loan servicing contractors will modify their existing loan servicing systems, or develop loan servicing systems to provide all services, hardware, software, and personnel necessary to operate the system and service Direct Loans effectively. Direct Loan Servicing contractors will maintain borrowers data, exchange data with the Direct Loan Central Database, issue various forms, letters and disclosures, calculate interest on borrowers accounts, bill Direct Loan borrowers, process borrowers remittances, collect on delinquent loans, resovle borrowers compliants, administer deferments and brobearances, process returned mail, perform skip-tracing, report to credit bureaus, and perform customer service activities. In addition to significant ADP resources and labor intensive customer support service, the Direct Loan Servicing contractors will provide such services as clerical support, training, quality assurance/quality control (QA/QC), security, and configuration management (CM). Anticipated issue date of Request for Proposal (RFP) is 3/30/95 and anticipated closing date is 5/15/95. All responsible sources may submit a proposal. Request for copies of RFP-95-019 may be made by telephone, mail, telegram, or in person. All requests shall reference RFP-95-019 and title of RFP ( William D Ford Direct Loan Servicing Subsystem). Telephone requests may be placed at (202 708-6498. Mail or telegram requests shall be sent to the above address. Potential offerors are invited to review the Draft Work Statement in order to have a more complete understanding of the Direct Loan Servicing requirements. The Draft Work Statement and selected Draft RFP sections will be available through the ED Bulletin Board. Printed copies are not available. The EDBoard electronic bulletin board number (202) 260-9950. There ar no pre-registration requirements or user charges (except for long distrance telephone costs). There are four 14,400 bps modems with settings of 8 data bits, 1 stop bit, no parity. To log on the bulletin board enter First Name, Last Name, Location, and Password (New users will create a password when logging on for the first time). After logging on: (1) proceed to the Main Menu; (2) on the BBS Main Menu press the letter corresponding to procurement you are interested in; (3) Enter ''D'' to download a file; (4) enter filename corresponding to the file you wish to download; (5) select a download protocol (Xmodem, Zmodem, etc); (6) the BBS will prompt you to activate your file transfer software (''awaiting start signal''). Some files are compressed into a file with extension ''.zip''. After downloading, decompress using PKUnzip utility program which is available on BBS. Enter ''PKUnzip (Filename).zip'' to decompress the file. Internet: Users can connect to ED Board at via Telnet at fedworld.gov. On FedWorl, ED Board is Gateway BBS numer 110. Users can access it from the TOP-Level FedWorld Menu by entering UDD110 (enter). Please refer to the readme text file for detailed information on available files. (0073)

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