U.S. Equal Employment Opportunity Commission, Procurement Management Division, 1801 L. Street, N.W., Room 2505, Washington, DC 20507

D -- NOVELL SUPPORT SERVICES SOL RFP 96-03 DUE 091595 POC Contact Lachon N. Raiford, Contract Specialist, 202/663-4220, Cynthia R. Bond, Contracting Officer, 202/663-4270 This requirement shall provide EEOC Information Resource Management Services (IRMS) staff with direct access to senior Novell support engineers. The services to be provided include: Account Management, support 24 hours a day, 7 days a week, priority access, access to premium support engineers, Network Support Encyclopedia Professional Volume (NSEPro) on CD-ROM, and Proactive Technical Information Service. The service shall be comprehensive to include all product groups using 6 customer contacts and having unlimited support credits. Software included is: all software in the PerfectOffice suite (WordPerfect, Quattro Pro, Presentations, and Envoy); all software in the GroupWare category to include GroupWise (all components), Informs, SoftSolutions, and MHS; and all connectivity and communication. The period of performance will be from October 1, 1995 through September 30, 1996. The proposed contract action is for services which the Government intends to solicit and negotiate with only one source. See Numbered Note 22. (0212)

Loren Data Corp. http://www.ld.com (SYN# 0021 19950801\D-0004.SOL)