Department of Veterans Affairs, Acquisition Operations Service (93C), 810 Vermont Ave., NW, Washington, DC 20420

T -- LABELING CAPABILITIES DUE 030796 POC Contact Point, Arthur B. East, (202)565-8004Additional Contact, Keisha Wiley-Bess, (202)565-4487 The Department of Veterans Affairs, Acquisition Operation Service (93), seeks responsible sources who can demonstrate their ability to meet the following requirements: 1) LABELING CAPABILITIES: The source will supply and design-assist in providing general, multi-functional labeling capabilties to include, but not limited to prescription labels, mailing labels, and document paper with an approximate label size of 13 3/8'' X 5''. The label is pin fed and will be utilized in impact printers; however, the vendor must be able to able support the use of labels in non-impact printers. 2) WAREHOUSE AND DISTRIBUTION: The general scope of the requirement provides that the source have the abiltiy to accommodate a national volume of approximately 250 million labels. This demand may be divided into 3-4 separate regional contracts servicing the continental US, Puerto Rico, Hawaii, and Alaska. Warehousing and distribution systems must be able to support multiple delivery points to facilitate customer needs. The source must also provide for multiple ordering mechanisms for the customer, frequent deliveries, and adequate response time dependent upon customer needs and environment. 3) FORM MANAGEMENT: The source must tailor reports to meet customer needs at local, regional, and national levels in content and frequency. The customer requires order tracking capabilties and the ability of the source to establish a just-in-time forms management system that can facilitate the needs of local customers. 4) SERVICE: The customer requires the establishment of a local customer service number, a return policy, and a customer service plan that details problem resolution terms and plans. All written responses must include a written narrative statement of capability, to include similar work conducted, statement detailing the amount of time required to deliver products to facilities from the time of award, and all other literature demonstrating the ability to meet the above requirements. All questions should be directed to Keisha Wiley-Bess, point of contact for Acquisition Operation Service (93). She can be reached at (202) 565-4487. (0044)

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