AFFTC/PKA Directorate of Contracting, 5 S Wolfe Ave, Edwards AFB CA 93524-1185

D -- TECHNICAL/MAINTENANCE SERVICES SOL F04611-96-R-0054 POC Cynthia Keim, Contract Negotiator, (805) 277-3900 x2301 Sally L. Raymond, Contracting Officer, (805) 277-3900 x2285. The Air Force Flight Test Center intends to negotiate a sole source contract with Dictaphone Corporation to provide engineering and support services and replacement parts for the Dictaphone Corporation Voice Recorder, Model 9603, and Voice Reproducer, Model 9600. Services will be as follows: Diagnostic service shall include remote, voice/fax, diagnostic assistance on designated equipment, seven days a week, 24 hours per day. Field engineering services will be upon request to perform diagnostics and repair of designated equipment within twelve (12) hours. Field service engineering shall provide Preventive Maintenance Service (PMS), diagnostic training, and other field engineering support for the equipment listed. Standard repair service shall include: exchange, repair, refurbishment, and OEM initiated Engineering Change Order (ECO) installation for designated equipment. All parts furnished shall be new standard parts or parts of equal quality. The contractor will be required to meet the following priorities: Express: Provide emergency overnight carrier delivery service of replacement parts in exchange for the inoperable part. A new part or part of equal quality shall be provided. The Government shall return the inoperable part within a reasonable amount of time (not to exceed 10 days), Priority: Exchange shall be completed within five (5) work days of receipt by the contractor of inoperable part, Repair: Repair and return the repaired part within two (2) weeks after the receipt of the inoperable part. All maintenance, repair and parts shall be made available at NISE West, San Diego CA, Key West, FL, and Edwards AFB, CA. Written or telephonic requests to be placed on the mailing list will not be honored. This requirement was previously synopsized as a Sources Sought Synopsis on 03/19/96. See Numbered Note(s): 22. (0127)

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