6009 Oxon Hill Road, Rm 700; M:P:I:E Oxon Hill, MD

70 -- HELP DESK SOFTWARE DUE 032096 POC Veronica Rozier (202) 283-1171 Denise McAbee (202) 283-1296. The Internal Revenue Service (IRS) intends to acquire from Remedy Corporation, on a sole source basis, the Action Request System (ARS), a help desk trouble tracking software system. The IRS has determined that ARS is the only available off-the-shelf commercial item that can satisfy the IRS support requirements. ARS contains its own Application Program Interface (API) that will allow the IRS the flexibility and ease of extending a trouble tracking system through the development of multiple input ticketing formats for different support functions with little or no programming support being required. Furthermore ARS, as a stand alone product, through its API and macro scripting capabilities will allow IRS users to submit trouble reports over the network by using either the Window's network client, by accessing the World Wide Web interface, or by using E-mail. See Note 22. A written solicitation will not be issued for this acquisition. (0060)

Loren Data Corp. http://www.ld.com (SYN# 0401 19960301\70-0007.SOL)