DynCorp I&ET, US EPA Wash Telecom Center (MC3707), 401 M Street SW, Washington, DC 20460, Attn: Sandy Reid/Steve McGuckin

58 -- TELECOMMUNICATIONS EQUIPMENT Sol 9501.322. POC Fax to Sandy Reid 202/260-7869. DynCorp Engineering & Information Technologies (I&ET), under contract to the U.S. Environmental Protection Agency (EPA), contract no. 68-W2-0013 requests information on Automated Call Distribution (ACD) systems that will meet the following requirements: 1) Operate with ISDN (PRI and/or BRI) in a Centrex environment; 2) Provide flashook transfer (allow callers to transfer outside of ACD; 3) Support a minimum of 30 agents and 6 groups/supervisors; 4) Allow for modular growth to support a maximum of 500 agents and 50 groups/supervisors; 5) Support agents at remote locations from a single system; 6) Provide standard ACD capabilities, including routing callers to least-busy agent, furnishing multiple announcements per group, and generating real-time statistics and historical reports; 7) Provide workforce management to create and forecast agent schedules based on call volume; 8) Use caller ID to retrieve and display incoming caller information on agent's PC monitor; 9) Allow agents to transfer callers and data to other agents. The anticipated RFI issue date is July 27, 1995. All responsible sources shall be considered. All requests for this RFI must be in writing. (191)

Loren Data Corp. http://www.ld.com (SYN# 0541 19950711\58-0017.SOL)