|
COMMERCE BUSINESS DAILY ISSUE OF DECEMBER 18,1995 PSA#1492Securities and Exchange Commission, 6432 General Green Way, Alexandria,
Va. D -- STRATACOM PLUS+MAINTENANCE SOL SECHQ1-96-C-0271 POC Vernessa
Younger, Contract Specialist, (202)942-4999, James L. Vandecar,
Contracting Officer, (202)942-8640. The SEC intends to award a sole
source contract to Stratacom, Inc., 7165 Columbia Gateway Drive,
Columbia, MD 21046, for the following maintenance services. Telephone
Assistance: Telephone assistance is required 24 hours a day, 7 days per
week, including holidays, with a guaranteed response time of 1 hour
from the time the call is received. Personal Account Support: Account
support is required from Senior Engineers familiar with our networking
applications. This support must be provided on-line to assist in
resolving any configuration, technical, or performance issues with our
StrataCom network. These engineers must have the capability of dialing
into our network and performing diagnostic checks and be empowered to
work with the appropriate parties to coordinate a speedy resolution to
our problem. This support is required 8:00am through 5:00pm local time
with backup personnel able to answer questions during all other times.
Automated On-line Help: Some form of on line help is required to gain
information about software releases and revisions, technical how-to
tips, specific topic search capabit is required 7 day a week, 24 hours
a day includes holidays. Software Support: Support is required to
provide access to all bugs fixes and minor software and firmware
releases. This data should be available for downloading as we desire.
Hardware Support: Support is required to provide shipment of
replacement units within 24 hours for any of our StrataCom hardware.
Technical Updates; Support is required that will provide upon our
request, copies of all the latest documentation covering our StrataCom
network operations, as well as, quarterly technical bulletins
summarizing information about bug fixes, software releases, and common
customer questions and answers. Network Planning Support; Support is
required to assist in the planning and execution of hardware, software,
and firmware updates to our network. In addition, the vendor must
provide a yearly audit of our account activity and provide a report on
any outstanding technical issues. This audit must provide a
recommendation of ways for us to increase overall network efficiency.
See Numered Note: 22. (0348) Loren Data Corp. http://www.ld.com (SYN# 0030 19951215\D-0002.SOL)
D - Automatic Data Processing and Telecommunication Services Index Page
|
|