NASA Headquarters, Acquisition Division, Washington, DC 20546 Attn:HWC/Diane Frazier

70 -- COTS CORRESPONDENCE ACTION TRACKING SOFTWARE/SYSTEMS POC Diane Frazier tel: The National Aeronautics and Space Administration is requesting information pertaining to a COTS (Commercial-Off-the-Shelf) correspondence action tracking software/system commercially available as of this date. The desired correspondence action tracking software will have 'out of the box' capability for dispatching correspondence related actions to the appropriate parties for resolution. The software will track actions generated by written correspondence, phone calls and any other means of communication that require action. Information is requested on software packages having the following characteristics: 1. Basic Information Tracked - Users require the ability to track the following information on a given action. Fields include: Identification and file number of action, Action Officer, priority, organization that created the action, organization responsible for action, date written, date received, date due, date closed and date completed, description and status. 2. Tracking Capability - Users will be allowed to create, update, delete, close, assign/reassign an action to an organization or individual and track that action through updating and completion. Tracking requirements include status while work is in progress, keeping action histories for reference, and allowing for multiple assignments and re-assignments. The application must allow the user to associate a document with an action. 3. Text Search/Ad Hoc Query capability - The ability to easily retrieve actions on ad hoc basis both currently in progress and archived is imperative. Actions should be retrievable by searching on any fields with single or multiple entries. Date ranges and Boolean constructs must be allowed in search criteria (e.g., all actions with ''Space Station'' or ''Alpha'' in the title; all actions that are assigned to Smith or Jones.) It would be desirable to save search criteria with a given name for repeated use. 4. Reports/Output - Reports should provide a variety of summary and statistic formats including a single page cover sheet. Ad hoc reporting capabilities are required. The user must be able to direct output for adhoc queries or reports to screen, file or printer. 5. Security - The system's security must include automatic transaction logging, time stamps applied to all status records and password protection. Access for an action must be restricted to the creator and actionees making it visible only to the users 'involved' in the action. The ability to modify fields originally filled by the creator should be restricted to the creator. 6. Interface - The software's user interface must adhere to the interface standards for Microsoft Windows and Apple Mac OS. Users should receive notification of new actions without having to launch or login to the system (e.g. mail messages generated for new action). 7. Platform/Operating System - The application must operate cross-platform in Microsoft Windows and Apple Mac OS and provide the same functionality and user interface on both platforms. 8. Software Installation and Maintenance - The software product must be server based with minimal software installed on workstations and require minimal maintenance. Information regarding installation, user training, updates to software, technical support, and related documentation should be provided by the vendor. It is highly desirable that the system have an automated import capability to allow for transfer of data from legacy systems. 9. Architecture - System architecture must be client/server using TCP/IP and accessible using SQL. Local and network printers must be supported. If electronic mail is used for external notification, the software must be compatible running in a MIME/SMTP server environment with POP3/IMAP2 clients. E-Mail clients are hosted on both PC Windows machines and Macintoshes. 10. Number of Users - The software product will be required to support 100 concurrent users and at least 300 user accounts. Please include with your response any existing system documentation or literature and references for two current external users of your products whom we may contact. This is a request for information only and should not be construed as a commitment by the Government to enter into a contract for the above described COTS software. Responses must include technical specifications and available commercial catalog pricing information. Responses may be submitted by fax to (202) 358-3080, via internet at dfrazier@proc.hq.nasa.gov, or by mail to the Contracting Officer listed above at Mail Code HWJ. NO TELEPHONE CALLS WILL BE ACCEPTED. Responses must be submitted no later than September 8, 1995. (0235)

Loren Data Corp. http://www.ld.com (SYN# 0252 19950824\70-0008.SOL)