NORTHERN VIRGINIA SMALL BUSINESS DEVELOPMENT CENTER UPCOMING COURSES SBDC - Creating A Promotional Strategy $25.00, November 7, 1995 Time: 6:30 - 9:30, Northern Virginia SBDC, 4031 University Drive, Fairfax, Virginia. Speaker is Jim Morris of Morris Marketing and Management. This seminar covers how to plan promotional themes and concepts; what materials, devices and controls are effective in measuring and capturing a solid market base; and which elements of a promotional strategy is most beneficial for your business. For more information or registration call (703) 277-7700. SBDC - Winning the Customer Service Challenge FREE, November 8, 1995 Time: 9:30am - 12:30pm., Northern Virginia SBDC, 4031 University Drive, Fairfax, Virginia. This seminar will be instructed by Bell Atlantic's professional training staff. Highlighting in today's competitive environment, the key to being successful will be in providing superior customer service and focusing on how your telephone and the people who use it can become your most powerful business asset. This seminar will demonstrate techniques to enhance your teleprofessionalism, develop a superior customer service attitude and learn proven tips for building customer loyalty. For more information or registration call (703) 277-7700. SBDC - Marketing for Peanuts: Advertising On A Small Business Budget $25.00, November 8, 1995 Time: 6:30 - 9:30, Northern Virginia SBDC, 4031 University Drive, Fairfax, Virginia. This seminar will be instructed by Maggie Croghan, Magnet Incorporated. It will address creative, low cost and effective advertising and marketing techniques. The routine and obvious marketing practices as well as the multilevel, aggressive methods will be explored to determine the best mix for your business marketing success. For more information or registration call (703) 277-7700.

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