National Institute of Standards and Technology, Acquisition and Assistance Division, Building 301, Room Bll7, Gaithersburg, MD 20899

70 -- MAINTENANCE AND/OR REPAIR OF SUN EQUIPMENT AND SOFTWARE SUPPORT SOL 52SBNB5C8505 POC Shirley Shoemaker, Contract Specialist, (301) 975-6339, Ruth Maris The National Institute of Standards and Technology (NIST) has a requirement for the procurement of hardware maintenance and software support for SUN Microsystems Incorporated's computer systems and Third Party peripherals. NIST owns an estimated 500 Sun systems and many third party peripherals for these systems to be maintained. There are at least one of every model Sparc system that SUN has manufactured (4/15 through 2000), along with some older model three's. The hardware maintenance shall include the capability of dial-in remote diagnostic for hardware problems. All parts used shall be within 90 days of SUN's latest Engineering Change Orders (ECO's) and Field Change Orders (FCO's). The hardware maintenance shall be provided either at NIST or at the contractor's facility and include options for the following: 1) full-service (remedial) maintenance with two- hour, four-hour or next day response times with all parts, labor, travel, ECO's and FCO's included; 2) next day on-call maintenance on a time and material basis (parts and labor); 3) depot repair on a time and material basis (parts and labor); 4) customer- assisted return maintenance (SWAP) on a material basis with parts delivered the next day; 5) refurbishment/factory overhaul on a time and material basis, and 6) if needed, preventive maintenance on a time and material basis. The contractor shall also be responsible for some Third Party peripheral maintenance. The software maintenance shall include the enhancement, patches and maintenance releases for all SUN software, including the fees for licensing for use on each system. The SUN reported bugs and fixes shall be available to NIST by either dial-in or Internet connection. The contractor shall provide a license for SunSolve CD and Online. The contractor shall have a call-in and an Internet connection for reporting of bugs. The contractor shall respond immediately for urgent errors, two-hours for serious errors and within four hours for non-critical errors. These priorities are to be defined by NIST. The hardware maintenance and software support shall be required for a Base Period of one- year with options to renew for four additional one-year periods. There is also a requirement that the government reserves the right to add and/or delete hardware maintenance and/or software support throughout the life of the contract for similar and/or like systems. Proposals shall be evaluated for technical expertise and experience, ability to provide the required hardware maintenance and/or software support, understanding the requirement, and price. Multiple awards shall be considered. The Standard Industrial Code is 7378 for this procurement action. All responsible sources may submit a proposal which will be considered. Requests for the solicitation may be requested by mail at the above address or via FAX number 301-963-7732. Telephone requests will not be honored. It is anticipated that release of the solicitation will be early June 1995. It is also anticipated that a Pre-proposal Conference and site-visit shall be held within two weeks of issuance of the solicitation to discuss issues and for site inspections at no cost to the government. (0125)

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