Director, U.S. Army Engineer Waterways Experiment Station, ATTN: CEWES-CT-C, 3909 Halls Ferry Road, Vicksburg, MS 39180- 6199

J -- NOVELL PREMIUM SERVICE POC MALLORIE O. IRWIN, 601-634-4116 The USAE Waterways Experiment Station (WES) intends to place an order with Novell Inc. for their comprehensive Premium Service Core Program to support and maintain WES' Electronic Information Exchange Platform consisting of Novell's Groupware Products, Network Operating System Products, and Novell Desktop Products. Characteristics of Required Support for the Electronic Information Exchange: 1. Seven days a week, 24 hours a day, reachable by 800 number. 2. Comprehensive support of Novell's Groupware Products, Network Operating System Products, and Novell Desktop Products to include but not limited to: a. Novell Groupwise: Installation, clients, administration, and gateways for UNIX, DOS/WINDOWS and OS/2. b. Novell Netware 3.11 and Netware 4.1: Installation and administration for server installation, other LAN OS's (i.e. Windows NT and BANYAN). c. PerfectOffice: Installation, utilization, administration for server installation, integration with Groupwise. d. WordPerfect Wordprocessor 5.1, 5.2, 6.0 and 6.1: installation, utilization, and interaction with groupwise. 3. Must provide direct phone access to Novell Technical Support Personnel, with trouble ticket escalation to software developers as required. Software Developers must be available to Novell Technical support personnel and directly to the government. 4. Unlimited number of phone calls. 5. A minimum of six POC's. 6. An account representative to manage open calls and report on their status monthly. 7. Must be able to have a Novell on-site support engineer come to our site, available as required for an additional fee. 8. Must include subscription to Novell Support Encyclopedia Professional. Since Novell, Inc. is the developer of these proprietary software products, they are the only source capable of providing the comprehensive technical expertise required to maintain the aforementioned Novell products. A direct pipeline to the highest level of technical support is essential in maintaining WES' Electronic Mail-Enabled Format and Document Routing in a Heterogeneous Computing Environment project. Only Novell, Inc. offers a full spectrum service encompassing administration, installation, client support, an interaction of these in a LAN environment. Any inquiries must be recieved within fifteen (15) days from date of publication of this notice. Synopsis published for information purposes only. Solicitation documents not available. (0255)

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