Bureau of the Census, Procurement Office, Room 1541, FB#3, Washington, (Suitland, MD) DC 20233

R -- 800 SERVICE SOL 800 Service Network RFI DUE 042296 POC Benita Brickey, 301, 457-1831 R - As part of the year 2000 census, the Bureau of the Census will be providing a toll-free help line. Callers will be able to provide information to an automated system or speak to operators to obtain answers to questions or report their census data over the telephone. During the first seven days after the 2000 census questionnaires are delivered (late March/early April 2000), the Census Bureau anticipates receiving between 3-6million calls. Call duration averages 1.5 minutes for calls handled by an integrated voice response system (30% of calls), 4 minutes for operator-assisted questionnaire assistance (50%of calls), and 11 minutes for reporting census data (20% of calls). We expect an additional 3-6million calls during the next 5-7 week period. Based on 1990 census experience, we may receive 160,000 - 200,000 calls during a peak one hour time frame. The Census Bureau would like vendors to supply technical information on how they would support both normal projected network traffic and the 6 million 2000 census calls over the one week period of time. The technical information should include network capacity, call routing, overflow capabilities, and recommended network terminations. This is a request for information only. Please submit your technical information by April 22, 1996 to the above address, attention ''800 Service Network RFI''. (0095)

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