Immigration & Naturalization Service, Procurement Division, 425 I Street, N.W., Room 2208, Washington, DC 20536

R -- TELEPHONE HOTLINE SERVICES POC James Bannister, Contracting Officer, (202)514-0017. The INS intends to award a single source contract to Travellers Aid of Victim Services, Inc. to provide multi-lingual, culturally sensitive telephone hotline assistance for the State of New York for a one-year pilot project. The contractor will provide information to immigrants and citizens about the naturalization process, benefits available to immigrants and other related subjects, including information about community organizations and resources available to provide immigration and naturalization assistance. The satisfaction of this Government requirement will provide relief to the Immigration and Naturalization Services' (INS) New York District Office, thereby freeing-up INS personnel to help eliminate the current backlog of naturalization applications. At a minimum, hotline assistance must be provided in the English, French, Spanish and Chinese (Mandarin and Cantonese) languages. Interested concerns must demonstrate an immediate ability to provide the required assistance in the above identified languages and have an established immigration hotline. Should this one-year pilot prove successful, a fully and openly competed contract will be contemplated for the future. Interested concerns should reply to this announcement by mail to: Immigration and Naturalization Service, 425 I Street NW, Room 2208, Washington DC 20536, Attn: James D Bannister. Replies may also be directed to Mr. Bannister by facsimile at (202)514-3353. Replies must be made by mail or facsimile only, no telephone replies will be accepted. See numbered Note 22. (0040)

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