U.S. CONSUMER PRODUCT SAFETY COMM, DIVISION OF PROCUREMENT SERVICES, WASHINGTON, DC 20207-9932

G -- OPERATION OF CPSC'S CONSUMER TELEPHONE HOTLINE SOL CPSC-P-95-0012 DUE 042195 POC Contract Specialist, Peter J. Nerret, (301) 504-0444/1150 The U.S. Consumer Product Safety Commission (CPSC) is seeking only qualified firms under the United States Small Business Administration's 8(a) program to manage and operate the CPSC Consumer Telephone Hotline. The Hotline enables the CPSC to provide information to callers about recalled products, banned products, product safety information; and to allow consumers to report safety-related incidents, injuries and deaths associated with consumer products to the CPSC. The Hotline has 24 incoming telephone lines to an automated answering system, with twelve lines going to Hotline staff; a TTY for the hearing or speech impaired and eight work stations. The Hotline automated equipment handles routine calls, and provides recorded information about product recalls and safety recommendations. The Hotline staff's time is focused on important complaint-taking functions that require attention to elicit facts and information useful to the CPSC. Based on information gathered during telephone interviews with consumers that call in, a Consumer Product Incident Report is completed and forwarded to agency technical experts. The Hotline staff also monitors and administers a fax-on-demand system coordinated with the Hotline operation, and provides related information services. The CPSC is seeking 8(a) organizations with demonstrated experience or ability to operate a hotline service. Any 8(a) firm that wishes to be considered for this requirement must respond with a written capabilities statement which includes the company's technical expertise, and their demonstrated experience or ability and qualifications. Responses to this synopsis must be received no later than close of business 04/21/95. This is not a request for proposal. No telephone requests will be accepted. (0101)

Loren Data Corp. http://www.ld.com (SYN# 0041 19950412\G-0001.SOL)