DHHS/PHS/FDA/Office of Contracts and Grants, ADP Contract Branch, HFA-511, 5600 Fishers Lane, Rockville, Maryland, 20857

D -- TRAINING RESOURCES, USER SERVICES, AND TECHNOLOGY (TRUST) SUPPORT FOR FDA SOL 223-96-5590 DUE 121595 POC Contact, Contract Specialist, Dennis Hunt, (301) 443-2597, Contracting Officer, James Cooper, (301) 443-2597 This acquisition is for Training Resources, User Services, and Technology (TRUST) support for FDA information systems. TRUST will support FDA Centers/Offices/Field locations nationwide. These services will support a range of activities in the three major elements of TRUST: ADP Training Resource Services, User Services, and Technology support. ADP Training Resource Services include: instructional training programs for Strategic Information Systems, commercial-off-the-shelf (COTS) and Government-off-the-shelf (GOTS) applications and Custom programs; requirements analyses for current and future FDA programs; develop training materials/documentation; training for the user community, using on-site FDA personnel, commercial training resources and other resources (as appropriate) in the areas relating to hardware, software, and custom application systems; and establish, support and maintain Learning Resource Center(s) (LRCs). User Services include: user services for on-site and remote activities in the areas of customer service and support services for end users; establish, support and maintain network management activities; establish and manage Help Desk and/or Hotline services; maintenance services; analyzing trends; and support for organizations that provide end user services. Technology support includes: support Agency activities related to global connectivity with the international communities and support the establishment of partnerships with external Agency organizations; support the Agency's infrastructure and plans for development, implementation, and migration to the Information Systems Architecture (ISA); develop and implement Executive Information Systems (EIS); and support special Agency-level programs. The FDA hardware and software environment consists of the following: Hardware/Operating systems - DEC VAX/VMS, IBM Mainframe/MVS; LAN Servers: VAX, PC, PC/UNIX; Personal Computers: DOS and Windows, Macintosh, UNIX; Database Management Systems - ADAbase, Clipper, DBase III & IV, FOX, Model 204, ORACLE, Paradox, RBase; Programming Languages - BASIC, C, COBOL, FORTRAN, Natural, SQL Forms; Network Protocols - 3COM, Appletalk, DECNet, IPX, LAD, LAST, LAT, LAVC, OSI, SNA, TCP/IP, VINES, XNS; Electronic Mail - All-in-1, Banyan, Pathworks, PROFS, VAXmail, Wordperfect Office. An Indefinite Quantity/Cost Plus Fixed Fee contract will be awarded to provide support for a period of seven years. A preproposal conference is planned for November 8, 1995. Details concerning the conference will be included in the solicitation. Written requests for the solicitation should be mailed to the above address or transmitted by FAX to Dennis Hunt on (301) 443-3651. Telephonic requests will not be accepted. All responsible sources may submit an offer which will be considered. (0233)

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