AWED/SBA ANNOUNCEMENTS The American Woman's Economic Development Corporation (AWED), in cooperation with the Washington District Office of the U.S. Small Business Association will present the following workshops: 1) Repeat Business! Defining, Measuring & Acting On Customer Satisfaction. Can your company afford not to know if your customers are satisfied? Sandra Baxter, Ph.D., President of Applied Research Analysts will conduct a highly intensive session helping you to define the feedback you need, identify key customer groups, choose appropriate means for obtaining it, and use it to improve your business. The workshop will be held on Wednesday, May 15, 1996 from 9:30 am to 12:30 pm at AWED's training center located at 1250 24th Street NW, Suite 120, Washington, DC 20037. Workshop fees are $40 for AWED members and $50 for non-members. To register or to receive more information please call (202) 857-0091. 2) Not Getting Paid? Improve Your Collection Efforts. What are your rights in collection? Susan Hayes, President of Alacrity Collections Corp. leads a lively workshop that will immediately improve your collection success and reduce bad check write-offs. Better collections add directly to your bottom line! The workshop will be held on Wednesday, May 22, 1996 from 9:30 am to 12:30 pm at AWED's training center located at 1250 24th Street NW, Suite 120, Washington, DC 20037. Workshop fees are $40 for AWED members and $50 for non-members. To register or to receive more information please call (202) 857-0091. 3) Working With A Business Partner: Emotionally, Legally And Financially. Learn how to avoid pitfalls that can be detrimental to your business by recognizing signs of trouble and establishing solid ground rules. Please join two of AWED's top counselors, along with a panel of successful business partners for an enlightening workshop on critical issues involved with partnership agreements. This all day workshop will be held on Wednesday, May 29, 1996 from 9:30 am to 12:30 pm at AWED's training center located at 1250 24th Street NW, Suite 120, Washington, DC 20037. Workshop fees are $85 for AWED members and $100 for non-members. To register or to receive more information please call (202) 857-0091.

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