Department of the Treasury (DY), Internal Revenue Service, 6009 Oxon Hill Road, 7th Floor M:P:O:P, Oxon Hill, MD 20745

70 -- HARDWARE AND SOFTWARE SUPPORT SOL 0610G2NOF07 POC Ida Cofield, Contract Specialist, 202-283-1162. The Internal Revenue Service intends to award a purchase order on a non competitive basis to Network Express Inc to provide software hotline support and on site hardware service on ISDN Routers located in Washington, DC, Maryland and Virginia; Model NE4000 Quantity 7, Serial Numbers A00144610, A00145231, A00176606, A00166596 A00121529, A00121686 and A00176549; Model NE2000 Quantity 20; Serial Numbers A05069149, A05068782, A00121686, A00121529, A05319850, A05067016, A05239707, A05030986, A44-13973, A050689985, 92051, A05239706, A05239683,A05037154, 920403, A05217701, A05331861, A05068981, 924305 and A05068949; Software support- The contractor shall furnish all facilities, labor, materials and software upgrades needed to provide the services in accordance with the terms and conditions herein; The contractor shall make a service technician available twelve hours a day Monday through Friday and nine hours a day Saturday and Sunday to provide technical assistance for the equipment listed above; Technical services shall include but are not limited to (1)Hot line technical support for the purpose of providing assistance and guidance in diagnosing system problems and system or component installation; (2) Responding to inquiries regarding system problems, via electronic mail and (3) Provide the government access to the contractor's technical support system via modem or the internet enabling the government to diagnose or resolve system problems through remote access to contractor's support database, download of file patches and log files; If system problems require replacement components, the contractor shall furnish and install them at no additional cost to the government; The contract will also current software upgrades for all systems listed above and for any new system purchases still within one year manufacturer warranty; The contractor shall also provide any additional memory engineering changes or updated system components at no additional cost to the government if required for software upgrades; If requested by the government the contractor shall provide guaranteed next day business day delivery of replacement components; On Site Hardware Service- The geographic scope of this contract is the 48 contiguous states and the District of Columbia; The on site services listed herin are applicable to any agency location within the national capitol region (703, 202, or 301 area codes) or within a 50 mile radius of a Network Express office; Additional travel and lodging expense charges will apply for agency locations outside the service area; Network Express office locations 4261 Plymouth Road Ann Arbor, Mi 48105 and 2694 Bishop Drive Suite 103 San Ramon. CA 94583; Response Time - The service personnel shall arrive on site as soon as possible after determination that the problem has escalated beyond hot line and modem support; Within the service area this normally should be done within two (2) hours after such determination; Outside the service areas response will be no later than the next day; Service Coverage - The IRS requires services to provide hardware maintenance and hotline support. Date of coverage through September 30, 1996; This contract will entitle the customer to service twelve (12) hours a day 7:00am to 7:00pm Monday to Friday and eight (8) hours a day 9:00am to 5:00pm Saturday and Sunday exclusive of Thanksgiving Day, Christmas Day, New Years's Day Labor Day and the Fourth of July; Services - Hot line technical support 703/749-1441 in Washington DC area or 1/800/553-4333 will be provided for the purpose of assistance and guidance in system problem diagnosis and system of component installation; the 800 technical support number is available from 8:00am to 5:00pm EST Monday through Friday; The 703 number is available 12 hours Monday through Friday and 9 hours Saturday and Sunday; The customer will be required to provide a contract or serial number of a Network Express system for verification; If required to diagnose or resolve a problem a Customer Service Engineer may dial into a Network Express system via modem to access the system console and log files; Service personnel will provide all parts, labor and materials required for service; During the period of this contract Network Express will install any additional memory, engineering changes or updated system components if they are required by software upgrades; All responsible sources who can provide and meet the above requirements shall submit written quotations by February 26,1996; No solicitation will be issued, therefore such requests for solicitations will be considered non responsive; Evaluation/Award will be based on the lowest over all cost to the government. An award is expected to be made approximately February 28,1996. All questions must be submitted in writing and received by facsimile or mail. If no affirmative responses are received by February 26, 1996 the award will be made to Network Express Inc. (0039)

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