ESC/QI, 9 Eglin St., Hanscom AFB, MA 01731-2113

R -- QUALITY IMPLEMENTATION AT HANSCOM AFB POC CMSgt. Maryland Robbins, 617-377-7234. REQUEST FOR INFORMATION (RFI): Electronic Systems Center Quality Initiatives (ESC/QI) office is seeking potential sources for Quality Implementation at Hanscom AFB, MA. This information is being requested to permit ESC to update its database and identify sources in future ESC Quality Implementation efforts under the Simplified Acquisition threshold. Consultants and/or contractors are invited to provide corporate capability statements, and key person resumes (if desired). Address your Quality Management Approach to any or all of the following types of training: 1) Quality Function Deployment (QFD) - Integrating Customer Requirements into Product Design. 2) Statistical Process Control (SPC) - Tools for Continuous Improvement 3) Self-Directed Teams - Activities that cover all aspects of team development, including mutual goal setting, managing team stagnation, developing team norms, resolving conflict, building trust, solving problems. 4) Leadership/Management Training - Training should include developing leadership skills, recognizing and addressing skills for further development, identifying a leaders ability to take risks and initiate change, encouraging creativity to enhance visioning skill, building strategies for personal development and empowering followers. 5) Coaching/Mentoring - Training should introduce mentoring concepts and peer guidance techniques, develop skills to express performance improvement goals clearly, improve listening skills, refine managers skills in providing feedback. 6) Customer Service Workshops - Training should enhance customer service at all organizational levels, learn skills needed to provide excellent customer service, identify and overcome stumbling blocks or problem areas. 7) Conflict Management - Training should provide the student with tools necessary to react to react to conflict appropriately, understand the source of conflict, be able to prevent conflicts from developing and escalating, apply successful conflict, resolution strategies. 8) Negotiation - Train students to become confident and successful negotiators, train students to use models for negotiating: planning, climate setting, issue identification, bargaining, settlement and review. 9) Empowerment - Training should leave the student with a true understanding of what empowerment is, develop employees into leaders who will help organizations achieve results, improve employees attitudes and empowerment skills. 10) Diversity Training - Provide employees/supervisors with insight into workforce diversity, cultural differences and their impact on behavior. 11) ISO 9000 - ISO 9000 series of standards applies to quality management systems for development and manufacturing and defines the minimum process requirements that must be met to assure customers a good product. 12) Theory of Constraints (TOC) Management - Participants must understand cause relationships with a system and be able to develop and validate solutions for improving their system relative to its purpose. Focuses on effective implementation of solutions once analysis is complete. 13) Design of Experiments (DOE) - Course must cover basic statistics and statistical process control and how to apply them to processes in an experimental chart. Students must learn how to plan, conduct, analyze and interpret controlled tests to evaluate factors in process analysis and problem solving. 14) Business Process Engineering (BPE) - Course must prepare students to use a reengineering approach to make radical change or redesign of business processes to achieve breakthrough results. 15) Technology Transfer - Generic - (Anything on the subject) Proprietary data should be clearly marked as such. In addition to the above information, all respondents should indicate if they are a large or small business concern, name of point of contact, address, phone number and FAX number. This information is requested for receipt within 30 days of the publication date of this notice. This Request For Information does not obligate or commit ESC to any specific course of action. Please provide all information to: ESC/QI, 9 Eglin Street, Hanscom AFB, MA 01731-2113, ATTN: CMSgt Maryland Robbins. (0057)

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