U.S. Environmental Protection Agency, Contracts Management Division, Cincinnati, OH 45268-7001

R -- EPA SAFE DRINKING WATER HOTLINE SOL C500264T1 DUE 091595 POC Contact Point, Donna Zeher, (513)366-2114 The Environmental Protection Agency has a Hotline Information Service which supports the Office Of Ground Water and Drinking Water (OGWDW) and the Office Of Science and Technology (OST). The operation is comprised of the following basic elements: receiving, processing and responding to information requests; receiving and processing document requests; maintaining reference materials (including a Folioviews InfoBase System) as a resource for responding to information requests; requests via a toll free telephone number and Internet, providing EPA with detailed information about Hotline customers and their concerns and preparing written documents used to communicate with Hotline customers. The Hotline is expected to respond to 50,000 to 70,000 information requests per year regarding the regulations, guidance and programs embraced by the Safe Drinking Water Act. Hours of Operation are 9:00 am to 5:30 pm EST, Monday through Friday except for Federal Holidays. Approriate responses shall include providing courteous, accurate, and approriate answers based on the information provided by the EPA, making approriate referrals, document ordering, and or preparing and disseminating written responses. The majority of the work will be performed telephonically. The principal technical customers are the regulated community and the groups that support them. Calls from the public are a significant share of the Hotline. The contractor shall provided trained personnel, office equipment and facilities. The facilities must be located within the Washington D.C. metropolitan area and have acess to the FTS 2000 telephone service. The contractor shall provide a wide range of detailed subject matter expertise, quickly assimilate new information and process all requests in a timely manner. The procurement will utilize a FIXED PRICE PERFORMANCE BASED CONTRACTING APPROACH. The service will be processed under full and open competition in accordance with FAR 6.1. The base period will be for 12 months and two 12 month options are anticipated. IF YOU REQUESTED A COPY OF THE DRAFT DOCUMENTS; YOU WILL NOT AUTOMATICALLY RECEIVE THE RFP. ALL OFFERORS MUST SUBMIT A REQUEST FOR THE SOLICITATION in writing. All responsible sources may submit a proposal which will be considered by the agency. Sorry no telephone requests will be honored. Requests by facsimile should be sent to (513) 366-2004. (0229)

Loren Data Corp. http://www.ld.com (SYN# 0060 19950818\R-0002.SOL)