Small Business Administration, 409 3rd Street SW, Washington, DC 20416, Washington, DC 20416

58 -- FURNISH AUTO-DIAL SYSTEMS AT SIX SBA FIELD OFFICES IN CONTINENTAL U.S. SOL SBAHQ-95-R-0043. DUE 012296. POC Contract Specialist, Deborah M. Woods, 202-205-7051. Furnish a multiple-operator, software driven general purpose telephone dialing system to be used for collection of delinquent loans and debts owed to the Small Business Administration (SBA). The system should be a commercial, off-the-shelf system, but must include the following functions/capabilities (NOT all-inclusive): (1) Must be compatible with current LAN (Novell) environment; (2) Must provide on-line and remote file transfer capability between the calling system and the Unisys 2200/600 mainframe; (3) Must provide on-line access to the Delinquent Loan Collection System (DLCS) screens; (4) Minimum of 10 telephone lines operating simultaneously; (5) Minimum of 5 operator workstations (4 calling operators and 1 supervisory), expandable to 20 operator and 4 supervisory workstations with a minimum of 4 additional floating operator workstations; (6) Automatic pacing of dialing rate, which can be overridden by supervisory operator; (7) Ability to initiate several different calling campaigns simultaneously; (8) Must provide statistical and productivity reports of call activity; (9) Must have capability for supervisor to listen to a collector's conversation on any call and view the same account the collector is working with on the supervisor's screen; and (10) Provide data backup. (345)

Loren Data Corp. http://www.ld.com (SYN# 0228 19951212\58-0001.SOL)