Federal Aviation Administration, Mike Monroney Aeronautical Center, Aviation Acquisition Contracting Team, AMQ-410, P.O. Box 25082, 6500 S. MacArthur Blvd., Oklahoma City, OK 73125-4929

70 -- FLIGHT STANDARDS PROBLEM RESOLUTION AND SUPPORT SERVICES SOL 50-96-Q-612985 DUE 053096 POC Brenda Holmes, Contracting Officer, (405) 954-7850 The Federal Aviation Administration (FAA) intends to place an order against BTG Inc's 1996 GSA Schedule Contract for support services for the WAN implementation. The following is a basic description of the services to be provided: FAA's Flight Standards Service (AFS) is in the process of building a communications infrastructure that will provide connectivity to all AFS organizations to establish the foundation for Electronic Data Interchange (EDI) and Electronic Commerce (EC) facilitation. AFS has designed a Wide Area Network (WAN) that provides dedicated circuit connectivity to all Flight Standards District Offices (FSDOs) and Regional Offices (Ros). The connectivity of these 110 locations assures AFS that data can be transported to any AFS organization. FAA flight standards requires support services in the effort to implement this WAN. The tasks for this support are detailed as follows and covers the range of activities required to provide WAN support and problem resolution for all AFS sites. The AFS WAN is the most critical infrastructure component in the Flight Standards Enterprise Architecture for facilitating Electronic Data Interchange (EDI) as well as Electronic Commerce. The work to be performed includes the contract support requirements for the WAN implementation and are divided into four discrete tasks: 1. WAN Support Services: Problem Resolution 2. Planning and testing support services for WAN. 3. Administrative and Support Procedures Documentation These tasks are described below in detail: 1. PROBLEM RESOLUTION - This task requires that the contractor assist AFS in defining and resolving problems related to the WAN day-to-day usage. This task shall provide all activities associated with AFS LAN Administrators and AFS users utilization issues, whether problems or enhancement requests, for the continuing WAN infrastructure. The WAN support personnel will also directly interface with the AFS Safety Support Hotline and the ADTN 2000 contractor, GSI. Services to be provided by the contractor include: . Monitor and track WAN-related issues. Work with LAN Administrators in bring WAN-related issues to resolution. . Work with GSI and AFS-620 in resolving the problem. . Once the problem is determined to be resolved, conduct tests to ensure the problem is resolved. 2. PLANNING AND TESTING SUPPORT SERVICES - This task shall require the contractor to perform activities interacting with the WAN Support Services team to determine all post-implementation support criteria for AFS WAN upgrades and enhancements. These activities shall include: . Maintain a ''simulated'' AFS LAN/WAN environment for issue reproduction and resolution . Develop procedures for ongoing, post-implementation support services impacted by WAN enhancements. . Provide the testing to ensure any new procedures and enhancements will not negatively impact AFS WAN users. 3. ADMINISTRATIVE AND SUPPORT PROCEDURES DOCUMENTATION - This task shall require the contractor to develop and maintain WAN problems resolution procedures, as well as WAN issues status reports, and other statistical reports as required. Monthly status reports shall also be required. The above required tasks will be conducted at the contractor facilities and required government locations. The Standard Industrial Classification (SIC) code is 3577. The intent of this synopsis is to determine whether any other source(s) exist, therefore, no RFQ is available. Interested parties are invited to identify their interest and capability to provide the required services within 5 calendar days of this synopsis. Comparable services will be considered only if clear and convincing documentation, including technical and pricing information is furnished. All responses from responsible sources will be fully considered. As a result of analyzing responses to this synopsis of intent, the contracting officer may determine that an open market purchase may be in the Government's best interest in lieu of buying off of the GSA Schedule. If an open market purchase is to be made the intended schedule vendor and all firms that respond to this synopsis of intent will be put on the bidders list. The services are only known to be available from BTG, Inc. Other concerns having the ability to furnish the above services are requested to give written notification including the name and telephone number of a point of contact) to the procuring office listed in this notice, with reference made to file # 50-612983 within 5 calendar days from the date of this publication. Responses should provide information regarding the ability of your company to satisfy the Government's requirement. All responses to this synopsis will be considered prior to further acquisition action by the Government. Any information received as a result of this announcement will not be provided to other contractors and will normally be considered solely for the purpose of determining whether to conduct a competitive procurement in lieu of a limited competitive procurement. The final determination by the Government not to open this requirement to competition between other manufacturers, based on any information provided, is solely within the discretion of the Government. Responses to this synopsis should be submitted by facsimile to (405) 954-3030. Attn: Brenda Holmes (0137)

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