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COMMERCE BUSINESS DAILY ISSUE OF OCTOBER 17,1995 PSA#1453Department of the Treasury (DY), Internal Revenue Service 6009 Oxon
Hill Rd. 7th Fl. Constellation Centre Oxon Hill, Md. 20745 58 -- PREDICTIVE DIALER SOL IRPD POC Veronica Rozier, Contract
Specialist 202-283-1455 Denise McAbee, Contracting Officer
202-283-1296. The Internal Revenue Service (IRS) is seeking industry
information for predictive dialer systems already available in the
marketplace. Information is need for predictive dialer systems,
components, and devices capable of automating and controlling the
scheduling, routing and placement of large volumes of outgoing
telephone calls. The IRS, currently, makes extensive use of Automatic
Call Distribution Systems (ACD) which require significant staff time to
observe, monitor, and direct the placement and rescheduling of
unanswered outgoing calls. The IRS desires to reduce staff time and
increase efficiency through the use of a predictive dialer system
capable of automatically placing and rescheduling calls such that a
call is routed to an IRS employee only when answered by a person at the
other end. A draft Statement of Requirements (SOR) is available, which
explains the existing hardware/software environment and states the IRS
needs (Section 2.0, Predictive Dialer System Requirements). All
interested parties are invited to request a copy of the SOR from the
IRS Contract Specialist at the address stated above. The IRS is seeking
industry responses in the form of systems technical information and,
supplier's capability and qualification statements. Responses to this
notice are to be submitted to the address above by November 13, 1995.
This synopsis is for information and planning purposes only, does not
constitute a solicitation for bids or proposals, and does not
constitute a commitment by the Government to acquire the equipment
and/or related services. (0286) Loren Data Corp. http://www.ld.com (SYN# 0224 19951016\58-0009.SOL)
58 - Communication, Detection and Coherent Radiation Equipment Index Page
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